“I had the worst experience of my life I requested them to do nanoplastia and the staff said they have something called botoliss they said it’s special treatment in tony and guy I specifically asked them it’s not Botox and they confirmed it they are a big firm m sure they have good audio and video camera set they fooled me did Botox charged more than nanoplastia it’s disgusting have tried chat support no response it is disrespectful and terrible reach out to me if u really care about the brand or I am going to do what I possibly can”
“Extremely unprofessional experience at Toni & Guy, 1 Sobha Mall, Church Street, Bangalore. They have a misleading board outside stating ‘Global + Highlights for ₹4,999.’ I was skeptical, so I went inside to confirm, only to be told that the cost depends on hair length and would actually be around ₹7–8k without bleach.
Still, I booked an appointment and even left work early. They asked me to come at 7 pm, and when I said I could only make it by 7:30, they agreed. But on arrival, no one was available. I waited for nearly 30 minutes, and when I asked again, they said they would do it after a patch test. After all that waiting, I was told the price would be ₹14k + GST — far beyond the ₹4,999 advertised. When I questioned this, they claimed the offer was only for shoulder-length hair (mine is around an inch below) and then brushed it off by saying the board was ‘put up by mistake.’
This was a complete waste of time and energy. Highly unprofessional and misleading. I strongly advise against trusting this outlet, especially the Church Street branch.”
“I went to Tony &guy phase 6 DHA Lahore branch . It is my birthday today . Shahzaib is the style director there , I have been taking my hair services from him
From over a year now . I had an awful experience with him, after application of colour on my hair he disappeared and handed over the wash and emulsify thing to a young girl . End result was that my hair colour and texture got spoiled. He never bothered to justify and was extremely rude and instead of the fact that I booked an appointment with him he focused on the clients who give him tips . I paid for the services which is always a generous amount. This guy should be checking otherwise it will destroy the business of your salon”
“I went to Toni & Guy in Canary Wharf with three friends before a wedding, and I left extremely disappointed. At first, things seemed fine we were welcomed, had quick shampoos, and were even offered a massage. But when it came to the blow-dry, I asked for wavy, curly hair. The stylist showed me two options, and I chose the curlier one. Instead of giving me the style I wanted, she straightened my hair first, pulling so hard it was actually painful.
The worst part was that within just one hour of leaving the salon, my hair was completely straight again and the same happened to all of my friends. We had each paid £60, expecting a professional blow-dry that would last, especially for such an important occasion. It was a complete letdown and absolutely not worth the money.”
“Harish cheated me of 1000s of rupees .no effect of his treatment on my hair .
I wasted half my salary to get zero results
He is fraud and corrupt person. Managers arrogant rude and dismissive .”
“I went for a Botox treatment and clearly asked to have my hair trimmed only to waist length. Unfortunately, it was cut much shorter, over 10 cm was taken off. The straightening process also felt very rough and uncomfortable.
A week earlier, I had come in for an eyebrow trimming. At that time, I was told the cost would be 8.4k, but on my next visit, I was charged 12k, with the explanation that the offer had ended. It was surprising that the price changed within just a few days.”
“Pathetic experience at DHA branch. I had a much better experience at Gulberg branch. They did consultation for hair dye and booked an appointment 2 days later. When I went on that day, they told me that the dye wasn’t available. The stylist left while cutting my hair.”
“Attended the salon at Colchester . Terrible experience . They have no idea about highlighting Indian hair type . Also had treatment for dry hair which was washed out by toner applied subsequently . Took 4.5 hours and a cup of coffee. Returned £204 short and dry miserable looking hair . Never again .
I asked what the colour and highlights would look like beforehand and the picture I was shown is nothing like what I’ve come back with . They don’t even wash out the shampoo properly . Very disappointed .”
“I’m extremely disappointed with the service I received today at your flagship branch. The nail technician assigned to me was clearly untrained, she damaged my cuticles to the point of bleeding, mishandled the entire acrylic refill process, and took over 3 hours. Despite asking her to stop, she continued and applied a gel top coat incorrectly, worsening the damage.
