“WHAT IS IT WITH THE CONSTANT BULLYING OF CUSTOMERS SHOUTING SCREAMING AND AGGRESSIVE BEHAVIOUR USING THE COST OF LIVING TO GET MONEY OUT OF CUSTOMERS AND NOT GIVING CUSTOMERS THE EXTENDED MONEY BACK GUARANTEE OR REFUNDS”
“I sent for a ring at the cost of £199 for next day delivery.
The ring didn’t arrive the next day.
I phoned the customer service and was told it would be another week before I received it so they refunded my postage. Another week passed still no ring got in touch again then received a messages to say it was lost in transit. I would be refunded in 3 to 5 days this has gone on for2 weeks now still waiting for my refund. To add insult to injury I paid £2000 for a ring that was reduced to £1000 7 weeks later.
😡😡😡
😡😡😡”
“I ordered some earings which Brock.. no worries theses things happen I was refunded very quick then I notice about a week later 7.99 was taken out of my account for no reason. Finding a way to contact them had to be though there blog and I read to call them via phone it will cost me 15p per minute. However I was given the a way to send my concerned via a little box. I am now waiting to see what happens. I did not give this company the right to hold my card detales so this is really worrying me. I will let you know what the outcome is. I have the option to ring my bank. But I'm not well all this is mak8ng me worsen”
“Been a customer for many years,and finding now items are nit described properly and if very poor standard, I bought a £60 Amber necklace that was and looked large beads told they were 14.5mm in diameter, recieved a very small 7.5mm one certainly not the one they presented, also strad watches that don't work after a few months,even with new,batteries. Chains that break easily, this company should be investigated”
“GET RID OF PETER SHERLOCK RACIST AGAINST TINA TURNER AND STILL BULLYING CUSTOMERS BEING AGGRESSIVE AND SHOUTING AGAIN AT THEM YOU ONLY CARE ABOUT GETTING MONEY OUT OF CUSTOMERS REALLY DESPERATE TJC”
“WATCHED PETER AND CHLOE THIS MORNING 19 TH JULY AND THEY WERE PRESENTING A HAIR REMOVAL PRODUCT THEY STARTED TO TALK ABOUT HOW THIS CAN HELP WITH BIKINI LINE AND MENTIONING BUSH PETER THEN CAME OUT WITH A RACIST COMMENT ABOUT TINA TURNER ON HOW HE DOESN'T WANT HER IN HIS UNDERWEAR HE WOULD NEVER MAKE HE REALISED WHAT HE SAID BUT DID NOT APOLOGISE FOR THIS RACIST COMMENT AND CHLOE HER FACE SAID IT ALL SO EVERYONE READING THIS YOU RACIST WORKING FOR TJC”
“Couldn't cancel an order 30 seconds after placing it. Agent spoke poor English and refused to connect me to a manager. Typical bazaar mentality. Lousy customer service, everything they do is for benefit of company and not the customer. Avoid at all costs.”
“I bought 2 scarves £9.99 each when I received them they said dry clean only they were advertied viscose sent them back they Evan charged a warranty £3.50 did not ask for also £7.98 delivery I got £3.00 refund phoned there non existent costumer service got through to a Indian guy rude could not speak English hardly he told me they had received 1 scarf DO NOT BUY FROM THESE CON ARTIST for peace of mind they must be laughing all the way to the bank!!!!!!!!no star”
“GUYS DONT BELIEVE WHAT THESE PEOPLE TELL YOU ON TV.
AFTER ALL THE COMPANY IS BASED IT JAIPUR AND WE ALL KNOW ABOUT INDIANS TRYING TO SCAM PEOPLE IN UK WITH PHONE SCAMS ECT AND THIS CHANNEL IS NO DIFFERNT.
EXAMPLE THEY HAD GANGES OF LONDON WATCHES ON THE FAKE WEBSITE THEY SELL FOR £700 TJC WAS SELLING FOR £99 YOU MAKE UP YOUR OWN MIND.
CHINESE KNOCK OFFS.”
“BE VERY CAREFUL WHEN BUYING JEWELLERY FROM TJC BACK IN 2008 TJC WAS FINED BY TRADING STANDARDS FOR SELLING A PINK TOPAZ AND CLAIMING THAT IT WAS GENUINE WHEN IN ACTUAL FACT IT WAS A TOPAZ BUT SPRAYED PINK”
“Dreadful customer service ,had to contact them because I didn’t receive my ring after I paid two day delivery after four emails and a phone call to a person I could not understand I found out it had not been sent ,many different excuses as to why !!! Finally received it ,very flimsy and poor quality only kept it because I just can’t deal with their customer service to return it ,lesson learned I will never buy from them again”
“I ordered an item with TJC on 09/04/22 which was displayed and presented live on air as a fantastic opportunity to purchase 2 rose bushes, and as always with this channel, it was like no-one else could provide....such a bargain which started at a ridiculously high price and worked its way down to a humdrum price that you would find in most hardening websites/stores. However, I thought it would save me going to one of these gardening centres or trawling the internet, so I placed an order. One month and three phone calls later....no plants and no returned call from a manager/supervisor as asked for. In the end I got some guy who didn't care at all for the inconvenience caused to me, not the fact that if I hadn't have repeatedly made the calls to follow -up on the items, who knows how long they would have kept my money and never sent the items. They are an awful, awful, awful company to deal with, and this is just one other poor review in a sea of poor reviews for this company!! I will never, ever deal with them again, (and I suggest that if you're reading this,) you do the same!!”
