“Faulty Item - No replacements given to customers
Tool arrived with fault. (Dewalt) I had the tool a few days but this was the first use. Toolden refused to send replacement saying THEY NEVER REPLACE FAULTY TOOLS. The item has to be sent back to be repaired even though its BRAND NEW. The staff were ignorant, rude and had no consideration or understanding of consumer rights. As far as they are concerned their terms and conditions are law.
Dreadful service leaving me without a brand new tool I paid for. I have no idea when it will be returned. Terrible company - stay with the professional tool suppliers who give a knowledgeable backup.”
“Purchased a Nail gun which stopped working, it’s now been almost a month and I’ve not had a refund or a replacement, one of the most useless companies and poor customer service I have ever experienced.
I’ve also constantly had to chase, not once have I been updated.
Avoid this terrible company”
“I do a a order few weeks ago,order it's coming damage cracks and deep scratches, I didn't have time to open it in uk because was short time,I opened abroad,and need to start my job and not possible to work with tool,lady on the phone,tell me if bring the tool abroad it's not possible to return the tool to repair or replace it,cost me 416 £ plus 80£ curier,the tool it's clear wasn't damage on transport,worst experience in my life,they like to sale a damage products,what a shame!!plus they tell me to bring the tool back and now they will not take back”
“one of the worst online buying experiences ever. placed an order on 7th of Feb, did not get my items therefore i called on 9th (friday), assistant advised the goods will be delivered on 12th (monday), i called back again today 14th (wednesday) just to be told that the good will be despatched tomorrow in order to be delivered on friday 16th..imagine this poor service. if i did not call today, i would have waited another month. A disgrace. More that that they are not updating customers with any tracking information, in fact what tracking should i expect from such a horrible seller/company?”
“If you don’t want to waste your time waiting for orders that don’t arrive within the allocated time slot and arrive damaged then I highly recommend you purchase elsewhere”
“Failed to deliver items, people that buy tools tend to have a job on site, therefore delivery failed multiple times as there’s no options to deliver to a neighbour or leave in a safe place or deliver on weekend or even deliver after 5pm.
Even after I paid for vip Saturday delivery still didn’t turn up, cancelled my order of around £350 which I placed over 2 weeks ago, and not likely to see my refund for another 2 weeks.
Terrible company awful customer service
DO NOT USE THIS COMPANY”
“We purchased a makita Lawnmower 7 months ago with 12 months warranty . One of the wheels fell off yesterday. While cutting the lawn I contacted Toolden who told me to email makita. Makita emailed saying it was under warranty . Makita have said a courier will be coming out to collect it tomorrow but it will need boxing up . With had it 7 months so don’t have the box . I rang toolden customer survive who told me to go to a local
A shop and ask for a car board
Box . Not happy at all and won’t be using again . Be careful people when purchasing off toolden ltd”
“I am utterly disgusted with this company. Their customer service was fine, Until I needed to return an item bought online. They have been an utter nightmare to deal with and seem to have no concept of customer care, repeat business or customer reviews. Any decent company would just let me return the item for a full refund, ESPECIALLY as I sent a screenshot proving it was incorrectly described! I've spent hours trying to get someone to help and have now had to involve the bank.
After my experience I'd NEVER use them again nor could I recommend them to anyone else”
