“My cart kept emptying when I was trying to check out. I have been trying to make this purchase for two hours. I tried it on three different web browsers and tried lots of different options.”
“The website is completely buggy on mobile. It took me so many tries across 3 days to place this order. Things keep refreshing and disappearing mid action.”
“The website is slow, I had difficulties logging in, in order to apply store credit you make it the most tiniest font ever. You have not made this process easy at all. I will not be shopping again.”
“Spent a couple of hundred on clothing, because they offer and advertise free shipping over $130 and they pay for all costs including taxes and customs (listed on the website). To my surprise when I had numerous calls and emails from FedEx advising I owe money and will not receive my package which Tobi charged me for already. Been trying to reach out vial email, phone, chat, X, etc with no response, as FedEx said that Tobi shipped it with the paperwork saying buyer pays. Clothes are a hit or miss, but this horrible customer service and false advertising isn't worth it when there is nothing special about the product, as numerous other sites have the same product. Without the shipping they're worthless. They have yet to respond, yet again, they adverise one business day.
Also note, this has to be a ghost company for a chinese manufacturer, as the hotline is a voice mail and social media hasn't been updated in 4 years.”
“Awful website. Had so many issues because I’m using a credit. Clothes quality isn’t great quality and unfortunately looks it. Stale inventory; the same items have been on the page for over two years. Prices are 70% off but prices are marked so high so with the discount it is like any other fast fashion website’s regular price.”
“I wish I had the option to leave no star, I’ve ordered soooo many times from this site and out of nowhere they charge my card for a dress I so badly wanted and needed and then they returned my money saying my order was canceled and said I didn’t have the funds which was a LIE as I watched the money come out. And the worst part is there isn’t even a customer service number to speak with anyone. So long to a good thing gone bad 😡”
