“The ordering was simple, good prices and shipped soon enough. the problem arose when they sent it via Fedex. Fedex stated it was delivered at my front door. it was a lie. I was home all day and no doorbell or knocking. easy to see the address and where I live there is no one walking or driving by. I am convinced it wasn't delivered and the driver lied. I contacted Titan fitness and they are fixing the problem with another item shipped to me. Hopefully not by Fedex. I believe the 2nd item sent is free of charge as I explained the circumstances and showed how it wasn't stolen from my front door. titan fitness stayed in contact with me and said they will add "signature required" for the next delivery”
“I had a chat with Angelo Vicencio. I was looking for information from a purchase in 2017. He was polite, responsive and provided me with the information I was looking for very quickly.”
“I am a long term loyal customer to them, they stride to rectify any mishaps their equipment provides, recently had a flaw in an item I purchased, promptly received a full refund and did not even ask for the product back”
“There was an error Titan’s end not adding reward points. Once I brought it to their attention it was rectified immediately. Thank you to the agent for all of their help in doing so.”
“I was missing loyalty points on my account and emailed the company. Mary Jane Cabanas reached out to me quickly and resolved the issue promptly. Glad she’s part of the company and help reassures me that I will continue doing business with titan fitness.”
