“If you don’t want to waste your time waiting for orders that don’t arrive within the allocated time slot and arrive damaged then I highly recommend you purchase elsewhere”
“Failed to deliver items, people that buy tools tend to have a job on site, therefore delivery failed multiple times as there’s no options to deliver to a neighbour or leave in a safe place or deliver on weekend or even deliver after 5pm.
Even after I paid for vip Saturday delivery still didn’t turn up, cancelled my order of around £350 which I placed over 2 weeks ago, and not likely to see my refund for another 2 weeks.
Terrible company awful customer service
DO NOT USE THIS COMPANY”
“We purchased a makita Lawnmower 7 months ago with 12 months warranty . One of the wheels fell off yesterday. While cutting the lawn I contacted Toolden who told me to email makita. Makita emailed saying it was under warranty . Makita have said a courier will be coming out to collect it tomorrow but it will need boxing up . With had it 7 months so don’t have the box . I rang toolden customer survive who told me to go to a local
A shop and ask for a car board
Box . Not happy at all and won’t be using again . Be careful people when purchasing off toolden ltd”
“I am utterly disgusted with this company. Their customer service was fine, Until I needed to return an item bought online. They have been an utter nightmare to deal with and seem to have no concept of customer care, repeat business or customer reviews. Any decent company would just let me return the item for a full refund, ESPECIALLY as I sent a screenshot proving it was incorrectly described! I've spent hours trying to get someone to help and have now had to involve the bank.
After my experience I'd NEVER use them again nor could I recommend them to anyone else”
“I've bought two DeWALT power tools from Toolden recently. The best price I found, and the customer service and delivery was superb. Will use again for my next purchase for sure!”
“Purchased a Nail gun which stopped working, it’s now been almost a month and I’ve not had a refund or a replacement, one of the most useless companies and poor customer service I have ever experienced.
I’ve also constantly had to chase, not once have I been updated.
Avoid this terrible company”
“Missing two power tools even though it was a bundle buy
Also missing drill bits till 1 month later
Received my missing tools 1 week after receiving first lot so had to postpone jobs because I didn’t have the tools to do it
Embarrassing really
Only finally got a response after emailing admin and to be fair admin were good but still shouldn’t have to do that”
“I Order a Dewalt 12 piece kit, We had a couple of issues but the staff are so polite and work really hard in the back office to locate (DPD) and or replace the missing item and the damaged item by the delivery company, I would recommend Toolden to my staff and friend in the trade.”
“Although not the cheapest for certain item's if you are buying multiple item's they are definitely worth checking out as overall they came in the cheapest for the three items i purchased (a dewalt 887 impact driver and two batteries). The service was good with easy payment and quick delivery.”
“Purchased a makita 1400 watt 125mm /110v grinder it says sjs technology to combat vibrations, same as any other machine really but that's makita not toolden service from toolden 10/10.
Listened to what was needed and gave reasonable price giving it a month see how it goes,if ok purchase another then
Barry B”
“I can only say by my experience that the service is first class with an excellent delivery service.
I have bought many tools from Toolden and would recommend to others.”
“Faulty Item - No replacements given to customers
Tool arrived with fault. (Dewalt) I had the tool a few days but this was the first use. Toolden refused to send replacement saying THEY NEVER REPLACE FAULTY TOOLS. The item has to be sent back to be repaired even though its BRAND NEW. The staff were ignorant, rude and had no consideration or understanding of consumer rights. As far as they are concerned their terms and conditions are law.
Dreadful service leaving me without a brand new tool I paid for. I have no idea when it will be returned. Terrible company - stay with the professional tool suppliers who give a knowledgeable backup.”
“Great prices on power tool bundles, individual drills, batteries, chargers and accessories. A great value for money website for pros and DIYers. With plenty of regular updates on offers.”
