Tobi Reviews

Name: Tobi
Rating: 4.30

4.3 Rating 3,155 Reviews

82 %

of reviewers recommend Tobi

4.3

Based on 3,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tobi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your website sucks. It needs a back button”

Helpful Report

Posted 1 year ago

“Crfh”

Helpful Report

Posted 2 years ago

“The website doesnt work properly. I added items to the cart and when I go to another window and add another item to the cart, the previous item is gone. Very inconsistent website experience.”

Helpful Report

Posted 2 years ago

“Your site is very poor and slow, I always have problem downloading the images”

Helpful Report

Posted 2 years ago

“Z”

Helpful Report

Posted 2 years ago

“Awful experience trying to check out- could only put one tthing in the cart”

Helpful Report

Posted 2 years ago

“Website system sucks Keeps messing up with the store credit”

Helpful Report

Posted 2 years ago

“Items kept getting removed from cart”

Helpful Report

Posted 2 years ago

“I need this dress soon and it took a week to tell me it couldnt ship... now I have a week less to get a dress from somewhere else”

Helpful Report

Posted 2 years ago

“I have 190 in store credit , it said it was applied and my credit card was charged! I’m very upset!!”

Helpful Report

Posted 2 years ago

“My 50% on the first order didn’t go through! Can you apply it???”

Helpful Report

Posted 2 years ago

“They canceled my order 2 days before delivery. They excuse was because they did not have the dress in stock. If you don’t have the merchandise in stock ,and so don’t advise it. Scams.”

Helpful Report

Posted 2 years ago

“First order was cancelled with no reason???”

Helpful Report

Posted 2 years ago

“It would not take my credit certificate”

Helpful Report

Posted 2 years ago

“This dress is far more revealing than shown on the website but dress aside, the quality of the clothes from TOBI are actually no where near the price tag. There is also no clear indication of the return policy through the purchasing process and the fact that you can only return for store credit is such an absolute scam. As an online retailer, it is evident that consumers may order several items/several sizes to find the right fit, but to be hoaxed into then not being able to get your money back in (unless you did your due diligence to check their return process first), you are left put of pocket and having to invest into the brand. The customer service email helpline is simply an automated robot response and no help either. I will never order from here again and have waved goodbye to almost $200 for clothing of the same quality that one could find in a Forever21 for less than a tenth of the price.”

Helpful Report

Posted 2 years ago

“Awkward payment interface. Why am I giving CC info when paying with a store credit. Sketchy.”

Helpful Report

Posted 2 years ago

“I ordered this dress in burgundy, received a confirmation email, and then 3 days later got an email saying my order was cancelled. The email says this dress was “either sold out or they couldn’t find it in the warehouse”. I was refunded, but was super disappointed. This was my first time ordering from Tobi, and most likely my last time ordering from them.”

Helpful Report

Posted 2 years ago

“worst company and customer service”

Helpful Report

Posted 2 years ago

“There was an issue with my order and it took WEEKS for a response, and only after I persistently wrote in asking for a reply. The few replies I got had no name, terrible grammar, and often ignored my questions, which meant I had to keep reaching out and keep waiting. Eventually (1 month later) I got an e-mail from 'Spencer, Manager', it was the first e-mail with complete sentences, punctuation, correct grammar, and a sign-off. Spencer was apologetic and offered a partial solution, but the experience had been so tarnished by the few and far between, poorly crafted replies that I did not want to support the company at all. I said this multiple times but unfortunately, no one cared. I never heard from Spencer again and my issue was never resolved. The dress itself isn't bad, but my friend got the exact same style from Shein (and I do mean EXACT same) for $25 and we cannot see any difference besides the tag. DO NOT waste your money or time with TOBI.”

Helpful Report

Posted 2 years ago

“Submitted my e mail in order to get discount. Never got the code”

Helpful Report

Posted 2 years ago

Tobi is rated 4.3 based on 3,155 reviews