Tobi Reviews

Name: Tobi
Rating: 4.30

4.3 Rating 3,155 Reviews

82 %

of reviewers recommend Tobi

4.3

Based on 3,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email
Returns & Refunds
Returns Process	Could Be Better

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137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First I ordered a dress for my graduation and then got an email a few days later saying my refund was processed. I never got the dress how can I return it? Then they just gave me store credit so obviously I had to buy another one. Now i bought one only to use my store credit and I’m hoping I get it cause I need it urgently.”

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Posted 3 years ago

“Annoyed ...I'm reordering because first order was lost in the mail smh probably going to end up paying twice ???? wouldn't have reordered but one item in order is a gift.”

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Posted 3 years ago

“Slow website”

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Posted 3 years ago

“I'm not happy with the return policy. In 2022 I feel like we should be able to get an actual refund rather than store credit.”

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Posted 3 years ago

“Low quality materials and sizing is kind of all over the place. The return policy is for store credit only.”

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Posted 3 years ago

“n/A”

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Posted 3 years ago

“I really wish that refunds were offered, not store credit.”

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Posted 3 years ago

“Wouldn’t let me use code.”

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Posted 3 years ago

“order only processed after 8 tries”

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Posted 3 years ago

“Only refunding through store credit isn't a full return”

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Posted 3 years ago

“It's sketchy. I wouldn't recommend but my package did arrive on time!”

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Posted 3 years ago

“ok”

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Posted 3 years ago

“Couldn't use my PayPal? First time order. Fingers crossed on material.”

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Posted 3 years ago

“I thought I was going to get 50% off my first order but it didn’t tell me that the discount doesn’t apply to items already on sale. I was very disappointed.”

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Posted 3 years ago

“Contacted the Cs team to link my purchase to my acct to leave a review on the product (that I btw loved) and simply got a "its not possible, sorry". The beggining of a loyalty relationship was shattered for me.”

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Posted 3 years ago

“Sizing was incorrect”

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Posted 3 years ago

“We still have not received this order!”

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Posted 3 years ago

“Twice I’ve received a skirt that has a broken zipper, the material is cheap and the pleather mini skirt had a foul odor on it upon arrival. I decided to keep the items to spare me from another return.”

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Posted 3 years ago

“I have not yet received my package!!!! It was suppose to be delivered on the 6th but still nothing.”

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Posted 3 years ago

“The shipping from TOBI is super fast however the dress I ordered was not great. The quality was horrible. Both straps of the dress broke and I hasn’t been wearing it for an hour.”

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Posted 3 years ago

Tobi is rated 4.3 based on 3,155 reviews