“TJC ARE CONSTANTLY SHOUTING AT CUSTOMERS AND BEING AGGRESSIVE IF THEY DON'T PURCHASE THIS TELLING CUSTOMERS TO BE QUICK QUICK QUICK AND GO GO GO IS A JOKE TJC DON'T GIVE CUSTOMERS A CHANCE TO PURCHASE WHEN SHOUTING THESE CLAIMS AND THERE ARE DIFFERENT OPTIONS THAT CUSTOMERS HAVE TO CHOOSE FROM BUT IF CUSTOMERS DON'T PURCHASE THIS IS WHEN YOU SEE A DIFFERENT SIDE TO PRESENTERS AND BUYING TEAM ALSO CUSTOMERS YOU DON'T GET A 30 DAY MONEY BACK GUARANTEE OR RETURNS WHEN PRESENTERS ARE TELLING YOU TO SELL ON JEWELLERY GOLD AND WALLET TJC DON'T WANT YOU TO RETURN OR GET YOUR MONEY BACK AS THEY ARE GREEDY FOR MONEY TJC ARE LIARS THEY ADVERTISE THAT CUSTOMERS HAVE AN EASY RETURNS POLICY NO YOU DON'T TJC DON'T STAND FOR TRUST JOY OR COMMUNITY THEY STAND FOR THE WORST SHOPPING CHANNEL EVER SHOP ELSEWHERE NOT WITH THIS DISGUSTING COMPANY”
“YOU'RE A JOKE TJC USING THE WAR IN UKRAINE TO GET MONEY OUT OF PEOPLE YOU DON'T OFFER CUSTOMERS A MONEY BACK GUARANTEE TELLING CUSTOMERS TO SELL ON GOLD WHEN INNOCENT PEOPLE IN UKRAINE ARE LOSING THEIR LIVES AND JEWELLER'S ARE ALSO DOING THIS YOUR GOLD IS BLOOD MONEY”
“DO NOT BUY FROM TJC READ THIS FIRST.
I returned 2, Diamond, gold rings by special delivery to Tjc for a refund. They refunded one but took the £600 refund off the second one. I contacted them via there customer service India, as they don't give out any contact details for there UK employees even though this is were they are based. After 2 months of email and phone calls assuring me not to worry I will get my refund and keep giving me different time periods every time I contacted them as to when it would be in my bank.
Finally after 2 months I said I would take legal action. Within days of this they are now claiming not to have received the second ring even though they were in the same parcel . The weight of the parcel is recorded on my receipt and would not have come in at the recorded weight had there only been one in it, also both rings were recorded on the Tjc returns form I sent back . They are now trying not to give me back my £1499.00 refund. Tjc will not give me any proof of what they are basing there decision on and no one in the UK have contacted me or respond to my Breach of Contract letter I have sent to there UK head office by special delivery . I Will be taking Tjc to small claims court if I do not get my refund paid in full.
I have been a customer for a long time and spent a lot of money with Tjc and always paid in full for items I have kept, had I wanted the ring I would have bought it.”
“Cheap and badly made tat
Returned using signed for postage and they can't find it. It's been 3 week's of broken communication as it isn't an English customer service call center. Also it's a po box return address and as royal mail have informed me, it doesn't matter if you send it as a regular post, signed for or special delivery. All their post arrives in one big bag and nothing is signed for individually so very convenient when things get lost also cost you more money to return. Now I have the fight to get through to royal mail and try to get my money back via them as TJC are useless!”
“Never ever part with your money on these people they do not sort out problems . Not only do they keep your money and am talking hundreds of pounds but they keep the item also then send you round and round in circles, Till you have no option but to get others involved to go after them for what is legally yours, They are rip off merchants so please people keep well away from them, Spend your money at a jewellers instead, it’s worth staying away from them just for peace of mind, just don’t buy from them ever,”
“No stars from me. Worst customer service i've ever experienced. I ordered a one carat diamond cluster ring. The day i received it i noticed a stone missing and contacted customer service only to be told to expect a phone call within 48 hour. Never had a call and stuck with a ring that isn't worth the money i paid. TJC shouldn't be allowed to continue trading. Shoddy goods, non existing customer service and a very little chance of getting your money back when you don't get the goods you ordered”
