“Denied £400 in cashback through no fault of my own. When something goes in their process they either say the retailer doesn't recognise the transaction or hide behind their T's & C's. Shocking customer service - when you follow a process and think everything is ok, they do not help and wash their hand of you. Do not use - if something goes wrong they do not care about you. Shocking company...”
“I booked an expensive holiday with Tui through topcashback. There was supposed to be 4% cashback. I’ve never received any money from them despite frequent emails. It’s been almost a year now. Don’t bother with them. They are a waste of time.”
“Seems a bit of a con…. Followed the instructions and bought home insurance though TopCashback… should have saved £35.
Didn’t appear on my account so raised a query… apparently it could take months!!
I won’t hold my breath but feel that something like this is just a mere con to get you to book via them…
This was my first experience…. !!!”
“I am not happy at all how customer service at TopCashback deals with its customers. I took out an ISA for my wife and I hoping to get the incentive payments for the ISAs taken out. A week later TopCashback sent out an email that the have closed my account as I have breached their T&C. No further reason given and despite me sending an email twice I have not received a response. On top my wife and I have been charged GBP 50,- each by the ISA provider as we had to pay early exit fee for the ISAs taken out. I would give them 0 stars if I had the option.”
“Used to pay out but now any purchase I have made over £100 is declined and I receive a vague excuse. Eg order cannot be traced (when I have provided order number etc. Cashback was delivered to 'another company'. Or where they pay less and say it's ex vat. It's extremely dodgy now and I have just uninstalled the plug in on my chrome. If you want to save money, get it at checkout and do not rely on this company to pay out. They only do for small value stuff now.”
“They are stalling on my sign up bonus.
I purchased and it tracked and was confirmed by the seller on 7th January 2023.
I have just sent the email as proof and they are making every excuse not to release my bonus.
My sister is waiting too, for her bonus to be released.
They are a joke!!!
Advertising on TV too😂
I have joined Complete Savings, no problems,I have been paid all my bonuses and more cashback -
10% and more to come.”
“They did not care to help
WE DID NOT KNOW THAT YOuR COMPANY HAD AN AGREEMENT WITH THIS COMPANY WE JUST RENEWED AND WOULD LIKE TO TAKE ADVANTAGE TO THE COUPON. HERE IS OUR INFORMATION
Dear customer,
Thank you for your payment.
We would like to inform you that your online payment has been processed and we are registering it under the number PMT021283519.
Payment amount $206.85 was received and applied to:
Invoice Amount Due Date
021230149 $206.85 11/22/2024
YOU GIVE A 10.10% CASH BACK
EVERY BIT HELPS THANK YOU
Their ANSWERS "TOO BAD"
BETTER LUCK NEXT TIME I added that”
“To be honest couple years ago they were good, now i spend so much time of tracking cancaled cashback or not showing on the list that it cause me to much my personal time. Purchased Swinton insurance in 2023 got cashback but needed to push them to get, in 2024 purchase agai but been cancelled stating there not met terms and conditions of Swinton insurance but it was successfully confirmed for 6moth bot of them and then they just cancelled with not feal reason. I requested to provide proper breach of terms and conditions but they just provide link with terms and conditions to read my self, even after reading them i didn't find making any breach so requested agai provide with proper breach but no answer given just link again. So basically they scamming people by promising high cashback and in the end of insurance policy they canceling this. Thisis how they get more customers. Im not planning yo use TopCashback in the future.”
“One big con...yes small claims paid no problem..any large claim with TUI for instance will not be paid...top cashback keep the money....time and time again...rouge traders”
“The moment I tried cashing out my cashback they blocked my account. I'm beyond mad right now. And you can't contact customer service because in order to do so, you have to log into your account which I can't because they blocked it. Think twice before you use it!!!!”
“There is nothing authentic about this website. They react promptly after receiving your money, however when you ask for another withdrawal, they don't follow up. It was the investigative firm that helped me recover more than $70,000 worth of stolen Bitcoins. Following my online complaint to C O V S E C L T D*C O M, their customer care representatives were really helpful and gave me great advice, which helped me get a complete reimbursement of my capital and earnings. They have continuously been a trustworthy source of encouragement and support for me.”
“Between their UK and US sites I've have had some 17 years of a routine of closing all windows, closing email client, clearing cookies and other junk, before re-emerging as a 'Cookie Virgin' to make cashback purchases.
It is regularly the same sites that re-offend, as I write I have a total of 54 (FIFTY FOUR) untracked claims against two serial offender websites that hail from a very large Asian country.
54 (FIFTY FOUR) claims and some 17 years experience and all it seems I get out of TCB (US) is teaching me to suck eggs and telling me that I should clear my cookies blah blah blah.
These people need to get their heads out of wherever they may be and start addressing, rather than fobbing off, the complaints of the people that are ultimately paying their salaries.”
“I have been fighting to get £76 owed to my by topcashback from the merchant temu for over a year. They blame the merchant, the merchant blames them. DONT BOTHER ORDERING THROUGH TOP CASHBACK FOR THIS MERCHANT, YOU WILL GET RIPPED OFF, JUST READ THE REVIEWS ON THE SITE!”
“I just spent a large amount on a holiday and was due circa £600 cashback.
Just been told the claim has been rejected, suprise, suprise.
They are blaming everything under the sun, but literally you can't win.
I was even given the small print to read.
Stay well clear everyone, they are advertising one thing and your being mislead when it comes to paying out, i think they forget, that's the only part we the customers are Interested in and it is their job to make the process work, not ours.
I am closing my account, please do the same, they don't deserve to be in business.”
“topcashback.com is Scam cash back service
First, in one day I log into my account to view about my cash back for the order I made via topcashback.com but I cannot login even I reset password. I don't know what going on with my account, I don't receive any email from them.
I contact them to ask about problem, they require me provide all information about my order, my info even my private document passport. I sent all as require and waiting 7 days to receive the final result is "illegitimate or abusive transactions", all cash back from my account removed and I sure it transferred to their bank account.
I require to show proof for "illegitimate or abusive transactions" but they don't say anything about that.
I don't know topcashback is a REAL or FAKE cash back service!
Don't email anything untill member contact about the problem.
Don't show any proof and just say "illegitimate or abusive transactions" to get cash back of members.
Now I worry about my information, financial details, passport everything they have about me and I don't know they will do for what.”
“M and S E gift card was refused at shop as not redeemable due to nil balance. (It was for £35.) Suppoert ticket system seemed not to work and email remained unanswered,”
“It’s so polite to call them scammers. They are broad day light THIEVES. I lost my savings of Euro 67280. All my attempts to get a refund came to nothing. One of their agents called Jonah is the super thief. My luck changed when i was introduced to BROADOAK-CAPITAL .COM and was able to get my money back.”
“Fake Offers and Lies
I connected my princess Cruise purchase through this site because of a 3.15% CashBack offer. I checked back several times over the next 10 days, but my purchase never showed up as being tracked, and I rechecked that the offer was still in place each time I checked. Attempting to file a missing Cashback claim, I was informed I needed to file a customer support ticket for this vendor instead. The customer support person decided the best way to handle my situation was to deny any Cashback offer existed, and that none had existed since 2021 - oh, but a new offer just started today in case you check for the offer again ...”
