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Topps Tiles Reviews

3.4 Rating 52 Reviews

60 %

of reviewers recommend Topps Tiles

Company Reviews

3.4

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Live Chat

Read Topps Tiles Reviews

About Topps Tiles:

Topps Tiles are the UK’s Biggest Tile and Wood Flooring Specialists with 300+ Stores Nationwide. You can order Sample Tiles available to order online. They have a huge range of tiles including all the latest designs, from the beauty of natural stone to the contemporary feel of Glass.

Visit Website

Phone:

0800 783 6262

Location:

Thorpe Way Grove Park
Leicester
LE19 1SU

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Topps Tiles 5 star review on 2nd September 2023

Topps Tiles 5 star review on 2nd September 2023

Topps Tiles 5 star review on 2nd September 2023

Topps Tiles 5 star review on 2nd September 2023

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They’ve lost the plot over Covid. You can’t go in to buy, have to get sent some ridiculous link to pay which takes 20minutes. In store staff can’t help nor can telephone staff. Even though the product is sitting on the shelf I have to go through a ridiculous process to buy it So frustrating”

Posted 3 years ago

“I can't describe how bad is this service, including customer service responses, store service, quality of their materials and the prices. WARNING: be really careful what you order, because there isn't refund at all. I ordered stuff for thousands of pounds and most of the materials were with really low quality, but I saw that when we started placing them. Also half of the items were delivered wrapped in kitchen foil (maybe second hand stuff). When I ask to be refunded for some of the products, they didn't even bother to reply to all my complains and I had to chaise them months. Finally somebody replied with some silly explanation about refusing my refund request. I will NEVER order from this company again”

Posted 3 years ago

“absolutely poor service never gonna order again”

Posted 4 years ago

“Topps tiles have really left the construction industry in the lurch . As soon as the lockdown occurred they simply shut up shop whereas Homebase stayed open, B and Q, wickes, screwfix all set up click and collect etc I think Topps have really let down the construction industry over this.”

Posted 4 years ago

“apparently Topp Tiles no longer stock a range of tiles in the 22cm x 15cm size Why Not!!! I am not prepared to re tile my whole bathroom for the sake of requiring 50+ tiles to match up with my exiting tiles searched web site told the size required no longer stocked”

Posted 4 years ago

“AVOID AT ALL COST! TOPPS TILES IN REGENT ROAD SALFORD - SOLD "IMPERFECT TILES" AT FULL PRICE! TOPPS TILES- THEY DON'T QUALITY CHECK THEIR PRODUCTS!!”

Posted 4 years ago

“We cannot praise the staff at the Lowerstoft branch enough. They are always helpful, knowledgeable and friendly. We have used them several times this year and we would not go anywhere else to buy tiles now. Today we went in to get cement and grout to use for the tiles we had bought earlier , we were unsure of what was best to use and Graham not only choose the perfect grout colour to go with our Victorian tiles but explained the best cement and amount and then carried it to the car even though we were more than happy to take it to the car ourselves( the staff always take everything to the car for you which is a nice touch )he went the extra mile to make sure everything was perfect. The prices are good too. We cannot praise the store enough.”

Posted 4 years ago

“Poor quality customer service, I was looking for around 25 sq mtr floor tiles, adhesive, grout & door threshholds (so Im talking about £1000+ sales here) but the sales people were only interested in unpacking their days delivery and couldnt be bothered to help out with my queries " they are all on display" was all I got in response to their confusing pricing display. I walked out and bought my tiles from a competitor.”

Posted 4 years ago

“Warning: Topps tiles import from overseas and often arrive with significant delays. Furthermore, there is also no guarantee when they arrive that they will be reserved as the 360+ stores nationwide only attempt to place their individual orders (rather than pre-allocating these) when they arrive in the country. Our tiles were scheduled to arrive 5 weeks late then further delayed. 30% of tiles arrived broken and then after saying they would pick them up, I personally had to return all the faulty packs of tiles as they weren’t picked up despite requesting this and wouldn’t offer a refund unless they were returned. Use a different retailer. We used the tile shed and they were shipped from Italy, 8 days they arrived with free delivery. Be very careful even if they say their products are in stock as this is inaccurate and fictitious!”

Posted 4 years ago

“Spent £800 at Topps tiles in Torquay store, was told any surplus items could be returned. Returned 1 item for refund, what a change in attitude, met with an angry member of staff who was the rudest shop assistant I have ever come across, he followed us out of the store and was glaring at us trying to intmidate us, the manager was standing there and witnessed it and thought it was ok for a member of his staff to intimidate a customer. Customer services have still not made contact after 2 days, they obviously condone this kind of behaviour by one of their employees.”

Posted 4 years ago

“Gateshead Store Team Valley - excellent service and good value for money”

Posted 4 years ago

“Very poor customer service, recently spent nearly £2000 with them for tiles in two bathrooms that were the same tile but in a different colour. I was over on one colour by 2 packs and under on the other by 5. They would not take back the surplus tiles and exchange for the other colour as over 60 days since purchase. Despite the fact that the tiles are still an in stock item and I still needed to purchase additional packs”

Posted 4 years ago

“Very poor customer service, recently spent nearly £2000 with them for tiles in two bathrooms that were the same tile but in a different colour. I was over on one colour by w packs and under on the other by 5. They would not take back the surplus tiles and exchange for the other colour as over 60 days”

Posted 4 years ago

“Sales service good but when we wanted to return about 150 tiles we were told that they refund only unopened boxes. The tiles were a mixture of three colours and had been bought in lots collected from different stores, so not all were in full boxes to begin with. The sales staff assured me I could return unused tiles and so did the receipt. In reality they refused a refund me £100.”

Posted 4 years ago

“Great service over recent weeks from the Pontefract branch. James the manager was really helpful, nothing was too much trouble. Many thanks for excellent customer service”

Posted 4 years ago

“Great service over the past few weeks from the Pontefract branch. James the manager was very helpful nothing was too much trouble. Nice to have good customer service these days it was appreciated. Thank you”

Posted 4 years ago

“I can’t praise the staff enough at Penzance Chy-An-Mor Longrock Cornwall.We chose some lovely tiles for our bathroom and Perrin very kindly worked out how many we would need.After some time we went back into order them,he served us again and placed our order in a very professional manner he knew exactly how long they would take to arrive at the store,and true to his word they came on the day he said they would.After checking them there was a few that had some damage which we took back for replacement,at this point I was served by Alex the Manager who was very apologetic as the boxes they had arrived in was very poor.perhaps the distribution centre could improve on this as there must be a lot of waste this way.My thanks go to Alex and Perran you really know how to run your store,Well done.”

Posted 5 years ago

“Leicester Meridian store is good but staff need to cheer up.”

Posted 5 years ago

“Highgate store has excellent customer care and great range of tiles. Prices also good - especially offers.”

Posted 5 years ago

“Perfect service”

Posted 5 years ago

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Topps Tiles is rated 3.4 based on 52 reviews