Tiles Direct Reviews

Name: Tiles Direct
Rating: 1.34

1.3 Rating 61 Reviews

8 %

of reviewers recommend Tiles Direct

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1.3

Based on 61 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Email

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Tiles Direct 1 star review on 9th April 2024

Anonymous

Tiles Direct 1 star review on 4th May 2021

Anonymous

Anonymous // 01/01/2019

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“DO NOT ORDER FROM THIS WEBSITE!!! Spent over £600 a month ago. Nothing delivered and no-one answering any calls. Sure, throw money down the drain of you want, or give it to charity but don't recommend handing it over to these criminals.”

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Posted 1 year ago

“Read the reviews, paid for samples never sent can't get anyone on the phone, luckily only lost the money for samples!”

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Posted 1 year ago

“!!!AVOID AT ALL COST!!! Ordered a sample for 99p. The day after I noticed £100s had been deducted my bank account and on calling the bank I was told £900 in total had been spent in online transactions. Turns out my card details had been cloned and fraudulently used. Tried to call the company to warn them an employee is committing fraud but no answer. The Police have been contacted and I’ll be holding my breath on if I ever receive the sample.”

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Posted 1 year ago

“Worst company I have ever dealt with, just awful, whoever owns this company should be ashamed of their selves. Empty promises, don't answer emails, don't answer the phone, paid extra for delivery on top of free delivery for them not to turn up after been promised. Avoid like the plague, shame on you Tiles Direct for just generally been a awful company.”

Helpful Report

Posted 1 year ago

“Terrible. Ordered a few samples one evening-cost 99p each and free delivery. Somehow and unknowingly 10 sets of mosaic tiles went through the checkout with my order- adding up to around £130 to my sample order. I realised the mistake, and emailed them urgently within 5 minutes to instruct them NOT to send out the order. The next morning I received a reply saying, ‘ we can offer you £15 for delivery and refund the rest? Please advise’. They didn’t act on my instruction and we’re offering a delivery charge of £15 vs the £39 one I had been charged! I asked what would be included in that delivery? (Thinking I had some samples I needed to pay for after all). I said again I do not want or need any mosaic tiles. Do not send me them. They replied and said 10 sets of mosaic tiles. The sample orders get sent out separately and without delivery charge. I said again I ordered them in error and wrote within 5 minutes giving clear instructions to cancel the order right away. 2 days later on the Friday morning I was told nothing could be amended because my order was dispatched. I repeated the same as above. I was told I would have to refer to the returns protocol. Of course I am expected to pay to get these very heavy tiles transported back to obtain a refund. They do not reimburse return costs. So overall they used delaying tactics and incompetent customer service to send out an unwanted order of tiles. Unprofessional and disgusting behaviour. I am alone trying to get my first house purchase to be ok to live in and companies like these just take advantage whenever they can. I was going to refuse the delivery as I did not want it. But they left the order with a neighbour’s tradesman. It sits unopened and unwanted and I am poorer for it.”

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Posted 1 year ago

“Avoid company! Falsely stated they delivered my item but cannot provide a signature Basically took my payment and was rude from there in out! AVOID”

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Posted 1 year ago

“Didn't read the reviews and regret this now. Firstly received two deliveries of the tiles in one day so rejected the second both delivered late. On looking at the tiles was horrified at the look of them. Not at all like the photo. They were supposed to be patinated to look like they were old and worn. The patination was not grey but deep brown and much more patinated than the picture portrayed. In our opinion this was a manufacturing quality defect. They looked permanently filthy and awful not mildly worn as the picture on the website reflected. So we remonstrated. Was then presented with their terms which stated that we could return them but at our cost (fair) and a 10% restocking fee (unfair). The latter being contrary to the The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 Cl 8 which states that "The trader must not impose any fee on the consumer in respect of the reimbursement". So we remonstrated again with no joy and were told that their terms overrided UK legislation! So we returned the items as we did not want them and awaited the refund ready to challenge the restocking fee if it was withheld. That's when the real fun started. Nothing happened. 24 emails and 29 phone calls later (most not answered by customer service) and no refund which was due, according to their own terms, within 10 days. We then launched a credit card dispute and was credited by Barclaycard 6 weeks later. Two days afterwards Tiles Direct decided to coincidentally(!) credit me a second time this being 6 weeks late per their terms so I had to go back to Barclaycard to get their own credit rescinded. If you end up like me two things. Email everything but don't expect a response so you have it in writing if you have to go the your credit card co to get a refund. Then call after each email but don't go through to Customer Service. No one answers. Go through to sales. After a while start calling from another phone number. They seem to block your number to avoid you after a while.”

