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Topman Reviews

3.2 Rating 79 Reviews

56 %

of reviewers recommend Topman

Company Reviews

3.2

Based on 79 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Topman:

Topman has earned its sartorial stripes with an unswerving, energetic approach to producing truly exciting high-street mens fashion. Driving trends forward whilst shifting the way men approach shopping, the brands attitude to creating brilliant, affordable and authoritative menswear is second to none.

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Phone:

0844 984 0265

Email:

feedback@topman.com

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Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Topman 1 star review on 20th July 2020

Topman 1 star review on 21st June 2020

Topman 1 star review on 21st June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they had a wide range of clothes to choose from”

Posted 6 years ago

“Good customer service and quick response regarding a returning issue”

Posted 6 years ago

“Made to feel welcome and helped me with all my needs also guided me to what i wanted in sizes”

Posted 6 years ago

“In my opinion i think that Topman is a very good shop because everyone that works there is so helpful to all the customers and if you ask them a question they know the answer instantly and they provide a wonderful service with great customer service. They can deal with all your problems there and then with no trouble what so ever, and as soon as you walk through the door they don't all run after you at once to ask you questions, they wait until you have had a good look at all the clothes and then they ask you if you need any help with finding anything.”

Posted 10 years ago

“Topman has always been pretty hit-and-miss for me and my partner. My boyfriend just ordered two pairs of shorts in the same size, ones fits and the other is too tight?! We are confused, but not shocked, sizing always seems to be an issue. We wont be buying anything from the topmanuk.sale as it's clearly not value for money and the return process is a bit of a pain for sale items.”

Posted 1 year ago

“It was good customer service and stuff but the product quality wasnt great.”

Posted 6 years ago

“Free click and collect”

Posted 6 years ago

“product availability and quality surprisingly low Seems as though they cater to a certain type. I managed to find the item they used to stock on the house of Fraser website.”

Posted 6 years ago

“Hi I purchased goods on 14th June i emailed on 18th June to say that i not receivced them and had a reply saying they were expecting delays about goods i not received to say they were having high increase of emails and would get back to me shortly. It doesn't matter that they have taken payment out of my account for a week and not received the goods. Not acceptable.”

Posted 5 years ago

“I ordered two sad white and beige one of them came out small and not top and the white one came out differently from what I order that’s really poor company to order from and now I’m asking for my refund I hope I’m going to get it back but the company that I order is not a good company they send me some thing else it’s really a it’s not good so I advise you guys not to order anything from this company”

Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Posted 2 years ago

“God forbid if you ever want to return your items. I returned two coats in the same parcel at £50 each and only received a refund for 1!”

Posted 3 years ago

“Horrible costumer service. I placed my order on 12/6 and it was supposed to be delivered on 12/18, but it never came. The order was 80% of my sons Christmas gifts. They don’t have a phone number to call, so the only way to reach anyone is through email. The email response seems automated. They didn’t answer my questions regarding where the order is. I feel like I’ve been ripped off and even worse, my son doesn’t have much for a Christmas. Topman is a scam!”

Posted 3 years ago

“Ordered in June 2020. Wrong item sent, returned the next day and it's now mid July still waiting for my refund that for some reason won't appear on my online account portal (used for order, returns, and exchanges). Return label was printed and the item was returned to it's distribution center as instructed, but the return status was not updated. After several emails w/ customer rep I received an email stating they won't accept the returns in their retail store which has nothing to with my situation as the item was returned to distribution via parcel AS INSTRUCTED by the company (email pic attached). I's crazy how a company this famous can be this disoriented and confused.”

Topman 1 star review on 20th July 2020

Posted 3 years ago

“Absolutely disgraceful. Worst ever Topman experience, and one which has resulted in me having no loyalty for them. I was a regular, loyal customer previously I placed an order at the end of May, it arrived fine. I then had to return some items. Again, fine. But, when it came to wearing an item I had kept, the quality of the jogger shorts was very poor and began to fray after the first use. So, I messaged Topman on Facebook and sent them an email on the 9th June. The quality issue was overlooked in the response I had from them, so I then had to send another email, and follow this up several times! I then had a response from a staff member named Robert telling me it was my fault for the jogger shorts fraying, and was wear and tear; after just one use of the jogger shorts chilling outside. I am disgusted, and this is dreadful customer service, and a ridiculous wait. Both very unresponsive on Facebook and to emails. Even now trying to resolve this feels like pulling my teeth out or watching paint drying in the rain. AVOID TOPMAN!”

