“Marj, Titan's representative, was wonderful. She resolved my problem (a missing angle bar that I had to order and pay for twice) and the company's problem of getting the missing angle bars back to company's shelves and to my son's home too. The company's computer on the first order would not accept Pennellville, NY as an address and it was sent off to Elmira, NY. The second time I ordered it, a real human being helped me and we were able to send it off to the proper address without using that computer. Marj was able to unravel this complication, sending the wrongly address angle bar back to her company and refunding my money for this. The second angle bar arrived at my son's house, a happy, satisfying ending! Thank you, Marj!”
“Paul Martinez at Titan Fitness, whom I spoke to, was great. He was polite and helpful regarding my questions.
I'm general it took me a cumulative 4 hours on hold to speak with a representative, which I am not okay with. However, again Paul was great!”
“I ordered two Kettlebells. When they shipped they came in the wrong sizes. Upon contacting Titan Fitness. Marj Gregorio Replied quickly and resolve the issue and made the process painless I cannot be more satisfied. This is why I will stick with Titan.”
“Upon ordering two Kettlebells, Mine came in the wrong size upon messaging them they were so fast with the response and did more than above to correct the issue this is why I will stay with Titan. First class customer service easy process.”
“Your front lady Justine Bautista is nothing less then Fantastic👩
Especially on a Monday morn after a great holiday... She makes your company... The best man for the job is a woman... and she should revieve an award for that...
Tnx to her Clark 🐊”
“I had a damaged product that got sent back. The customer service was excellent in their communication to me and getting the matter resolved and a new item shipped to me”
