Tiles Direct Reviews

Name: Tiles Direct
Rating: 1.36

1.4 Rating 69 Reviews

9 %

of reviewers recommend Tiles Direct

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1.4

Based on 69 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Email

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Tiles Direct 1 star review on 9th April 2024

Anonymous

Tiles Direct 1 star review on 4th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order of some anthracite floor and wall tiles for my bathroom. These were due to be delivered 25th July, waited 2 hours past the expected delivery time before contacting to be told the driver had been in an accident and the order would now be delivered the following day. Waited in for a second day only for the tiles to arrive wrongly loaded on the wagon meaning they required to be removed manually by hand instead. Upon delivery, at least 10 of the 16 boxes of tiles had signs of previous water damage, with the boxes no longer being brown cardboard, but in fact white with what looks like salt staining. Upon inspection at least 44 of the tiles have white staining on them which is not wiping off, there is also 19nr breakages either cracked, chipped or broken. In addition to this they are not anthracite grey, they are a light grey effect and nothing like their images. Ive sent images, they've requested more, I've sent more images, they want group pictures, I've sent group pictures. I've notified them I will use what's salvageable for the floor only, and purchase wall tiles elsewhere. They have now said they'll investigate, all I require is a partial refund, this order should never have been sent out in this condition, and was not checked again following the traffic accident by the original driver.”

Tiles Direct 1 star review on 29th July 2025

Helpful Report

Posted 4 weeks ago

“I was sold 4 boxes of tiles too many, I gave my measurements 6ft squared and was told firstly my tiler had fitted them wrong, then told I needed 8ft squared, Aaron the manager in Bangor got quite aggressive on the phone and refused to admit the mistake lay with a guy who no longer works there and persistently talked over me, then I was informed it was a custom order and I had to pay the shipping return fee, I eventually received a partial refund minus shipping after quoting the consumer act 2015, section 49, we all know these will not be shipped back, reluctantly I agreed the refund as the stress of court would drag this out longer, Avoid, avoid, it's not always best to support local business, never again, overall very disappointed and spoiled the whole new bathroom experience”

Helpful Report

Posted 1 month ago

“Disgusting company, avoid like the plague!!!!”

Helpful Report

Posted 3 months ago

“Extremely bad customer service. The gentleman on the end of the Telephone seem to be an enemy of progress and wasn't interested in selling me anything put the phone down on me. Cannot – will not-should not recommend”

Helpful Report

Posted 9 months ago

“Not good Quality ,customer service not friendly”

Helpful Report

Posted 11 months ago

“Really poor service. 2-3 working days delivery apparently. No delivery confirmation three days in. Phoned and was told that they couldn't supply some of the tiles. Didn't bother trying to despatch the rest. Didn't bother letting us know. Now sat here with a tiler trying to find alternatives at short notice.”

Helpful Report

Posted 1 year ago

“STAY WELL CLEAR! Worse company I’ve ever dealt with. Tiles I bought were suppose to be top quality. Laid all tiles and paid for a tile fitter to only find after 1 day if you dropped any liquid on them even water it would deep into the tile and stain them. So now I have patchy light grey tiles which looks awful. Even when the suction tiles were put on by tile fitted it left a ring on the tiles. Be phoning and emailing for months never pick up phone and have a couple of emails asking same question about the problem then ignoring me again for a month, then keep saying it’s being dealt with. I won’t hold my breath!”

Helpful Report

Posted 1 year ago

“Out of 5 boxes of metro tiles only 1 box was in tact! 29 tiles in total broken! Replacement arrived today and 12 broken! !!! Don't order from this company unless you have the time to get replacements🤬”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY! I would like to give a ZERO if I could. As you can see from other reviews and Trust Pilot, they do not answer the customer services phone line and don't reply to emails. I received 2 boxes of tiles which were a different colour tone to the rest and the product labels had been removed, also had some wrapped in cling film with the top of the tiles covered. I think they knew they had sent these wrong tiles but were just making up the quantity, knowing that they would not be answering any customer complaints or queries. They never picked up the phone and didn't reply to my email. They obviously, absolutely don't care at all, which is a horrible way to do business and a real shame as I love the tiles and they could have a brilliant business if they just looked after their customers - it's not difficult.”

Helpful Report

Posted 1 year ago

“Tiles were delivered broken (only less than 5% of the tiles I ordered arrived unbroken, so I could not use them). Delivery charge was £39. They only refunded me for the broken tiles, but would not refund the delivery charge. Though delivery was obviously substandard.”

