“Always quality products at a great price. Customer service helps provide appropriate information in a timely manner. Products always arrive in timely manner.”
“Michellyn Tan was my associate. She was perfect. I liked the way she skipped the greeting and went straight into answering my question. Zero time wasted.”
“Angelo Vicencio was AWESOME! He replied quickly and gave me information on my order. Turns out FedEx never updated my order, so Angelo marked it as "lost in transit". Angelo apologized and has issued a replacement order immediately. I'm still waiting for my deliveryn but in the meantime, I'm very satisfied with the speed and quality of the customer service Angelo has provided. The world needs more Angelo's!”
“Paul Martinez in customer support was very helpful and clear in explaining the delay in shipping. He was fast in responding and very friendly, an asset to Titan for sure.”
“What a GREAT company! I had JUST purchased a piece of equipment from them and the very next day it went on sale. I contacted them thinking they would tell me "tough luck"- but the customer service rep (Amyra) I chatted with actually HELPED me! I was actually shocked lol. They credited me the difference between the regular price and new sale price! (Which I thought was super fair, since I had literally just made the purchase.) What a great company, and they will be getting my business in the future as well, now that I feel 100% confident that when I buy from them I am getting the best price.”
“I order the Titan Fitness Safety squat bar. I called customer service to figure out my delivery date. I was assisted by Paul Martinez. Mr. Martinez went out of his way to help me. He provided all the information I requested and even applied a discount to my purchase since the was currently on sale. Thanks again for your help.”
“All the boxes from ups arrived pristine with great quality welds and powder coat! One item was a little banged up out of the box, but not a big deal since it’ll be throughly used.”
“I had an order issue and was contacted by Marj Gregario about it. She checked into it and responded to my emails in a timely manner. Very pleased with the service. I’ve bought from Titan before, many times, and never had a problem until this one. Definitely will continue giving them my business.”
“I had a great customer service experience with Sunshine Lumasag. I needed a replacement part for a Unit I purchased from Titian Fitness. She was very helpful and quick with getting me what I needed. She was tremendously nice as well and made the whole experience very smooth!”
“Paul Martinez was great help. I was sent the wrong item. When Paul looked he saw that my correct item was no longer in stock. Together we found another item that would make my order correct and he was able to send that to me. Great customer service”
“I received the wrong order but I had no trouble returning it. Company took responsibility and Angelo Vicencio was most certainly on top of it. Thank you for taking care of it ASAP! Your customer service was most certainly appreciated!”
