“I purchased a homestart heater a couple of years ago and a few weeks ago it stopped working completely. All together I only used it for less than 3 hours in total. Tjc customer service is appalling. All I wanted was an address or contact number for homestart. I wrote around 3 emails to tjc with the same request of a contact for homestart. Each time they told me to contact homestart. I would NEVER buy anything of tjc again and I have to say I have purchased quite a few items in the past but luckily never needed to contact them before as it was the first electrical I had purchased. USELESS and the heater cost nearly a hundred pounds. I am a pensioner and this type of money is a fortune to me. Shame on you tjc”
“HAVE YOU NOTICED HOW TJC IS NOW A SEX CHANNEL JENNY CLEARY IS CONSTANTLY SELLING SEX LIVE ON AIR TALKING ABOUT WHAT SHE WOULD LIKE TO DO WITH ANDY HODGSON AND OTHER PRESENTERS SHE WOULD NEVER TALK LIKE THIS OUTSIDE OF TJC IT'S DEGRADING INDECENT AND MORE IMPORTANT CHILDREN ARE HEARING THIS”
“WORST COMPANY EVER, Total and utter scammers, in my case they listed items on the auction site which they will not honor and say it is out of stock i believe only if the price is lower than they expected,
i won various items over the last couple of months and when the winning price is to low they will take your money but still cancel your order,
for example i won an air fryer at half the normal price but they cancelled my order only after marking it as dispatched and taking my money , the next day despite them informing me it was cancelled it was back listed on the websites auction site.
totally breaching uk law and clearly ripping me off. i must be a victim of fraud because they cancelled my order and after nearly 4 weeks they still have not refunded a single penny yet.
as i say what has made this worse for them is they have still not refunded me after nearly 4 weeks,
i reported this a couple of days ago to trading standards who have had me make multiple requests for a refund to see if they comply with uk trading laws as they are investigating TJC because of other refund issues with many other customers, i have made a point of emailing tjc demanding my money back almost every day while they dig themselves a deeper hole with lies after lies and them fobbing me off, i have emails so they can not even deny my refund issues and cancelled order, all of which is going to go to hopefully fine them very heavily, i have agreed to provide trading standards with a formal legal statement and formal complaints so the can prosecute them.
Hopefully they are going to foolishly regret not refunding me a mere 50 odd quid as both trading standards and now visa are investigating them, they lied to visa saying they were not able to refund a visa payment for my item which was a lie and fraud,
Then tjc lied about processing manual refunds via bank to bank transfers when a bank to bank transfer takes on average 15 minutes but in some cases upto 24 hours however TJC have tried to tell me a bank to bank transfer takes at least 10 working days which is a lie my bank told me that a bank to bank transfer would be almost instant for a payment of under £60. tjc are liars and cheats when they claim it will take at least 10 working days.
Thankfully now with the support of trading standards working with VISA they are investigating my case as a fraud case with TJC lying about refunds which they never process,
IF YOU HAVE A CANCELLED TJC ORDER PLEASE PLEASE CHECK TO MAKE SURE YOU GET YOUR REFUND INSIDE 3-5 DAYS IF YOU DONT YOU COULD WELL BE A POSSIBLE VICTIM OF TJC FRAUDULENT REFUND SCAM (YOU WILL NEED TO CHECK AND CONTACT TJC FIRST AND HAVE THEM LIE ABOUT REFUNDING YOU FIRST) AND IF THEY DO LIE OR FOBB YOU OFF YOU SHOULD CONTACT UK TRADING STANDARDS TO REPORT THEM AND ALSO REPORT THE MATTER TO YOUR CREDIT CARD OR DEBIT CARD PROVIDER, I KNOW VISA DEBIT AND BARCLAYS ARE INVESTIGATING REFUND FRAUD DUE TO MY REPORTS TO TRADING STANDARDS AND MY OPEN CLAIM FOR A PAYMENT ISSUE .
MAKE SURE YOU REPORT ANY ISSUE TO YOUR BANK AND TRADING STANDARDS AND VISA IF YOUR REFUND IS NOT PAID TO YOU IN FAIR TIME AS THEY ARE INVESTIGATING TJC RIGHT NOW FOR POSSIBLE ALLEGED REFUND FRAUD.
RIGHT NOW AFTER THE LIES AND THE HASSLE TJC HAVE PUT ME THROUGH I ACTUALLY NOW HOPE THEY DONT REFUND ME AND THEY GET HEAVILY FINED I WILL GET MY VISA PAYMENT BACK EITHER WAY VIA A VISA CLAIM FOR A REVERSAL,
THEY HAVE NO LEG TO STAND ON AS THEY FOOLISHLY PROVIDED EMAILS LIKE FOOLS CONFIRMING THEY WERE BASICALLY SCAMMING ME AND OBTAINING MY BANKING DETAILS BY DECEPTION AS VISA CONFIRMED A REFUND IS PRETTY MUCH A 1 CLICK OPTION TO MAKE A REPAYMENT AND OBTAINING MY DETAILS WAS NOT EVEN NEEDED FOR A BANK REPAYMENT.