Helpful Report

Posted 1 year ago

“AVOID buying from Tile Direct! They deliver broken tiles, charge you to return your tiles and you have to arrange your own returns to their Depot. Terrible service all round!”

Helpful Report

Posted 1 year ago

“Do not order from this company. Cheaper, older version of ordered tiles was sent but not realized as had nothing to compare against until an extra 2m2 was collected from the sister company Al Murhad. Some were broken, the 8m2 i ordered covered 5. When i questioned customer services, they we're rude, dismissive, tried to gaslight me in terms of discrepancies when not ordered together. But they we're different amounts, different manufactures and different tiles. Head office told me its my own fault for them sending cheaper tiles, as i did not ordering a sample! Disgusting and disheartening experience all round”

Helpful Report

Posted 2 years ago

“Would give zero if I could. Broken tiles sent and months of sending photos again and again and 4 times I was told a manager would contact me they didn't. Emailed again some of the tiles broken different colour and had air bubbles. More like seconds. Still no replacement no refund. I will never deal with this company and would say go else where so you can go in a shop if you have a problem. THEY TAKE YOUR MONEY THEN JUST DONT CARE”

Helpful Report

Posted 2 years ago

“please listen to the negative reviews and do not buy from this company”

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Posted 2 years ago

“Ordered some samples arrived smashed as they just put them in a jiffy! I've emailed them several times mostly ignored!! Asking for the value to be refunded. Was going to order tiles but l won't bother. You can't get through on the phone terrible customer service, they don't even read your emails avoid.”

Helpful Report

Posted 2 years ago

“Ordered a sample and paid 0.99 for delivery on the 13th of Feb. Was informed that the requested tile is in stock and that the sample will be delivered between 2-4 days. Called on the 17th as had not received anything and was assured that it had been posted and to wait until the 20th. Called again on the 20th as nothing received and was told that it must have been lost so will send another through courier and that I should receive it in 2 working days. Called again on the 22nd as nothing received and was told that it was going to be delivered between 12-1pm. Called in the afternoon as still not received and was told it has already been delivered. Checked and called again as nothing was delivered and was then told the courier has lost the package and they will send another one for next day delivery. Finally, on the 24th received an email to say that the tile for which I had requested a sample was out of stock - 2 weeks after my first conversation with them and checking at least twice that they had stock. What a miserable company and highly unprofessional service. They are liers and will make all sorts of excuses. Did not even have the courtesy to refund my 0.99p that I had paid to them.”

Helpful Report

Posted 2 years ago

“DO NOT order from this company!! Ordered the star pattern tile (there are two different ones on the website, one dark almost black, and one grey.. both have different names on the website, and are different prices) I ordered the black ones at the higher price. When they arrived, the lighter grey ones were sent. When I called to query this I was told that the black don't exist, it's all the same tile, they are just listed differently on their website for 'marketing purposes'. What a scam!!! Awful customer service and even worse morals!!”

Helpful Report

Posted 2 years ago

“The company sent us half an order of good tiles and the other tiles were damaged. Our tiler had started using the good tiles as Tiles Direct told us they would send us replacement tiles. They sent tiles but they were still damaged, they then replaced those tiles with ones that were the wrong colour, and then replaced those with tiles that were the wrong size to the ones the tiler has started putting on the wall. We had to pay our tiler for his time every time Tiles Direct sent us faulty/incorrect tiles. We finally had to pay for the tiles that had been put on the wall to be removed, ended up buying new tiles from Wickes and started all over again. Tiles direct will not collect all the faulty tiles they have sent us and have only offered to refund for the tiles. They have cost us time and money as well as caused stress and delayed us moving back into our home. I would not recommend and would advise anyone not to use them.”

Helpful Report

Posted 2 years ago

“Ordered & paid for sample tile in October. December 22nd & still not received & they do not answer phone calls. Bad customer service.”

Helpful Report

Posted 2 years ago

“I was ordering 3 tile samples costing under £3 when I fortunately noticed they were charging £39 for a UK delivery! I texted them to see if it was a mistake but have not had a response. Like many others have said- I should have read the reviews first. I have never written a customer review before but was so horrified I felt I had to warn others.”

Helpful Report

Posted 2 years ago

Tiles Direct is rated 1.4 based on 69 reviews