Our team sincerely apologizes for any gap in communication on our end. We were unable to find an email from the address on your order. Is it possible that it was submitted via a contact form? We had an update to our forms earlier this year and implemented a new ticketing system. If you are still looking for information, our team would be happy to assist!
“The 3 samples I ordered arrived quickly and were well packed. It's so nice to have them in hand for a sense of how they might look in the space, and for the quality of the tile. Recommend these quick ship samples to anyone contemplating a project.”
“I never received the sample tiles that I ordered. They were lost in shipping by FedEx. I did request and received a full refund from PayPal. But I also emailed Tile Club to ley them know I didn't receive the samples but never received a reply!”
“I’ve ordered quite a few samples and each order arrived timely and well packaged. Some boxes have arrived damaged due to our local carrier but the samples were securely packed. Each sample is sufficient in size and reflect the likeness of what is shown on the website accurately and most often even better.”
“I love the Tile Club. I got beautiful tiles, just the colors I wanted and were hard to find and they arrived quickly. I placed a second order and will order again. Very satisfied!”
“The delivery was easy to do and I was pleased with the tile. The issue is the tile has a few variations as part of the design and I cannot see how it will look with only one option.”
HI Marta,
We understand that this tile has a high level of variation and a single sample will not display that range fully. If you don't want to order multiple samples or a box upfront, you can also request a Lot Photo of the tiles - https://www.tileclub.com/products/luna-olive-4x4 under See It Before You Order. Once our team receives a request, they will photograph a box of tiles currently available to ship so that you can see the range of colors available within a current tile lot. I hope that helps get a better sense of the variation in these beautiful handmade-style tiles!
“The sample I ordered was a nice size. I ordered the tile and it was shipped very quickly a d arrived undamaged.
I only wish they didn't use Styrofoam peanuts, as they are so bad for the environment.
Other than that it was a great experience and I recommend them.”
