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Topman Reviews

3.2 Rating 79 Reviews

56 %

of reviewers recommend Topman

Company Reviews

3.2

Based on 79 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Topman:

Topman has earned its sartorial stripes with an unswerving, energetic approach to producing truly exciting high-street mens fashion. Driving trends forward whilst shifting the way men approach shopping, the brands attitude to creating brilliant, affordable and authoritative menswear is second to none.

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Phone:

0844 984 0265

Email:

feedback@topman.com

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Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Topman 1 star review on 28th August 2021

Topman 1 star review on 20th July 2020

Topman 1 star review on 21st June 2020

Topman 1 star review on 21st June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Friday 18 Oct I came home to find that my sons new TOPMAN coat had been delivered by YODEL, only problem was that they had left it in a safe place (NOT), they had put it in the green recycling bin, and ,yes thats right ,IT WAS RECYCLING DAY. I phoned Yodel straight away and quoted the number on the delivery card and a recorded message said "DELIVERY LEFT IN GREEN BIN" I then phoned Topman and explained my dilemma, they said they could give me a refund in 10 to 12 days and in the mean time I could buy another coat with 10% discount however we do not have another £50 to spend short term. So we will have to wait atleast 3-4 weeks to get his new coat. After listening to my moaning on for 10 minutes the girl on the other end said she would keep a personal eye on the situation and phone me back after 48 hours, she did not. I have phoned Topman again today and they said they have to wait for Yodel to "interview the driver". I suggested that they could phone yodel and quote the card number as I had done initially and listen to the recorded message as I had, confirming that the driver had indeed left it in the green bin. But Topman seemed to be wholey unwilling to actually help urgently and would not, could not send us the coat we had paid for. In conclusion instead of just thinking that YODEL are rubbish couriers, I have ended up being completely hacked of with TOPMANS customer services inability to deal with a unique problem in a unique way, needless to say I will avoid TOPMAN online in the future”

Posted 4 years ago

“They've declined considerably! So I got an email from them with a birthday discount, but it was on the wrong date. As a former IT guy, I knew that could definitely be a problem with other customers, so I emailed to point it out to them. I got an email back apologizing and saying that I'd get a 10% discount for my troubles. Then I tried to login to make a purchase the next day and couldn't login. When I emailed about that, it took well over 36 hours to get a response and the person asked what email address it was registered under; I replied, but still didn't get a response. Losing patience, I finally called them. After getting put on hold for some time, the customer service rep told me that my address had been deactivated from their system for over 6 months and that I'd need to use a *DIFFERENT* address (despite the fact that they had no problem sending promotional emails and even said they'd put a 10% discount on a future order on that email address). The guy said he'd give me another 10% discount on top of the other 10% and the 20% for my birthday for my troubles. When I asked how they'd know the new account is me (given the fact that I'd have to create a new email account), the guy hung up on me!!!! So then I emailed them about it and got a promise of another 10% saying they're sorry, but they shut down accounts for privacy and security purposes and they can't do anything to let me use my email again! I might add that the English of their customer service reps is very poor; it makes me suspect that they're in some place outside of Europe or the US. Oh, but the response was immediate when I pointed out that they promised 10 percent in addition to 10 percent in addition to their 20 percent birthday discount! They now claim that it's only 10 percent in addition to claiming that the birthday discount is only 15 percent and not the 20 percent noted in the email!”

Posted 4 years ago

“They've declined considerably! So I got an email from them with a birthday discount, but it was on the wrong date. As a former IT guy, I knew that could definitely be a problem with other customers, so I emailed to point it out to them. I got an email back apologizing and saying that I'd get a 10% discount for my troubles. Then I tried to login to make a purchase the next day and couldn't login. When I emailed about that, it took well over 36 hours to get a response and the person asked what email address it was registered under; I replied, but still didn't get a response. Losing patience, I finally called them. After getting put on hold for some time, the customer service rep told me that my address had been deactivated from their system for over 6 months and that I'd need to use a *DIFFERENT* address (despite the fact that they had no problem sending promotional emails and even said they'd put a 10% discount on a future order on that email address). The guy said he'd give me another 10% discount on top of the other 10% and the 20% for my birthday for my troubles. When I asked how they'd know the new account is me (given the fact that I'd have to create a new email account), the guy hung up on me!!!! So then I emailed them about it and got a promise of another 10% saying they're sorry, but they shut down accounts for privacy and security purposes and they can't do anything to let me use my email again! I might add that the English of their customer service reps is very poor; it makes me suspect that they're in some place outside of Europe or the US.”

Posted 4 years ago

“I have never thought a company deserved 1 Star more than this dump! Out of all my experience shopping retail, I have NEVER experienced such negligence, incompetence and INSANELY POOR customer service. This company is an absolute JOKE. The clothes are stylish but the quality is awful. I ordered a pair of Tan Tassel Loafers and they without exaggeration ripped the first time wearing them, 30 seconds later on the elevator leaving my apartment. *** Absolutely HORRIBLE customer service. I can not stress how bad they are for future consumers. I have ordered from here several times, as I thought they deserved a chance to redeem themselves, but nope - same HORRIBLE experience every single time. The 1 star review before mind said it best "If you like writing dozens of emails and waiting hours on the phone to get ahold of them and your online orders, this is the place to bring your business.": DO NOT SHOP HERE, ITS SIMPLY NOT WORTH IT !!!!!!!!”

