“So I booked a table for two for Sunday lunch and arrived to find a 20 deep queue waiting to be booked in.
There was chaos with no one filtering out the booked from non booked. But that did not matter because even if you go to your table you would then have to wait an hour for the food.
I complained to Toby and their response was sorry but staff had gone off sick etc etc.
No real acknowledgement that the service was disgraceful and as they have a contact number when booking they could always advise us it was not possible to serve lunch.
People were walking out quite disgusted.
So we left without a table or food and what an disgraceful way for such a large company to respond.
No incentive to visit another Toby”
“Toby Carvery in Speke , is no better than going to a drive in. Poor sloppy service. Meats dried , over cooked . Vegetables undercooked.
Cramped cubicle seating . Wrote to customer services. , the response was a could not care less attitude. Would never recommend.”
“The service was extremely poor and food was lukewarm and looked as if it had been sitting all day. When we emailed to complain the response was pitiful.”
“The cross contamination of tongs from meat to non meat items by a customer and then despite the chef on duty being told he put tongs in potatoes that he had been using for meat products. Double contamination. Yummy...not. Despite the manager being informed no apologies were forth coming and having written in to the company exactly the same. Not impressed. Regular customer? Not anymore!”