DISGUSTING COMPANY PLEASE AVOID”
“No help at all, waiting for 2 weeks for a ring, still not here, and they keep on asking for 3 more days and blaming the postal strikes (tracking is still showing "expecting your parcel") I have ordered and recieved many items that are not special delivery in the same 2 weeks, so somebody isn't telling the truth!. Customer service is non existent and no help at all, obviously reading from a script. Save your money and vote with your feet, disgusting excuse for a "company" my partner now has no Christmas present.”
“Wished I had checked the reviews before purchasing jewellery,and goods from T.J.C.
Ordered 1 Moissanite ring with 30% off on 21.12.2022 £50.99 saying it had been dispatched with tracking, kept checking till the tracking was removed . Refunded by pay pal. Middle of February
Ordered ,3 items split into 2 delivery’s
Order 1 Austrian Crystal pen set, delivered on 23.12 2022 by Evri. £8.00.
0rder 2 , Amethyst beaded neck lace won on auction £8.00 refunded by PayPal.
Order 3, Moissanite ring won on auction £11.00 refunded by PayPal middle of February
Spoke to customer service 4 times they said it would be refunded the next Friday , no way to contact management , no apology ,it’s now middle of February , contacted pay pal who took my case , and have refunded me in full.
As for £ 1.00 Auction have also won quite a few times, but rarely got my Jewellery either out of Stock , or completely ignored any requests to full fill the prize . Not happy with the non customer satisfaction ,
Will never use T.J.C. again .”
“WATCHING TJC TONIGHT WITH DEREK GIBBONS AND TONY DINIZ TONY CAME OUT LIVE ON AIR THAT TJC USE A WEAPON TO GET MONEY OUT OF US CUSTOMERS AND FOR US ALSO TO BE VIOLENT TOWARDS ANOTHER PERSON AND ANIMALS DATE THIS WAS SAID 15TH JANUARY 2023”
“Still waiting for response to my email I sent 2 days ago....when I asked agent to raise a complaint, I was told he would share my concerns with his manager/team!!
I said no, you should have a complaints dept but he wouldn't confirm whether or not TJC do have a complaints dept. TJC are not storing customer debit card details, they tried using an expired debit card for the monthly TJC Plus 9.99.
I gave them my new card last year & when I emailed them an agent told me there were 3 or 4 expired cards on my account which have only now been inactivated....I've asked for a Complaints reference number but like usual, no response. If I don't get a response I'm gonna report them to the Banking Ombudsman & Trade & Standards....They clearly don't have a complaint handling dept which I believe is breaking the law. Fed up with the agent saying they will share my concerns with the manager/team, nothing ever gets done! I do not expect a Company to keep my old expired card details on their system without deactivating them first. Used Live Chat last night, agent assured me someone will be in contact with me but I'm not holding my breath....dreadful way to treat their customers.”
“IF YOU ARE READING THIS AND AGREE WITH WHAT I'M ABOUT TO SAY MY ADVICE IS TO STOP SHOPPING WITH THIS VILE COMPANY HAVE YOU NOTICED HOW AGGRESSIVE THESE PRESENTERS ARE WHEN SELLING JEWELLERY AND HOW THEY BULLY US CUSTOMERS TO PURCHASE THE SCREAMING AND SHOUTING AND SLAMMING OF THE DESK AND HOW DESPERATE THEY ARE FOR MONEY YOU REALLY SEE THE NASTY SIDE OF ALL OF THE PRESENTERS BUYING TEAM MANAGEMENT AND GUESTS WE THE CUSTOMERS SHOULD CHOOSE IF WE WISH TO PURCHASE NOT TJC”
“WATCHING ANDREW AND FIAZ AT 10 PM 23RD DECEMBER PRESENTING THE MOBILITY LEG MACHINE WHEN FIAZ CAME OUT WITH WE ARE MAKING LOTS OF MONEY OUT OF YOU MEANING US CUSTOMERS I SAID ALL A LONG THAT TJC WERE ABOUT MONEY AND NOT CUSTOMERS I WILL NEVER SHOP WITH THIS COMPANY AGAIN I'M NOT GOING TO BE USED FOR THEM TO MAKE MONEY OUT OF ME THEY DON'T CARE ABOUT US CUSTOMERS SAVE YOUR MONEY DON'T SHOP WITH THIS TJC YOU'RE ONLY BEING USED WHY DO YOU THINK THAT THEY ARE AGGRESSIVE”
“STOP BUYING FROM TJC AND THEN YOU WILL SEE WHAT THESE VILE NASTY PRESENTERS AND BUYING TEAM ARE ALL ABOUT THEY ONLY WANT YOUR MONEY JUST LISTEN HOW AGGRESSIVE THEY ARE TOWARDS US CUSTOMERS YOU'RE NOT ALLOWED REFUNDS OR TO RETURN ANYTHING”
“Bad customer service, the way a complaint is always "scripted" in their email back replies & which NEVER address your actual problem or complaint issues in your original email to them....... DO NOT BUY from this disappointing jewellery company !! & trying to get thru on the phones is VERY time consuming & a joke not to mention the costs on your 'pay as you go' mobile trying to get thru , what a joke this company is !! Oh & they offer a voucher code when they have mucked up which NEVER works or even gives you the money off, what a poor empty gesture & when you do finally get thru to customer services they advise the voucher can only be used on certain things?!, surely money off is money off everything??? Now we are dealing with delayed orders, no real explanation given as to why except 'technical issues' being given as the reason.... HAS TJC BEEN CYBER HACKED ?? & ARE OUR FINANCIAL DETAILS SAFE?? is a question I am not getting any answers' to........ is it time to get Trading Standards' involved? SORT IT OUT TJC & start reassuring your 'Valued Customers' !!! (Below on this review it asks how long have you been waiting for your queries to be replied to, it's over a week & I am still waiting)”
“This company is terrible. I was over charged £20.00 and I have emailed them many times and spoke to someone on the phone. Emails never replied to person on the phone said you will only ever pay the final price shown on tv. It was £77.99 + p & p it also said this was the price on there website yet I was charged £99.99 + p & p but they took the money and now won’t reply. I will never use this company again. Appalling customer service.”