Posted 4 years ago

“wrong description concerning materials, ... ordered a 100 percent cotton shirt, got a 100 percent polyester one. I can't wear that stuff. also not in my interest to put plastic on my body. I can give it back, can't get the shipping costs though. great. If i can't trust the description, then the online shop is absolutely worthless. sorry.”

Posted 4 years ago

“Its a really good clothing retail but delivery via online is a let down. Every thing you buy gets delayed, seriously horrible and its an issue that they need to address. There's a reason why people select the option next-day delivery god.”

Posted 5 years ago

“Nasty menager poor customer service rude workers, they sell dirty jeans and saying i havent washed them, dirty”

Posted 5 years ago

“Buy whatever they have in store, but don't ever order online or from the store. I ordered a pair of shoes last Friday, and the staff promised me that they would be delivered on Saturday. Dead silence after that. I visited the store again on Monday and was told that there's a "system error" causing a delay. As a result, I won't get my stuff until Thursday (and possibly later), and no one will take responsibility or do anything about it because it's a "system error." I can't even cancel or change the order. I'm visiting the UK from the US, and I don't have much time to waste. Again, I like their designs, but the customer service is so useless and not willing to help.”

Posted 5 years ago

“The service is terrible. They do not have a toll free number for customer service for the United States. So if you have a complaint or question, you must pay for a long distance call or email. They do not respond to emails in a timely fashion. I ordered a suit from them recently. I noticed after a week that it hadn't even shipped. I emailed them to complain and they responded saying it would ship soon. The next day I got an email saying that they have shipped only half the suit and will not be shipping the rest of it because it is out of stock. So now I have half a suit on its way to my home that I will have to return. Total waste of time and money.”

Posted 5 years ago

“Poor product quality, I have spent £75 for the new shoes, aparently the same shoes broke within less than a year. When tried reporting and asking for an exchange, Topman refused to help. I've since then made at least 10-15 different complaints/sent emails to Topman and the problem is not resolved. I am waiting for 3-4 months for them to give me some clarity and resolve. Potential customers, BE AWARE, Topman will probbay refuse to refund you or exchange faulty products, this happened to me, you better go and shop elsewhere. Topman and their owner are dodgy and I'l never agan walk in their store. DODGY, UNRELIABLE AND UNPROFESSIONAL BUSINESS.”

Posted 5 years ago

“Terrible Experience with online Store. Not a reasonable company to deal with. Incapable of admitting to their shortcomings and mistakes, or rectifying them in any way. Clothing was not the quality I expected either. Never again.”

Posted 5 years ago

“Had to give one star as couldn’t give no stars, absolutely apalling customer service and click and collect service, so I placed an online order on 19th May 2018 website states store collection 3 to 7 days which was ok, Topman took payment same day, day after sent me an email saying order had been dispatched and I could collect around 24th May 2018 then nothing so I rang customers service to see if I could get estimated delivery date, customer service advisor not only clueless but rude as well, summary of phone call was oh and being on hold for 40 minutes my order had been dispatched ( well I knew that!!) aparrently my order would be on next delivery if not would be on next one and guess if it wasn’t then it would on next 🤬I asked what day of week delivery were sent out they had no clue. I was then starting to lose the will to live, so I hung up so now is the 25th June and I am still waiting, tried to ring customer services again today and try and get a refund after being on hold for almost 30 minutes I was cut off........ so my only advice would be DO NOT BUY ONLINE FROM TOPMAN. For a leading high street store extremely poor delivery service and even poorer customer service 🤬😡”

Posted 5 years ago

“Tried to order 3 different items, wouldn't let me select express delivery at checkout so I called up and they said all 3 items were out-of-stock and were set to be discontinued, despite having sizes available on the site. No intentions of shopping online there again.”

Posted 6 years ago

“The unique code that they send me for express delivery doesnt work at all. Scam.”

Posted 6 years ago

“Goods don't arrive no communication, non-existent customer service”

Posted 6 years ago

“Getting through customer service on the phone is almost impossible!”

Posted 6 years ago

“Online order - they refused to rectify the situation and took no accountability. Ordered a pair of suede shoes that deteriorated rapidly (looked like they had been put through a blender after 2 weeks of office wear). I understand some products are just poorly created but the fact that the company refused to do anything about this was unbelievable. Stay away from Topman if you're purchasing anything that you may end up wanting to return for any reason.”

Posted 7 years ago

“Online order review. What a nightmare. I ordered online a three piece suit for a fancy Christmas meal. Really excited about the item. It took a whole WEEK to be informed that only part of my order can be collected (next do this in 24hrs normally) ...unfortunately the item missing was the waistcoat. They took the liberty of debiting my account. Before checking this was okay. I mean who on earth orders a three piece suit not wanting part of it?? I rang up to enquire when the waistcoat will be available. I had to ring them to find out it won't be. So I asked for refund and it will take UP TO 28 days!!!! (Usually it's 14, but you know it's Christmas isn't it.) Most companies up their game for Christmas, but apparently it's the opposite with Topshop/Topman. I am going to tell everyone I know about this and I will never shop here again. Absolutely appalling, Topshop/Topman are leagues behind the competition. So now I don't have enough money to buy a replacement and don't have a suit for the meal. Merry Christmas from Topshop/Topman.”

Posted 8 years ago

“very bad service and staff was not helpful at all waited about half an hour to be asked if i need help which i think isnt good enough”

Posted 9 years ago

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Topman is rated 3.2 based on 79 reviews