Helpful Report

Posted 2 years ago

“Shockingly bad service. Ordered and paid for samples. Despite several phone calls and emails still no delivery. Supposedly lost in post first time, promised to send more but nope. If you can’t even get sending samples right you won’t be getting another bean of our money.”

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Posted 2 years ago

“Canceled my order yesterday before it was dispatched..was told payment would not be taken out in a very abrupt manner and then payment was tak m out later that day. Order now reads dispatched when I was assured it was canceled .”

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Posted 2 years ago

“Never pick up phone, quick to take money but no aftercare , slow delivery, fake promises! I’m sorry yes tiles are good value but the after sale is not great at all. Taken me 3 weeks to place an order! On a deadline here and these guys don’t understand time equals me having to pay out for the extensive delay! One star is for the tiles nothing else.”

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Posted 2 years ago

“STILL WAITING FOR A REFUND!!! I so wish I’d have read the reviews before ordering tiles from this company!!!! I’ve taken delivery of a lot of tiles - quite a lot were broken inside which I’ve only just discovered several months later upon opening, another tile design I’d ordered a box was totally different batch numbers which we never checked and now the tiler has laid they don’t meet together properly and returned another batch but the company are totally denying receiving them and refusing to refund me! Would never use them again! If u do use them check every box thoroughly, the batch numbers all correspond and pay recorded delivery. My tiler has rang several times to try and obtain my refund - I am a pensioner! I have also emailed and sent them proof of delivery but same here - they are ignoring my emails!!!”

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Posted 2 years ago

“nightmare , don's use!! they company directly misled me about the returns policy making me reorder twice , thus paying 2 x new delivery charges , then my second order never arrived an they are claiming it has . never did . NIGHTMARE . i do not recommend them , very rude customer services staff . i am at a loss of about £280 by choosing tiles direct”

Helpful Report

Posted 2 years ago

“Terrible service, tiles arrived twice broken, and they lost one of the orders. The company used to transport (walkers transport) clearly took no care of the parcels. shrugged shoulder when the delivery driver leaves the smashed pallet of tiles outside my door. Shocking customer service from tiles direct. Clearly a scam company.”

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Posted 2 years ago

“Customer service is shockingly bad! There was an issue with my order in May, still hasn’t been resolved. No one is answering my emails and the only email I got from them was ‘we believe the issue has been resolved’…. Nothing since despite numerous chase up from myself…”

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Posted 2 years ago

“terrible experience i sent in an order back on the 18 June and I'm still waiting for my order. i have phone numerous times and the phone just rings out, after the 3 choices on the phone. it was ringing out for over 10 minutes on one occasion. i can't even talk to anyone to find out where my order is.”

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Posted 2 years ago

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Posted 2 years ago

“Customer service unresponsive. There was an issue on their website where there were 2 shade of blue available for 1 tile and they merge the 2 colours (photos) into one which led to the incorrect tiles being delivered. I contacted them explaining the situation, they asked for additional information and photos which I provided straight away (over 1 month ago) and since then, nothing! Not heard anything back!”

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Posted 2 years ago

“Rubbish company - stay well clear. Looks aboard and professional online but they are con artists. They will take your money and order online and you won't hear from them again. Impossible to reach them as they never answer the phone either!!!”

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Posted 2 years ago

“Wish I had read reviews first. Ordered £3,700 worth of tiles. Received the wrong ones. No one answers phone. Tiles are broken anyway. What a mess! Hopefully they will respond to my email because I can’t get through on phone.”

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Posted 3 years ago

“Unclear and ridiculously high delivery charges. Tried to cancel my order by messaging and currently on 11th unanswered call. Customer service is useless. AVOID!”

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Posted 3 years ago

Tiles Direct is rated 1.3 based on 61 reviews