“Poor customer service and bad food, microwave dinners have more appeal. Will NOT be going to Toby's again, I advise everyone to spend a bit more by going somewhere else. If you do decide to go with the kids make sure you ask for a childs plate because they dont offer one even when they clearly see a child with you and there are no signs to state you need a childs plate to avoid an adult meal charge!”
“Hi We visited Toby Carvery Hinton yesterday. We had to wait over 10mins before anyone attended the front desk. Once seated over 12mins wait. The food was not up to Toby normal high standards with the Yorkshire pudding been very chewy and tasteless. All the staff seemed to be in a bad mood. It was more of a pleasure leaving than going there.”
“Attended with family, food was lukewarm and meat fatty. Toilet facilities very poor, one out of action ,two had wet floors and grubby sinks, accessible toilet dirty, sink grubby, hand dryer not working and emergency pull tied up out the way! Spoke to staff member, but he didn't seemed too concerned, " I will have a look later"... Disappointing as its hard to find an accessible place to eat where there's room to manoeuvre and toby has usually fitted the bill...”
“So I booked a table for two for Sunday lunch and arrived to find a 20 deep queue waiting to be booked in.
There was chaos with no one filtering out the booked from non booked. But that did not matter because even if you go to your table you would then have to wait an hour for the food.
I complained to Toby and their response was sorry but staff had gone off sick etc etc.
No real acknowledgement that the service was disgraceful and as they have a contact number when booking they could always advise us it was not possible to serve lunch.
People were walking out quite disgusted.
So we left without a table or food and what an disgraceful way for such a large company to respond.
No incentive to visit another Toby”
“Toby Carvery in Speke , is no better than going to a drive in. Poor sloppy service. Meats dried , over cooked . Vegetables undercooked.
Cramped cubicle seating . Wrote to customer services. , the response was a could not care less attitude. Would never recommend.”
“The cross contamination of tongs from meat to non meat items by a customer and then despite the chef on duty being told he put tongs in potatoes that he had been using for meat products. Double contamination. Yummy...not. Despite the manager being informed no apologies were forth coming and having written in to the company exactly the same. Not impressed. Regular customer? Not anymore!”