“I've used this service to purchase goods from 6 of their affiliated retailers. 4 of those retailers I made multiple purchases over separate transactions. Only one of these retailers refused to accept my multiple purchases made via TopCashBack. These separate transactions would've amounted to approximately $190 being returned to me. So I'm not talking about little purchases. These are products that I could've purchased for below the price affiliated retailer but when I factored in the cashback return, I would've got a better deal if my cashback was honoured. I only ever use one browser specifically for TopCashBack purchases without any extensions added so that I don't have any issues with receiving cashback. Well, all 5 of 6 retailers all paid out on every purchase made without any issue. One retailer has ripped me the whole cashback amount, plus the higher initial cost of the product compared to other retailers I could've bought from. I actually now question if TopCashBack might have a hand in this, as the payout expected was pretty high. Were they keeping my cashback? Or is there affiliated retailer just dodgy? Once you know the retailer I'm talking about, yeah you'd probably think the latter. But I still have my concerns about TopCashBack. I've greatly reduced my usage of this service as I've lost all confidence in the business and think I'd be better off finding my own better deals elsewhere. I have bypassed this service for my last 12 purchases of their affiliated for 3 reasons. 1 - I can't be bothered waiting up to 22 weeks for cashback to be granted. 2 - the tiny return percentage rate is not worth it, relating also to point number 1. 3 - I have lost confidence in the service since I was ripped off by one of their affiliated retailers.”
“Cashback works most of the times, until it doesn’t. And that’s when it gets frustrating. Average wait time is 3 months. My 2* review is for one particular transaction.. Topcashback’s own Broadband comparison. I signed up with Virgin through their New comparison tool as it promised £199 cashback! Completed the transaction in Feb, it’s December. I have got in touch with the team multiple times and they keep saying 3 months. Their response today was disappointing:
Although you went through TopCashback to select your broadband, TopCashback do not review and validate the cashback claims for the purchases. These are reviewed by the broadband retailers third party network and as such this means we are highly reliant on their network providing us with a resolution to pass over to you. Until they provide us with this, we are not able to provide you with any further updates.
I can certainly understand your frustration that it is taken longer than expected. However we do have a dedicated transactions team who actively try to gain genuine resolutions for all claims submitted and they are chasing this up a monthly basis in the background for you, which they last did in November.”
“I have recently joined TopCashback after being with Quidco for several years and I am very disappointed with them. Several purchases, involving cashback of over £100, have failed to track smoothly and I have found their customer service unhelpful and somewhat arrogant. By contrast, I have had very little trouble with Quidco cashback and their customer service is friendly and efficient.”