When I raised the issue with your manager, Ravi, I was met with complete indifference. There was no apology or accountability
only a demand for payment. I left the salon with swollen, painful fingers and no resolution.
This level of negligence is unacceptable, and I expect a prompt response on how you plan to address this.”
“Very poor service by Richa. She has done waxing in such a way that I got scratches in my underarms. And she don't even accept that it was her fault. And she has done very poor facial. The price was 5000 of facial. But she don't even put any mask on my face and she has done very less massage on my face.”
“Went to Wokingham branch . Arron took a snippet of hair off when I asked for a trim saying I could go back if it wasent enough. At £60 I dont want to go back! He refused to take more off. Bracknell branch had hair cut by scissor happy Darna who took about 4 inch off and absolutely no style to the hair and got charged £75. What is wrong with this hairdressers?? Absolutely awful place.”
“Worst experience ever…..I visited this salon to get highlights, which I have done multiple time at Grand Hyatt branch. Upon meeting with hairstylist called Hasan, I explained the color treatment I wanted. After performing a patch test, he proceeded with the highlights. Unfortunately, when the foils were removed, I was shocked to find that my hair was severely damaged and burned. The texture was compromised, and the color did not match my expectations.
I attempted to communicate my concerns to Hasan, but he was dismissive, and his manager was unsupportive, ignoring my complaints entirely. This treatment has caused significant damage to my hair, and I am deeply disappointed by the lack of professionalism and customer care. Don’t recommend to go there at all …be careful”
“Relocating from NYC area, I went to Toni & Guy Gilbert for cuts on a few occasions and then last autumn (2023) a Keritan treatment (because they do not do Brazilian, etc.) and hair was shiny, thick, etc. Then in June 2024 went for a $350 Keritan treatment - although stylist said they were using "newer" version went ahead and allowed her to apply - My hair color was completely stripped andeven drier than when I went in and for weeks later, my hair was falling out - although complained and stylist volunteered that yes the treatment stripped my hair colour and Toni and Guy offered a moisturising treatment... but not my $350 back for stripping my hair colour and loss of hair - would never, never let these people touch my hair again....”
“They cut off my hair with no desire to rectify the problem. I had to fight them and threaten to post on social media before they accepted that they are wrong!!!!!!!!!!!!!!!!!!!!!
They will not cover the cost to fix my hair in the form of hair extensions. This is the first review I have posted and I will continue until they cover the actual cost to fix my hair. Not 300 pounds only. This is unacceptable. I had an appointment for a balyage for two weeks after the cut - how was he going to balyage this? Its a disgrace I am a mixed race woman our hair takes years to grow, I had the longest hair of all my friends who are mixed - this will take 9-10 years to rectify, and I've got health problems enough that affect my hair growth you can't just cut peoples hair off like this. And then take no responsibility for 6 weeks. You've offered 300 pounds, and said you cannot negotiate so I was forced and bullied to take compensation that you devised the amount yourselves - when the quotes I obtained at the cheapest were 650 pounds and the highest came in at 950. So at this point I am at a minimal monetary loss of 350 pounds at least. Not to mention the mental impact of having my hair theived from me in that manner. My boyfriend just left me and that hair cut was suppossed to be a new start for me. I had an interview the very next day and they were just looking at me on Teams like I am a mad woman, BECAUSE OF TONI&GUY! I bet the boy who cut it still skips about the salon no bother not a care in the world, when he's just chopped off an ill womans hair that's going to take years to grow back and mentally you've added stress to my plate a hair appoinment should never end like this.”
“I am merely writing this review to voice my personal opinion. I bought the Toni and guy slimline straightner from Clicks. What a dissapointment. It was a steal for R399.99 but for me money wasted. The plates are so akwardly shaped. For me it is impossible to make a curl with that squared design. I usually love Toni and guy products but they really missed with this one. The only thing this useless design is good for is getting burned all over because its just not user friendly. If i could I would seriously take this monstrosity back and rather buy one of the house brand straightners at Clicks. 😢”
