“Typical bait and switch on color. I ordered Calcutta Gold which is represented as a warm tone on their website and when they arrived they are pretty much a cool white tone that does not match what I saw on the website at all.”
“I bought a hefty amount of tiles from this site and was left with nothing but bitter taste in my mouth. I got the wrong ones and wanted to return them but no success! The owner refused and said that I should keep them and try my best to use them. I don't recommend!”
“I ordered a multi tone peach tile in a large quantity. I received a neon orange tile that was all the same color tone. The seller refuses to refund my money unless I pay over $350 to send them back. I was forced to open an item not as described case on the entire order because of this.”
“I received one marble tile broken
I called and was told no problem,
I would be refunded.
After a couple emails back and forth
They are not refunding.
He also said he would waive the re stocking fee.
None of the outlet covers matched our white marble with gray hues.
Plus the tile outlets obviously crack in transit! Dont buy from here! Poor customer service and not what you expect when you are spending alot of money!
I had to pay 25$ to ship back too.”
“Horrible. I ordered tile on Wednesday, July 29th and Tilezz did not keep it's ship in one to two days. The item wasn't picked up by UPS until Aug 3rd. I called and said this was an urgent order a couple of times. I could have paid more at another site and had it get here in a timely fashion. Disappointed.”
“I reeeeely want to order tile from this company, but so far things seem pretty dicey. There is never anyone on the chat no matter what time of day we try (if there is, s/he's ignoring all attempts to communicate!). Tried calling to get the measurements on a basketweave tile but the person said they're all generally the same size and gave me a measurement that was clearly impossible, based on the sq foot info. Placed a sample order almost a week ago and have heard absolutely nothing (but they promptly charged the credit card). Also tried emailing, but no response.”
Hi Bill. We found your sample order and I see that it was delivered on July 29th. So it was delivered as promised. It want delayed or shipped late. We take 1-2 business days to process the orders and couple days for samples to be delivered to client. You asked us size of dots on Basketweave through our live chat and we replied back to you. I remember personally talking to you at least twice. So I'm not sure which miscommunication you're referring to. If you have any other question, you can always reach us out at hello@tilezz.com.
Thanks
Daniel
Tilezz.com
“We purchased $2,900 worth of 2x8 Thassos tile. When we received it we began opening the boxes and going through the shipment and immediately realized almost the entire shipment was flawed. All of the tiles were different thicknesses. Many were chipped and many of them looked like a completely different tile. Huge variations. Some even had beveled edges. Most importantly, the thickness inconsistencies caused the tile be unusable. The owner was very difficult and tried forcing us to keep the tile. Very rude and unprofessional. We sent pictures and he kept trying to get out of making the return. Had to file a dispute with credit card company.”
