Towbar2u Reviews

Name: Towbar2u
Address: Unit 9Hamlet HouseMcMullen Road, Darlington
Rating: 4.56

4.6 Rating 102 Reviews

90 %

of reviewers recommend Towbar2u

Company Reviews

Questions

Metrics

4.6

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 998 1969

Email:

info@towbar2u.com

Location:

Unit 9Hamlet HouseMcMullen Road
Darlington
DL1 1XY

Write Your review

Tell us how Towbar2u made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Towbar2u 5 star review on 21st November 2017

Mel WD3

Towbar2u 5 star review on 24th October 2017

John J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“prices from space .... £ 690 plus vat .... tragedy”

Helpful Report

Posted 3 years ago

“Fortunately I did not get any further than your telephone operator, in Darlington. Dreadfully abrupt and came across rude and aggressive. Raised her voice just asking me what make of towbar I had. I was Not impressed and I am glad that she called me rude and rang off. Avoid this company. If they treat customers like this on a telephone, then my goodness what service do they provide.”

Helpful Report

Posted 4 years ago

We are saddened that someone has the need to post a poor review on our business website. One of our sales girls remembers this call well and when it occurred. This ‘ Gentleman’ telephoned to enquire how much we would charge to fit his own towbar before she could assist him further, she asked what make of towbar he had, he proceeded to read off along list of meaningless serial numbers which did not assist her with this enquiry. Our salesperson had to interrupt him to ask him again, what make of towbar he had. His reaction to this interruption was loud and sharp. As he couldn’t provide her with the information she required and she was unable to help him with this enquiry. He then accused her of “being rude” We are not perfect, we are always civil to our customers and conduct ourselves with courtesy, unfortunately, we cannot say the same for some of our callers however we are sorry that we upset this ‘Gentleman’.

Posted 4 years ago

“Just rang Towbars2u and have been told that they don't cover my area, i am 12 miles from the Nottingham branch.”

Helpful Report

Posted 4 years ago

“Towbar2u cancelled fitting twice, the second time on the day of the supposed fitting. Company claimed shortage of Witter towbars the first time and incorrect towbar sent the second time. Poor service. I was able to get Witter towbar fitted within 4 days using another company. Could not recommend this company.”

Helpful Report

Posted 5 years ago

We are sorry to hear that you have had a bad experience with us, as customer service is very important to us. Unfortunately, we had to cancel your fittings due to being let down by our suppliers, as the Witter towbar you required for your vehicle was unavailable due to high demand, which meant it affected delivery times. Our team kept you up to date with any delays and offered you an alternative towbar which you didn't want.

Posted 5 years ago

“Horrific workmanship. Towbar loose and no left indicator, rang to complain numerous time no answer... AVOID”

Helpful Report

Posted 6 years ago

We are sorry to hear that you have had a bad experience, as our customers are our number one priority. We have checked our database but unfortunately, there is no record of a Sheryl Bass on our system. Please feel free to contact us and we will be more than happy to discuss this matter further.

Posted 6 years ago

“Towbar fitter called Jason came to fit my towbar on Monday 13th November 2017; he suggested that I sell my car as he couldn’t undo the nuts. Just had a professional towbar company come to do it and have found out that Jason rounded off the nuts, which made it difficult to undo them. Not very pleased. Wouldn’t use them again.”

Helpful Report

Posted 6 years ago

We are sorry to hear that you are not satisfied with the service you received from Towbar2U. We take pride in our work and customer service. Having looked at our records; when our fitter inspected the vehicle in question it was found that we would not be able to safely and securely fit the towbar due to the amount of rust on the vehicle. Our fitter therefore could not carry out the job and you were advised acordingly. If you wish to discuss this matter futher please feel free to contact us.

Posted 6 years ago

“I received a phone call 20 mins before they were due to fit my towbar saying they didn't have it!!! Furious is an understatement, I'd taken half day off work and due to no tow bar I had to cancel my weeks caravan holiday at a financial loss to me. I asked for compensation, they refused. I did received my deposit back. A very unprofessional company..... AVOID”

Helpful Report

Posted 6 years ago

“Called for a quote. Lady on the phone completely not intrested. Suffered to have to speak to me. Will never consider their services again. Unhelpful and rude (Braintree branch)”

Helpful Report

Posted 6 years ago

We are sorry to hear that you had a bad experience with Towbar2U. Unfortunately, we have no record you calling us at our Braintree branch. If Joanna could contact our manager, we will be happy to discuss her comments further.

Posted 6 years ago

“After having a tow bar fitted l had an electrical problem ( rear windscreen wipers kept try to sweep). On each occasion when l phoned l was told the fitter would contact me, he did not. l decided to cut my losses and have a professional auto electrician check out the fault. l will not repeat what he said when he saw how it had been wired up. He rewired the electrics and cured the fault. this cost £90. So l wont be recommending this company to anyone l know.”

Helpful Report

Posted 6 years ago

We are sorry to hear that you had a bad experience with Towbar2U. Unfortunately, we have no record of you contacting our company. If David could contact our manager, we will be happy to discuss this matter further.

Posted 6 years ago

“deeply unhappy that my car has been scratched and their attitude was so aggressive and unhelpful. The one saving grace was Adam but that was soon cancelled out - I was promised a return visit by a different fitter but then was told that no one was nearby and the one who caused the damage would return to look at the boot closure which was forced by him and then wouldn't work! Their answer just drive it (even if not safe to do so) and it will reset itself....... hmmm and ps THEY ARE NOT A LOCAL COMPANY IN HEMEL !!!”

Helpful Report

Posted 6 years ago

Towbar2u is rated 4.6 based on 102 reviews