“I would give them less than 1 star if I could. I visited the Croydon Salon of Toni & Guy and saw Lauren apparently she is a Senior Stylist but you would not know it by the way that she has cut my hair. I had long beautiful hair below my waist and she hacked away at it even though I made it very clear during the consultation that I wanted to keep the length and the longest layer to my waist. When I complained to Toni & Guy by email they refused to help me and did not give me a refund or anY vouchers which is totally unfair. PLEASE PLEASE PLEASE DO NOT WASTE YOUR TIME AND MONEY AT THIS AWFUL AND OVERPRICED SALON. THERE ARE PLENTY OF OTHER GOOD AND CHEAPER HAIR SALONS. I DO NOT WANT WHAT HAPPENED TO ME TO HAPPEN TO YOU.”
“MAKEUP ARTIST SNEHA-KOCHADAI,MADURAI
Booked tony and guy Kochadai Madurai branch for my wedding .makeup artist Sneha was very helpful and I had no idea about make up but politely she explained me in detail which suits me and did accordingly on the way I want it.very nice service ,products she used was good ,overall experience was too good .very much satisfied ,thank you for making my big day more beautiful👌”
“Toni and Guy at Canterbury : stylist Georgia.
After being critically ill my hair has been falling out and I have lost roughly 50 percent. Prior to my visit to the salon I phoned and spoke to Georgia who was very reassuring . In the salon she made me feel very relaxed and she discussed her ideas for my style. The result is amazing , I now have a short bob which miraculously makes my remaking hair look thicker and in better condition . I can’t praise Georgia .. and the whole team at Canterbury enough .
Gill… customer for 20 years .”
“Went to toni and guy in vr mall, Whitefield for crown touchup. Within 10 days the color vanished and hair looks so frizzy and front part of hair was never covered. The design color dresser did a very worst job and ahe was rude while doing the service alao”
“Although I had booked for services, I had to wait 45 minutes for my services. Very unprofessional, not going there again! No respect for customer service, with the staff telling me go and do shopping,that so frustrating when I came for service at Toni & Guy, why should I go for shopping. Disappointed with the service.”
“Such Worst They just want money
Front office person will ask if you want 650 Rs person or 1060 Rs person, if we ask is the person experience and would understand our face and head and do a hair cut as per it immediately the front office says then you can take 1060 Rs person.
Then I Too the 1060 Person to cut my hair he was very lethargic uninterested in cutting and atleast as I feared they F...up majorly what I said is different what did is straight opposite .
Further they are pushing customer to put this color that color if we say we don't need now then they will immediately hair cutting very Lethargically.
So people be aware ,my Advise to owner is please make the rules on the rates for Hair Cut very strictly and recruit good Hairdressers .keep the house in order no care in your Saloon very worst”
“This reply is misleading and shifts responsibility away from the service provided.
I purchased the recommended after-care products from the official brand’s website, not from an unauthorised source. Claiming that online purchase alone can completely reverse Nanoplastia results within 10–15 days is factually incorrect and not supported by professional hair-care standards.
Under consumer protection laws, the responsibility for service quality lies with the service provider. After-care cannot be used as a blanket excuse to justify an ineffective treatment.
₹10,000 was paid for a professional service, and the results did not match what was promised. My review reflects my genuine experience and is shared to protect other consumers.”
“I had my gel nails with Jasmine. My Daughter in Berkshire does them when I’m there, but as she is so busy I booked jasmine at Tony and Guys. I am so pleased, they look amazing and she was so lovely, so nice to talk to. Lovely personality.”
“The best haircut I’ve ever had was by a stylist named Kiran sheikh, a true magician with scissors. She took the time to listen to what I wanted and then worked her magic, blending precision and artistry in a way I hadn’t seen before. I went in with a vague idea of a change, and she transformed my hair into a sleek, modern cut that highlighted my face shape and texture. Her attention to detail was unmatched—she paid attention to every strand, making sure it was perfectly in place. Kiran’s calm demeanor and her ability to make you feel comfortable made the experience not only enjoyable but memorable. It wasn’t just a haircut; it was an experience. Since then, I’ve been going to her for all my cuts, and she never disappoints. She explained that layers work wonders for fine hair, giving it both depth and body without making it too heavy.”
“I recently got my haircut done by Sahil, and I couldn’t be happier with the result! He really took the time to understand what I wanted and suggested a style that suited my face shape perfectly. The attention to detail was amazing — from the precision of the cut to the way he styled my hair at the end. He’s friendly, professional, and clearly knows his craft. The overall experience was super relaxing, and I left the salon feeling confident and fresh. Definitely recommend Sahil if you’re looking for someone who listens, advises, and delivers great results.”
“I had the worst experience of my life I requested them to do nanoplastia and the staff said they have something called botoliss they said it’s special treatment in tony and guy I specifically asked them it’s not Botox and they confirmed it they are a big firm m sure they have good audio and video camera set they fooled me did Botox charged more than nanoplastia it’s disgusting have tried chat support no response it is disrespectful and terrible reach out to me if u really care about the brand or I am going to do what I possibly can”
“I visited bluewater today and Yasmin coloured my hair. I'm so happy with the result and my hair feels super soft soft. Yasmin was so understanding and recommended lots of tips on how to look after my fine hair. Thank you Yasmin, a great colourist. X”
“Extremely unprofessional experience at Toni & Guy, 1 Sobha Mall, Church Street, Bangalore. They have a misleading board outside stating ‘Global + Highlights for ₹4,999.’ I was skeptical, so I went inside to confirm, only to be told that the cost depends on hair length and would actually be around ₹7–8k without bleach.
Still, I booked an appointment and even left work early. They asked me to come at 7 pm, and when I said I could only make it by 7:30, they agreed. But on arrival, no one was available. I waited for nearly 30 minutes, and when I asked again, they said they would do it after a patch test. After all that waiting, I was told the price would be ₹14k + GST — far beyond the ₹4,999 advertised. When I questioned this, they claimed the offer was only for shoulder-length hair (mine is around an inch below) and then brushed it off by saying the board was ‘put up by mistake.’
This was a complete waste of time and energy. Highly unprofessional and misleading. I strongly advise against trusting this outlet, especially the Church Street branch.”
