“I began my training at Toni & Guy Stockholm in 2022 with high hopes, but my experience was incredibly disappointing. I was promised the opportunity to grow and develop as a hairstylist, but instead, I was mostly used as an assistant without receiving the proper training or support I had been told I would get. The work environment was discouraging, and I rarely received feedback — making it nearly impossible to improve or stay motivated.
After two and a half years of dedication, I made the difficult decision to leave because it was clear I wasn’t progressing. Just two months later, the salon shut down due to financial issues — confirming what I had already sensed: they had no real intention of investing in my future. Looking back, I believe they knew the salon was closing long before it happened, but they kept that information from me to continue using my labor. They didn’t give me a chance to plan ahead or seek other opportunities. That silence was not only unfair — it was deeply disrespectful.
Even after I left, I contacted the Toni & Guy head office in the UK to share what happened and express my concerns. They completely ignored my message. No response. No acknowledgment. That silence spoke volumes — it showed me once again how little the company values its trainees and staff. It made me feel like I was completely disposable.
Now, after giving years of my time and energy, I’m left in a difficult position: I didn’t receive the education I was promised and still lack the qualifications I need to fully pursue a hairstyling career. I’m deeply disappointed, but I’m also determined to speak up so that others don’t go through the same thing.
To anyone considering starting their education at Toni & Guy: please think twice. Be cautious. Ask detailed questions during your interview — about training structure, feedback, support, and long-term opportunities. Don’t be fooled by their polished image or charming marketing promises. What sounds appealing at first can turn out to be something very different behind the scenes.
I hope future trainees are treated with the honesty, guidance, and respect that I never received — and that Toni & Guy takes real responsibility for how it treats the people who invest their time and dreams into this brand.”
“Had a great experience at Toni & Guy! The haircut turned out just how I wanted. Special thanks to Shivani di for her kind assistance throughout the process — she was really helpful, polite, and made sure everything went smoothly. Her support truly added to the comfort of the whole experience.”
“Sateesha is so amazing. I've had blonde foils my whole life and wanted a change and we ended up doing a darker toner and face framing foils and I'm so in love. Such an intuitive hairdresser. Highly recommend.”
“My mother and I had a hair cut at Y block DHA branch. Both the stylists were amazing. My mother had her from Maham and Farri (senior stylist) did mine. Both did a fantastic job. Great experience.”
“Today I went for a haircut and blow-dry at the model town branch of Toni & Guy. Amazing ambiance and environment and the staff is really professional and sweet. The person who cut my hair, his name is @AzharHaris, first understood what I wanted before carefully implementing everything that I asked. It was all perfect and I left very much happy and content with the services and prices. Thank you for the amazing work, keep it up!”
“Pathetic experience at DHA branch. I had a much better experience at Gulberg branch. They did consultation for hair dye and booked an appointment 2 days later. When I went on that day, they told me that the dye wasn’t available. The stylist left while cutting my hair.”
“Attended the salon at Colchester . Terrible experience . They have no idea about highlighting Indian hair type . Also had treatment for dry hair which was washed out by toner applied subsequently . Took 4.5 hours and a cup of coffee. Returned £204 short and dry miserable looking hair . Never again .
I asked what the colour and highlights would look like beforehand and the picture I was shown is nothing like what I’ve come back with . They don’t even wash out the shampoo properly . Very disappointed .”
“Tony & Guy has best services and staff, specially Moon is the best for manicure and pedicure.
Shaheen is also very good for facial and dye application. Erum is also very good.
Mr.Atif is the best and very courteous.”
“I’m extremely disappointed with the service I received today at your flagship branch. The nail technician assigned to me was clearly untrained, she damaged my cuticles to the point of bleeding, mishandled the entire acrylic refill process, and took over 3 hours. Despite asking her to stop, she continued and applied a gel top coat incorrectly, worsening the damage.
When I raised the issue with your manager, Ravi, I was met with complete indifference. There was no apology or accountability
only a demand for payment. I left the salon with swollen, painful fingers and no resolution.
This level of negligence is unacceptable, and I expect a prompt response on how you plan to address this.”
