“I've bought two DeWALT power tools from Toolden recently. The best price I found, and the customer service and delivery was superb. Will use again for my next purchase for sure!”
“I Order a Dewalt 12 piece kit, We had a couple of issues but the staff are so polite and work really hard in the back office to locate (DPD) and or replace the missing item and the damaged item by the delivery company, I would recommend Toolden to my staff and friend in the trade.”
“Purchased a makita 1400 watt 125mm /110v grinder it says sjs technology to combat vibrations, same as any other machine really but that's makita not toolden service from toolden 10/10.
Listened to what was needed and gave reasonable price giving it a month see how it goes,if ok purchase another then
Barry B”
“I can only say by my experience that the service is first class with an excellent delivery service.
I have bought many tools from Toolden and would recommend to others.”
“Great prices on power tool bundles, individual drills, batteries, chargers and accessories. A great value for money website for pros and DIYers. With plenty of regular updates on offers.”
“Although not the cheapest for certain item's if you are buying multiple item's they are definitely worth checking out as overall they came in the cheapest for the three items i purchased (a dewalt 887 impact driver and two batteries). The service was good with easy payment and quick delivery.”
“i ordered 5 items 2 so far arrived at different times from different companies cant actually be bothered with drop shipping i think ill pay a little extra next time i need anything and buy locally”
“Placed an order, took 6 days to be delivered, order came wrong and damaged. Sourced the items from else where due to needed them the next day and informed toolden, returned items to have them re dispatched out to me while all i wanted was a refund, finally they got the items back to be told i hadnt returned the original items, terrible customer service, delivery time is a joke and all this ordeal has been going on for a month. Still waiting for the refund”
“Really overpriced and ridiculous Service.
Ordered an item that was not fit for purpose, I took a while to return the item as they require a printed sheet to be included and I was busy, they warned me that the item has to be with them by thrity days no leeway. Basically typical rip-offf artists, don't waste your time on spurious tools that are overpriced with unreasonable customer service.”
“Toolden has provided one of the worst experiences I’ve had with an online retailer. First, they completely botched my order, delivering it to the wrong address. Not only was the parcel lost due to their incompetence, but after multiple attempts to resolve the issue, they have now refused to take any responsibility for their mistake. This lack of accountability is absolutely unacceptable for any business, let alone one that relies on customer trust for its operations. I am now left with no choice but to pursue legal action against them for their failure to meet their obligations.
Under the Consumer Rights Act 2015, Toolden is legally obligated to deliver goods as per the agreed contract. When you purchase an item, the seller is required to ensure that it is delivered to the correct address and in satisfactory condition. The fact that they lost the parcel and are refusing to resolve it is a breach of contract. In this situation, I am fully entitled to either a replacement or a refund.
Additionally, according to Section 29 of the Consumer Rights Act, the retailer bears the responsibility for goods until they are delivered to the correct customer. This means that Toolden is in clear violation of the law by neglecting their responsibility once the goods were sent out and subsequently lost. Their failure to resolve this issue voluntarily opens the door to legal recourse. You can read more about consumer rights on delivery from reputable sources such as Citizens Advice, Which?, or GOV.UK.
I would urge anyone thinking of using Toolden to reconsider—this company does not honor its obligations, and when they make a mistake, they refuse to fix it.”
“No after sales customer service! Faulty machine was finally picked up (new, never worked properly). Wrong paperwork with it. Now waiting for ages as (again) wrong paperwork with it and won't be delivered back to me. All just lame excuses but no real help or action is taken. Refund is refused, request to speak to supervisor is refused. All very, very poor. Better buy elsewhere, honestly!”
