Topman Reviews

3.2 Rating 79 Reviews
56 %
of reviewers recommend Topman
3.2
Based on 79 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Read Topman Reviews

About Topman:

Topman has earned its sartorial stripes with an unswerving, energetic approach to producing truly exciting high-street mens fashion. Driving trends forward whilst shifting the way men approach shopping, the brands attitude to creating brilliant, affordable and authoritative menswear is second to none.

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Phone:

0844 984 0265

Email:

feedback@topman.com

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Topman 1 star review on 28th August 2021
Haifa
Topman 1 star review on 28th August 2021
Haifa
Topman 1 star review on 28th August 2021
Haifa
Topman 1 star review on 28th August 2021
Haifa
Topman 1 star review on 20th July 2020
Anonymous
Topman 1 star review on 21st June 2020
Mark
Topman 1 star review on 21st June 2020
Mark
Anonymous
Anonymous  // 01/01/2019
Poor product quality, I have spent £75 for the new shoes, aparently the same shoes broke within less than a year. When tried reporting and asking for an exchange, Topman refused to help. I've since then made at least 10-15 different complaints/sent emails to Topman and the problem is not resolved. I am waiting for 3-4 months for them to give me some clarity and resolve. Potential customers, BE AWARE, Topman will probbay refuse to refund you or exchange faulty products, this happened to me, you better go and shop elsewhere. Topman and their owner are dodgy and I'l never agan walk in their store. DODGY, UNRELIABLE AND UNPROFESSIONAL BUSINESS.
Helpful Report
Posted 5 years ago
Terrible Experience with online Store. Not a reasonable company to deal with. Incapable of admitting to their shortcomings and mistakes, or rectifying them in any way. Clothing was not the quality I expected either. Never again.
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Posted 5 years ago
Had to give one star as couldn’t give no stars, absolutely apalling customer service and click and collect service, so I placed an online order on 19th May 2018 website states store collection 3 to 7 days which was ok, Topman took payment same day, day after sent me an email saying order had been dispatched and I could collect around 24th May 2018 then nothing so I rang customers service to see if I could get estimated delivery date, customer service advisor not only clueless but rude as well, summary of phone call was oh and being on hold for 40 minutes my order had been dispatched ( well I knew that!!) aparrently my order would be on next delivery if not would be on next one and guess if it wasn’t then it would on next 🤬I asked what day of week delivery were sent out they had no clue. I was then starting to lose the will to live, so I hung up so now is the 25th June and I am still waiting, tried to ring customer services again today and try and get a refund after being on hold for almost 30 minutes I was cut off........ so my only advice would be DO NOT BUY ONLINE FROM TOPMAN. For a leading high street store extremely poor delivery service and even poorer customer service 🤬😡
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Posted 5 years ago
Tried to order 3 different items, wouldn't let me select express delivery at checkout so I called up and they said all 3 items were out-of-stock and were set to be discontinued, despite having sizes available on the site. No intentions of shopping online there again.
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Posted 6 years ago
The unique code that they send me for express delivery doesnt work at all. Scam.
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Posted 6 years ago
Goods don't arrive no communication, non-existent customer service
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Posted 6 years ago
Getting through customer service on the phone is almost impossible!
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Posted 6 years ago
Online order - they refused to rectify the situation and took no accountability. Ordered a pair of suede shoes that deteriorated rapidly (looked like they had been put through a blender after 2 weeks of office wear). I understand some products are just poorly created but the fact that the company refused to do anything about this was unbelievable. Stay away from Topman if you're purchasing anything that you may end up wanting to return for any reason.
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Posted 8 years ago
Online order review. What a nightmare. I ordered online a three piece suit for a fancy Christmas meal. Really excited about the item. It took a whole WEEK to be informed that only part of my order can be collected (next do this in 24hrs normally) ...unfortunately the item missing was the waistcoat. They took the liberty of debiting my account. Before checking this was okay. I mean who on earth orders a three piece suit not wanting part of it?? I rang up to enquire when the waistcoat will be available. I had to ring them to find out it won't be. So I asked for refund and it will take UP TO 28 days!!!! (Usually it's 14, but you know it's Christmas isn't it.) Most companies up their game for Christmas, but apparently it's the opposite with Topshop/Topman. I am going to tell everyone I know about this and I will never shop here again. Absolutely appalling, Topshop/Topman are leagues behind the competition. So now I don't have enough money to buy a replacement and don't have a suit for the meal. Merry Christmas from Topshop/Topman.
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Posted 8 years ago
very bad service and staff was not helpful at all waited about half an hour to be asked if i need help which i think isnt good enough
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Posted 9 years ago
Topman is rated 3.2 based on 79 reviews