“The service and communication I have had with TJC is appalling. 8 weeks ago I returned my Lux Brush which Stopped charging after 12 months. Brush was purchased with lifetime guarantee. Phoned numerous times have to hold on for at least 30 mins just get through to call handler who doesn't seem to know a deal just says returned it to Opatra. Its usually a call centre in India. Bet if I was buying an item phone would be answered straight away. Advice I would give is think before you buy wish I had.”
“I'm still waiting for a refund for 2 items that TJC received on 29th October. Keep getting told by email to keep waiting and I can't get through on the phones. Royal mail delivered my returned goods back to them as I have proof, but 2 weeks later they still haven't issued my refund”
“WHAT IS IT WITH THE CONSTANT BULLYING OF CUSTOMERS SHOUTING SCREAMING AND AGGRESSIVE BEHAVIOUR USING THE COST OF LIVING TO GET MONEY OUT OF CUSTOMERS AND NOT GIVING CUSTOMERS THE EXTENDED MONEY BACK GUARANTEE OR REFUNDS”
“I placed a bid for 4 bottles of grande fierce mens scent the order was supposed to be fast tracked on the 16/11/2022 I've emailed them several times they haven't responded . I've sat on the phone twice first time for 10 minutes without an answer from customer services the second time I've been on the phone for 25 minutes still no answer from a customer service person I'm absolutely livid now . I want my money refunded back to me for the 4 bottles of grande fierce mens scent now or I'm contacting trading standards on Wednesday when I'm on my days off if tjc do not respond to the emails I've sent them and trust me I will do it cause I did with 2 other company's in the past .”
“I sent for a ring at the cost of £199 for next day delivery.
The ring didn’t arrive the next day.
I phoned the customer service and was told it would be another week before I received it so they refunded my postage. Another week passed still no ring got in touch again then received a messages to say it was lost in transit. I would be refunded in 3 to 5 days this has gone on for2 weeks now still waiting for my refund. To add insult to injury I paid £2000 for a ring that was reduced to £1000 7 weeks later.
😡😡😡
😡😡😡”
“Never ever part with your money on these people they do not sort out problems . Not only do they keep your money and am talking hundreds of pounds but they keep the item also then send you round and round in circles, Till you have no option but to get others involved to go after them for what is legally yours, They are rip off merchants so please people keep well away from them, Spend your money at a jewellers instead, it’s worth staying away from them just for peace of mind, just don’t buy from them ever,”
“After shopping with TJC over the last few years, in the last twelve months or so I feel they have shot themselves in the foot. They are cashing in using the pandemic and people's fear to sell items at well inflated prices. The same items from the same brands were available on ebay at the time of purchase at a much cheaper price with free postage, as we found out to our disappointment. If this isn't cashing in I don't know what is. Only last night they were selling an oximeter for £19.99 plus postage. The same oximeter is available on ebay for £9.99 and free postage. Same applies to the digital thermometers TJC were selling on air today for £6.99 plus postage, the same kind of item can be purchased on ebay for less than £2.00 with free postage. On the 13/05/20 we purchased a UV sterilizing lamp from TJC to sterilize our room. When this arrived it wouldn't turn on, let alone do what TJC claimed it would do. We did get a refund but feel they're cashing in with over inflated prices on these types of items, plus things like toilet rolls, masks and gloves in this pandemic. The ethics of this company during this pandemic are disgusting. Buyer beware and check ebay and other selling channels prices before purchasing anything from this company.”
