“Went to toni and guy in vr mall, Whitefield for crown touchup. Within 10 days the color vanished and hair looks so frizzy and front part of hair was never covered. The design color dresser did a very worst job and ahe was rude while doing the service alao”
“Although I had booked for services, I had to wait 45 minutes for my services. Very unprofessional, not going there again! No respect for customer service, with the staff telling me go and do shopping,that so frustrating when I came for service at Toni & Guy, why should I go for shopping. Disappointed with the service.”
“Such Worst They just want money
Front office person will ask if you want 650 Rs person or 1060 Rs person, if we ask is the person experience and would understand our face and head and do a hair cut as per it immediately the front office says then you can take 1060 Rs person.
Then I Too the 1060 Person to cut my hair he was very lethargic uninterested in cutting and atleast as I feared they F...up majorly what I said is different what did is straight opposite .
Further they are pushing customer to put this color that color if we say we don't need now then they will immediately hair cutting very Lethargically.
So people be aware ,my Advise to owner is please make the rules on the rates for Hair Cut very strictly and recruit good Hairdressers .keep the house in order no care in your Saloon very worst”
“This reply is misleading and shifts responsibility away from the service provided.
I purchased the recommended after-care products from the official brand’s website, not from an unauthorised source. Claiming that online purchase alone can completely reverse Nanoplastia results within 10–15 days is factually incorrect and not supported by professional hair-care standards.
Under consumer protection laws, the responsibility for service quality lies with the service provider. After-care cannot be used as a blanket excuse to justify an ineffective treatment.
₹10,000 was paid for a professional service, and the results did not match what was promised. My review reflects my genuine experience and is shared to protect other consumers.”
“I had the worst experience of my life I requested them to do nanoplastia and the staff said they have something called botoliss they said it’s special treatment in tony and guy I specifically asked them it’s not Botox and they confirmed it they are a big firm m sure they have good audio and video camera set they fooled me did Botox charged more than nanoplastia it’s disgusting have tried chat support no response it is disrespectful and terrible reach out to me if u really care about the brand or I am going to do what I possibly can”
“Extremely unprofessional experience at Toni & Guy, 1 Sobha Mall, Church Street, Bangalore. They have a misleading board outside stating ‘Global + Highlights for ₹4,999.’ I was skeptical, so I went inside to confirm, only to be told that the cost depends on hair length and would actually be around ₹7–8k without bleach.
Still, I booked an appointment and even left work early. They asked me to come at 7 pm, and when I said I could only make it by 7:30, they agreed. But on arrival, no one was available. I waited for nearly 30 minutes, and when I asked again, they said they would do it after a patch test. After all that waiting, I was told the price would be ₹14k + GST — far beyond the ₹4,999 advertised. When I questioned this, they claimed the offer was only for shoulder-length hair (mine is around an inch below) and then brushed it off by saying the board was ‘put up by mistake.’
This was a complete waste of time and energy. Highly unprofessional and misleading. I strongly advise against trusting this outlet, especially the Church Street branch.”
“I went to Tony &guy phase 6 DHA Lahore branch . It is my birthday today . Shahzaib is the style director there , I have been taking my hair services from him
From over a year now . I had an awful experience with him, after application of colour on my hair he disappeared and handed over the wash and emulsify thing to a young girl . End result was that my hair colour and texture got spoiled. He never bothered to justify and was extremely rude and instead of the fact that I booked an appointment with him he focused on the clients who give him tips . I paid for the services which is always a generous amount. This guy should be checking otherwise it will destroy the business of your salon”
“I went to Toni & Guy in Canary Wharf with three friends before a wedding, and I left extremely disappointed. At first, things seemed fine we were welcomed, had quick shampoos, and were even offered a massage. But when it came to the blow-dry, I asked for wavy, curly hair. The stylist showed me two options, and I chose the curlier one. Instead of giving me the style I wanted, she straightened my hair first, pulling so hard it was actually painful.
The worst part was that within just one hour of leaving the salon, my hair was completely straight again and the same happened to all of my friends. We had each paid £60, expecting a professional blow-dry that would last, especially for such an important occasion. It was a complete letdown and absolutely not worth the money.”
“Harish cheated me of 1000s of rupees .no effect of his treatment on my hair .
I wasted half my salary to get zero results
He is fraud and corrupt person. Managers arrogant rude and dismissive .”
“I went for a Botox treatment and clearly asked to have my hair trimmed only to waist length. Unfortunately, it was cut much shorter, over 10 cm was taken off. The straightening process also felt very rough and uncomfortable.
A week earlier, I had come in for an eyebrow trimming. At that time, I was told the cost would be 8.4k, but on my next visit, I was charged 12k, with the explanation that the offer had ended. It was surprising that the price changed within just a few days.”
“Pathetic experience at DHA branch. I had a much better experience at Gulberg branch. They did consultation for hair dye and booked an appointment 2 days later. When I went on that day, they told me that the dye wasn’t available. The stylist left while cutting my hair.”
“Attended the salon at Colchester . Terrible experience . They have no idea about highlighting Indian hair type . Also had treatment for dry hair which was washed out by toner applied subsequently . Took 4.5 hours and a cup of coffee. Returned £204 short and dry miserable looking hair . Never again .
I asked what the colour and highlights would look like beforehand and the picture I was shown is nothing like what I’ve come back with . They don’t even wash out the shampoo properly . Very disappointed .”
“I’m extremely disappointed with the service I received today at your flagship branch. The nail technician assigned to me was clearly untrained, she damaged my cuticles to the point of bleeding, mishandled the entire acrylic refill process, and took over 3 hours. Despite asking her to stop, she continued and applied a gel top coat incorrectly, worsening the damage.
When I raised the issue with your manager, Ravi, I was met with complete indifference. There was no apology or accountability
only a demand for payment. I left the salon with swollen, painful fingers and no resolution.
This level of negligence is unacceptable, and I expect a prompt response on how you plan to address this.”
“Very poor service by Richa. She has done waxing in such a way that I got scratches in my underarms. And she don't even accept that it was her fault. And she has done very poor facial. The price was 5000 of facial. But she don't even put any mask on my face and she has done very less massage on my face.”
