Towbar2u Reviews

Name: Towbar2u
Address: Unit 9Hamlet HouseMcMullen Road, Darlington
Rating: 4.56

4.6 Rating 102 Reviews

90 %

of reviewers recommend Towbar2u

Company Reviews

Questions

Metrics

4.6

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 998 1969

Email:

info@towbar2u.com

Location:

Unit 9Hamlet HouseMcMullen Road
Darlington
DL1 1XY

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Towbar2u 5 star review on 21st November 2017

Mel WD3

Towbar2u 5 star review on 24th October 2017

John J

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a tow bar fitted at very short notice, after being let down by another company, top quality service, top parts used. Towed the caravan last week for first time. Perfect. They know what they are doing. Thanks!!”

Helpful Report

Posted 5 years ago

“Horrific workmanship. Towbar loose and no left indicator, rang to complain numerous time no answer... AVOID”

Helpful Report

Posted 6 years ago

We are sorry to hear that you have had a bad experience, as our customers are our number one priority. We have checked our database but unfortunately, there is no record of a Sheryl Bass on our system. Please feel free to contact us and we will be more than happy to discuss this matter further.

Posted 6 years ago

“I received a phone call 20 mins before they were due to fit my towbar saying they didn't have it!!! Furious is an understatement, I'd taken half day off work and due to no tow bar I had to cancel my weeks caravan holiday at a financial loss to me. I asked for compensation, they refused. I did received my deposit back. A very unprofessional company..... AVOID”

Helpful Report

Posted 6 years ago

“deeply unhappy that my car has been scratched and their attitude was so aggressive and unhelpful. The one saving grace was Adam but that was soon cancelled out - I was promised a return visit by a different fitter but then was told that no one was nearby and the one who caused the damage would return to look at the boot closure which was forced by him and then wouldn't work! Their answer just drive it (even if not safe to do so) and it will reset itself....... hmmm and ps THEY ARE NOT A LOCAL COMPANY IN HEMEL !!!”

Helpful Report

Posted 6 years ago

“Just had all the electrics and new towbar fitted by Towbars2U to my ford ranger, nothing but the highest praise. John the fitter local to Durham arrived before the expected time and set away. Two hours later all done and even sorted an issue with a cracked light cluster for me at the same time. Top service and would without doubt recommend to family and friends. Thank You 👍”

Helpful Report

Posted 5 years ago

“Good evening, I'm writing on behalf of my Dad who had a tow bar delivered and fitted today in Alnwick. He's over the moon with his purchase and would like to thank the company and delivery driver for a job well done. Highly recommended.”

Helpful Report

Posted 5 years ago

“Excellent service by Towbar2U Jason my local fitter. Removable Swan neck Tow bar fitted to my Audi A4 Avant as arranged & in less than 2.5 hours. Very nice piece of equipment plus a training course on how to fit and remove it. Very good job done and half the price quoted by Audi. Highly recommend this company.”

Helpful Report

Posted 6 years ago

“Called towbars2u on Monday next available date was Friday towbar fitter Jason give me a call back on Wednesday to say I can come on Thursday parts have come in early I agreed Jason came around about 10:30 /11 O'clock was done by 1230 /13:00 he fitted the towbar with an outstanding job I would highly recommend this company and Jason the towbar fitter”

Helpful Report

Posted 6 years ago

“towbars2you gave a great quote turned up on time within 1 week of ordering. tow bar was fitted by their engineer jason first class job. will recommend towbars2you to anyone thanks steve miller 13/09/17”

Helpful Report

Posted 6 years ago

“After having a tow bar fitted l had an electrical problem ( rear windscreen wipers kept try to sweep). On each occasion when l phoned l was told the fitter would contact me, he did not. l decided to cut my losses and have a professional auto electrician check out the fault. l will not repeat what he said when he saw how it had been wired up. He rewired the electrics and cured the fault. this cost £90. So l wont be recommending this company to anyone l know.”

Helpful Report

Posted 6 years ago

We are sorry to hear that you had a bad experience with Towbar2U. Unfortunately, we have no record of you contacting our company. If David could contact our manager, we will be happy to discuss this matter further.

Posted 6 years ago

“Fortunately I did not get any further than your telephone operator, in Darlington. Dreadfully abrupt and came across rude and aggressive. Raised her voice just asking me what make of towbar I had. I was Not impressed and I am glad that she called me rude and rang off. Avoid this company. If they treat customers like this on a telephone, then my goodness what service do they provide.”

Helpful Report

Posted 4 years ago

We are saddened that someone has the need to post a poor review on our business website. One of our sales girls remembers this call well and when it occurred. This ‘ Gentleman’ telephoned to enquire how much we would charge to fit his own towbar before she could assist him further, she asked what make of towbar he had, he proceeded to read off along list of meaningless serial numbers which did not assist her with this enquiry. Our salesperson had to interrupt him to ask him again, what make of towbar he had. His reaction to this interruption was loud and sharp. As he couldn’t provide her with the information she required and she was unable to help him with this enquiry. He then accused her of “being rude” We are not perfect, we are always civil to our customers and conduct ourselves with courtesy, unfortunately, we cannot say the same for some of our callers however we are sorry that we upset this ‘Gentleman’.

Posted 4 years ago

Towbar2u is rated 4.6 based on 102 reviews