“A huge shoutout to Thomas and their team for their outstanding support! I was stressed out and unsure where to even start, but they stepped in like pros. They broke everything down for me, explained my options, and made sure I understood every step of the process. It wasn’t just about getting things done—it was about making me feel confident and supported. They listened to my concerns and provided solutions that worked. I truly couldn’t have asked for better service. If you’re stuck in a similar situation, do yourself a favor and contact them. They make everything feel more manageable.”
“A huge shoutout to Thomas and their team for their outstanding support! I was stressed out and unsure where to even start, but they stepped in like pros. They broke everything down for me, explained my options, and made sure I understood every step of the process. It wasn’t just about getting things done—it was about making me feel confident and supported. They listened to my concerns and provided solutions that worked. I truly couldn’t have asked for better service. If you’re stuck in a similar situation, do yourself a favor and contact them. They make everything feel more manageable.”
“Avoid at all costs … absolutely no customer support at all and the staff are dam right rude ! Don’t return calls . They or the courier (which I don’t think it ever made it to them ) have lost my item which isn’t exactly small it’s a mig welder !!! But yet won’t refund until the courier sends it back …..but no one has it so how that going to work !! . Just avoid as any issues that u need sorting will get ignored”
“i ordered 5 items 2 so far arrived at different times from different companies cant actually be bothered with drop shipping i think ill pay a little extra next time i need anything and buy locally”
“Placed an order, took 6 days to be delivered, order came wrong and damaged. Sourced the items from else where due to needed them the next day and informed toolden, returned items to have them re dispatched out to me while all i wanted was a refund, finally they got the items back to be told i hadnt returned the original items, terrible customer service, delivery time is a joke and all this ordeal has been going on for a month. Still waiting for the refund”
“Really overpriced and ridiculous Service.
Ordered an item that was not fit for purpose, I took a while to return the item as they require a printed sheet to be included and I was busy, they warned me that the item has to be with them by thrity days no leeway. Basically typical rip-offf artists, don't waste your time on spurious tools that are overpriced with unreasonable customer service.”
“Toolden has provided one of the worst experiences I’ve had with an online retailer. First, they completely botched my order, delivering it to the wrong address. Not only was the parcel lost due to their incompetence, but after multiple attempts to resolve the issue, they have now refused to take any responsibility for their mistake. This lack of accountability is absolutely unacceptable for any business, let alone one that relies on customer trust for its operations. I am now left with no choice but to pursue legal action against them for their failure to meet their obligations.
Under the Consumer Rights Act 2015, Toolden is legally obligated to deliver goods as per the agreed contract. When you purchase an item, the seller is required to ensure that it is delivered to the correct address and in satisfactory condition. The fact that they lost the parcel and are refusing to resolve it is a breach of contract. In this situation, I am fully entitled to either a replacement or a refund.
Additionally, according to Section 29 of the Consumer Rights Act, the retailer bears the responsibility for goods until they are delivered to the correct customer. This means that Toolden is in clear violation of the law by neglecting their responsibility once the goods were sent out and subsequently lost. Their failure to resolve this issue voluntarily opens the door to legal recourse. You can read more about consumer rights on delivery from reputable sources such as Citizens Advice, Which?, or GOV.UK.
I would urge anyone thinking of using Toolden to reconsider—this company does not honor its obligations, and when they make a mistake, they refuse to fix it.”
“No after sales customer service! Faulty machine was finally picked up (new, never worked properly). Wrong paperwork with it. Now waiting for ages as (again) wrong paperwork with it and won't be delivered back to me. All just lame excuses but no real help or action is taken. Refund is refused, request to speak to supervisor is refused. All very, very poor. Better buy elsewhere, honestly!”
“Absolute hassle so far ! And I still haven't received my item.
I rushed my order from "TooldenIE" thinking it to be Irish based.
And now I've just paid DPD a handling charge for customs clearance on top of the customs and the original delivery cost of €17.. buyer beware”
“I do a a order few weeks ago,order it's coming damage cracks and deep scratches, I didn't have time to open it in uk because was short time,I opened abroad,and need to start my job and not possible to work with tool,lady on the phone,tell me if bring the tool abroad it's not possible to return the tool to repair or replace it,cost me 416 £ plus 80£ curier,the tool it's clear wasn't damage on transport,worst experience in my life,they like to sale a damage products,what a shame!!plus they tell me to bring the tool back and now they will not take back”
“Be extremely careful with Toolden. Apparently a lot of falsified positive reviews. My experience was an absolute disaster from A to Z. Advertising locally but shipping and ordering from abroad to name just a few. Avoid this scam. This is a sincere and genuine review from someone who just learnt a hard lesson.”
“one of the worst online buying experiences ever. placed an order on 7th of Feb, did not get my items therefore i called on 9th (friday), assistant advised the goods will be delivered on 12th (monday), i called back again today 14th (wednesday) just to be told that the good will be despatched tomorrow in order to be delivered on friday 16th..imagine this poor service. if i did not call today, i would have waited another month. A disgrace. More that that they are not updating customers with any tracking information, in fact what tracking should i expect from such a horrible seller/company?”
