TONI & GUY Reviews

Name: TONI & GUY
Rating: 3.32

3.3 Rating 128 Reviews

58 %

of reviewers recommend TONI & GUY

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3.3

Based on 128 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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TONI & GUY 1 star review on 14th September 2025

Margherita Carillo

TONI & GUY 4 star review on 18th April 2025

Pooja Singh

TONI & GUY 5 star review on 27th August 2024

Ness Abernethy - Entertainer, Singer, Vocal Coach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is specifically for the salon inside the Jumeriah Saadiyat island hotel - what a horrible Over priced blow wave. My hair looked like an oily wet dog. No aircon so your sweating under their black robe. Not even water offered and your paying 385aed - I was quoted 285 plus tax then surprised at the end with an additional 100 because I have extensions. I specifically went in and asked for a quote in person the day before - she saw my hair I told her I have extensions - no mention for the additional charge - also look forward to the receptionist on FaceTime (speaker Loud) with her family cause she’s bored. Makes Sense that the salon was always empty when I walked past- Managers can check the camera above the reception desk, I will NEVER recommend or go again!”

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Posted 2 days ago

“Bad service ,use cheap quality colours n the colour goes off as well wash our hair ...botox also does last ...seem to look like local parlour is better than this salon”

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Posted 1 week ago

“My husband booked a appointment via phone call. And that they told us about price, stylists type, tax etc.,...... But they had a worst policy that they won't touch female hair which has head lice which they not mentioned in the call. When we waited for 1 hour and 30mins for this appointment and we went to the shop directly and they said this. They refused to provide their services. Time, our plan, mood everything ruined.”

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Posted 2 weeks ago

“I received a good hair cut from saranya Nagercoil branch..she gave me what I have expected”

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Posted 4 weeks ago

“In Maidenhead you have a genius....Jonathan.....He will transform you in the best of you. Have no hesitation this place has a great team, very welcoming beautiful salon. Top marks to them !”

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Posted 1 month ago

“The staff are very friendly and professional pavan did nano plast and rashmitha nail artist”

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Posted 2 months ago

“The staff are all friendly, professional and very attentive. I am a regular client at the Watford salon - I have my highlights done by Caitlin and I can honestly say I have never been happier with the colour,so natural. Poric cuts and styles my hair " As a ex hairdresser" it's perfection " easy to style myself, I highly recommend a visit - I always feel comfortable as every member of the team work so well together - The salon is spotless.”

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Posted 2 months ago

“I got my pixie from Honey Randhawa that was my favourite haircut but i recently got a shag from Jahanzeb and he did such a bad job i hate my hair now 🤡”

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Posted 3 months ago

“Ordered products online and they sent faulty products. When I complained they initially refused to do anything, but in the end said they would send a replacement product. When I received the replacement, it was an inferior product not the one I ordered. I would never order from Toni & Guy again, they do not look after their customer when things go wrong, and that says a lot about what they are like as a company”

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Posted 3 months ago

“I am satisfied with the cutting”

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Posted 3 months ago

“Best hair cut by mona Awsome blow dry malaika Recommended”

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Posted 3 months ago

“I am wrote to formally raise a complaint regarding an appointment at Toni&Guy in Vienna on 27 June, and to request that the matter be addressed appropriately. WITH NO ANSWER!!! I had a “wash and blow-dry” reservation scheduled for 14:00. Partway through the service, the salon experienced a power outage, and I was informed that the facility had no backup generator in place. Andy, the stylist attending to me, offered to accompany me to a nearby salon in order to complete the service he had begun. However, he was instructed by his manager not to do so. I would like to formally note that Andy’s conduct throughout this situation was highly professional, and his willingness to ensure my service was properly completed reflects well on him personally, despite being prevented from following through. As a direct consequence of the outage, I was required to leave the salon with my hair only partially dried and to walk to an alternative salon in 40°C heat. During this time, the portion of my hair that had already been dried became wet again due to perspiration. At our request, the manager of Toni&Guy contacted the alternative salon to arrange for the service to be completed. However, upon arrival, the alternative salon only dried my hair, without any styling, and charged a separate fee for this limited service. As a result, I was charged twice for what should have been a single, complete service — once by Toni&Guy for a service that was not fulfilled, and again by the alternative salon for a partial service rendered under inconvenient and uncomfortable circumstances. Given that Toni&Guy was unable to deliver the service I had booked and paid for, I would like to formally request a full refund of the amount charged for the original appointment. I look forward to your response and to a resolution of this matter.”

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Posted 3 months ago

“Excellent service durga”

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Posted 4 months ago

“Multan branch. Hidden charges and unprofessional behavior.Stylist Usman Bhutta pushed me to get my beard done during a haircut. I only agreed to a quick edging, but he never disclosed that he would charge full price for it. He did a half-hearted, incomplete job and slapped a full beard service charge on my bill at checkout without warning. Completely deceptive pricing and terrible customer ethics. Avoid this stylist.”

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Posted 5 months ago

“Toni&Guy Robinsons Magnolia is terrible! Booked my appointment a day before and wrote down details on their notepad but on the day of my appointment, the receptionist could not find it. Then they got my service wrong. I only came for a scalp massage but the senior hair stylist went to my area thinking I was getting a haircut. (No internal alignment within the team) The actual person doing the scalp massage was mediocre. Too overpriced for such poor service.”

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Posted 5 months ago

“Was very un satisfied ,I had visited with my son for his hair cut , so casually i thought of getting an D-Tan for Face and neck which was around 1500+ gst something , the person who did for me was not at all upto the Mark as it was for face and next she did for face and neck was not completely covered it was just in front and basic massage also was not done. And pls train ur staff for do the service which is billed . Usually I don't give any negative feedback back , the regular normal parlour staff are far far better . Bagalur cross”

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Posted 5 months ago

“To u and Guy. Your Madhapur branch is the worst haircut I've had. Why you people hire people who are unaware of hair and how it is? Your prices are so high and the service is third class”

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Posted 5 months ago

“Very good experience 👍”

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Posted 5 months ago

“I am happy”

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Posted 5 months ago

“Very good experience at bukhari branch , they have improved a lot outstanding staff , highly recommended Asif , Joshwa for haircut and Erum for nails etc even the reception staffs those are shifted to bukhari branch are also improved a lot , they are very cooperative and humble specially Aamir and mearine (hope I’m spelling her name correctly) Happy customer 100% recommend”

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Posted 6 months ago

TONI & GUY is rated 3.3 based on 128 reviews