Posted 3 years ago

“Ordered over a month ago and order was “dispatched” from warehouse on May 22nd. The call number for customer service is not on website as is the order tracker now. I have been reaching out To them via Twitter back and forth almost daily and getting generic responses all promising follow-up. Now they are saying they have contacted the courier twice and have not heard and have not heard back. Seems to be happening to lots of people on Twitter. Now they say their are fewer flights to the U. S. Due to covid which i agree but certainly at least one or two since May 22.. i live in major US city and see parcel planes landing daily. No now Father’s day gifts and Holiday outfits ruined and has to go out and purchase other items. I lnew something was up when i could not locate the brand at Nordstroms Great clothing line if you can get them. I am truing to warm people on Twitter daily.”

Topman 1 star review on 21st June 2020

Topman 1 star review on 21st June 2020

Posted 3 years ago

“I purchased 7 pants from Topman; My first purchase. I returned six because they were too tight and short. I only received a refund for two pants. I sent them the return slip and all requested details of the return shipment. Topman did not respond. I sent them several followup emails but no response and no refund. Please save yourself the stress and don't purchase from Topman. Very disappointing?”

Posted 3 years ago

“Ordered 2 pairs of jeans for a total of around $90 CAD. Paid the price that was asked including the delivery charge. Received several emails later from some company Aramex saying they seized my order and won't give it until i pay them $40 (duties). Tried to return them but Topman doesn't accept returns. This is a "legit" scam. Topman lures the consumers with good prices then makes you pay more. Topman should properly inform their international customers of how much they will actually pay. They know tho they'll loose a lot of customers. I guess they think scamming us is better. Amazing business model.”

Posted 4 years ago

“What a awful experience I have had with Topman this week, both in regards to the store (Durham Silver Street) and the 'customer care' service. Popped into the store on Thursday to buy a suit, shirt and tie. The store opened over half a hour late to start with which was not good. When trying the suit on they did not have my size in the pants and the gentleman serving me said they could order my size into the store. I mentioned I needed the suit for first thing Monday morning and he said it should arrive by then. It actually turned up on Friday, so went and picked them up Friday night. However when I got home and tryied them on the catch to fasten them was missing. So called the store on Saturday morning to discuss a exchange. I spoke to the manager who stated they would need to refund the faulty iteam and reorder the exchange, which is a bit inconvaniant to start with but I thought ok. I asked the manager if they could order the replacement iteam and and I would come do the refund / exchange when they arrived to save two more trips to the store (two extra parking charges, two extra petrol charges and two more time investments) in addation to the two already made. The manager stated it was company policy not to do this and they could only order the replacement iteam when refunding the faulty one, I am sure this would be the same as ordering stock for the shop. At this point I asked for Topmans complaint number and the managers name as thought it was riddiculas to ask the customer to make two more trips to replace a faulty iteam they provided, which can happen but they seemed to be no effort to help rectify the situation. Again could understand if this was one iteam I bought or was exchanging due to a fault on my part but I spent quite a bit on a few iteams and it was a mistake on the providers part. I then called Topman customer care to put a complaint in and after explaining the issues was repeatedly told it was store policy to not order replacement before refunding faulty item and it was the store managers discression if they wished to help any further. Tryied to explain in more detail but kept getting the repeated line its store policy and the agent was very arrogent. Asked to speak to supervisor and was told it would take up to a week for them to get back to me but I doubt any sense will come of it. In the end I have had to reorder the replacement iteam online and return the faulty one by post, so now will definatly not have these for Monday morning which is when I needed them for. If I ordered these iteams online I would have got free delivery and returns without the inconvineance of traveling to a store, though visiting a store would help keep them open but this is why more and more people are shopping online due to the terriable customer service experience. Use to love jumpers, shirts and shoes from Topman but will not be shopping here ever again after this experience.”

Posted 4 years ago

“Don’t waste your time buying from Topman. I returned an item I purchased October 20,2019. The item has been received by Topman and they won’t issue me a refund. It’s been over 2 months they don’t want to refund me and ignoring my email.”

Posted 4 years ago

“Awful customer service. Lowest of the low. Ordered items and picked up from store. Promptly return part of the order via the correct route. They have received my returns but refuse to refund me. Keep promising my money back but nothing. I also keep having to chase them up. Never ever dealt with such an incompetent company and is really putting me off ever buying anything for them. Maybe they Have resorted to ripping people off to pay for Sir Philip Greens shortcomings! I’ll hound them till I get my money back!”

Posted 4 years ago

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Topman is rated 3.2 based on 79 reviews