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Toys R Us Reviews

1.7 Rating 54 Reviews

19 %

of reviewers recommend Toys R Us

Company Reviews

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Phone:

0845 367 7878

Location:

Toys R Us, FREEPOST NAT 3362
Gateshead
NE10 8BR

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the new toys r us at metrotown and was helped by the manager Ethan who was one of the most helpful, patient and nice person I have dealt with in customer service in a very long time. He was insanely knowledgeable of the particular item I was asking about and at the time knew nothing about. I walked out understanding the product and 100% satisfied with my purchases.”

Posted 4 months ago

“Ordered and received my parcel. Came very quickly. Came with Royal Mail 3 days after ordering and everything was in the box.”

Posted 1 year ago

“I can’t wait to see them back My favourite store”

Posted 2 years ago

“We visited the Stockport store yesterday and purchased a Silver Cross Pioneer travel system for our daughter and son in law's first baby...not due to arrive until January, so we chose to use the scheme which would enable us to leave the items in store until needed. It's a great deal with the car seat free. We had done a lot of research but had missed another great deal elsewhere which offered not only the car seat but the pushchair liner and nappy changing bag to match too. I rang the store the next morning to see if they could do anything about this. They were brilliant and Danielle from their baby department who had served us the day before, sorted it and price matched...great customer service Danielle... Happy new mum and dad to be and happy Grandparents!”

Posted 6 years ago

“The service my son and I recieved from Callum in the Carlisle store was superb he was extremely helpful and went out of his way to help my son with his purchase price matching and giving great advice.”

Posted 6 years ago

“Fed Ex lost my shipment which contained my 8 year old sons Christmas gifts from toys r us. I was so sad my son wouldn't have any gifts. The customer service person I spoke to at fed ex was very rude, when I asked how I would be compensated for what was lost he said take it up with toys r us. I went in to toys r us and the amazing store manager gave me all the gifts that fed ex lost and said he would take care of dealing with them. Amazing store and amazing store manager.”

Posted 7 years ago

“The young boy jack was so helpful got me what I needed took to check out and even to my car for me perfect.”

Posted 7 years ago

“I bought a trampoline for my 2 & 5 year old granddaughters last week. Despite attempts by 4 adults we could not get it assembled correctly. The next day my husband and I took it back to the Chatham store. There then ensued an hour and a half of attempts by Manager Tania Carver and Ann Rennie (supervisor) followed by Julia Thomason (manager) and Lee Delaney (supervisor) to assemble it.....give them credit they came close!!!! At all times they were hard working and concerned to achieve customer satisfaction. They must have been exhausted after their efforts as pulling the tension on the elastic was VERY hard. In the end we came home with a little tikes trampoline...which is now much enjoyed by the two girls! I want you to know that this is again much appreciated service!!!”

Posted 8 years ago

“Toys R Us always has a buy 1 get 1 half off sale during the holidays so I like to take advantage of that when buying for all my nieces. They also had the one thing my son wanted for Christmas so I ordered everything online and I know that if I missed anything I have until the 21st to get an order in. Happy days!”

Posted 11 years ago

“This was my first time purchasing from toys r us I received my parcel about a week overall I was pleased the only negative is customer service response its a little slow , I went on line to read others concerns it didn’t look great at all . I was a little worry I wouldn’t get it . But thank you for proving you shouldn’t read to many reviews have a merry Christmas thank you again”

Posted 1 year ago

“Worst experience ever never loose you time , your money and respect . An oculus of 1500 dhs was bought last year and before the warranty finished I informed them that the oculus has a glitch , they dragged me till after warranty ( literally I have been contacting them for 5 months ) and manager( Khalil) promised to help but no as his employees didn’t do anything and didn’t care about me putting a review although he was informed! What a bad after sales customer service , and reputation ! I hope this will go to the higher management at least !”

Posted 5 months ago

“Ordered a drone, it arrived as promised but was faulty. Return label received quickly, item returned on the 11th March, it is now the 23rd May and still waiting for my refund. Messages from customer services keep blaming their finance team for the delay. It's now been escalated for a 10th time apparently.”

Posted 11 months ago

“Poor refund , exchange and credit policy. Essentially they do not offer any refunds or exchanges or even credits. They will only refund in the event the product is faulty so make sure you buy exactly what you need in the correct size or make. Terrible customer service and understanding.”

Posted 11 months ago

“IAM A TOYSRUS NFT WHALE, 1 DAY BEFORE STAKING AFTER HOLDING THESE EXPENSIVE NFTS FOR 3 OR 4 MONTHS I GOT BANNED TODAY! ELIHANDRO IS IGNORING ME 2! HOW IS THIS NOT THE MOST TERIBLE NFT PROJECT INCLUDING RUGS IN THE WHOLE WORLD! PLEASE HELP!”

Posted 1 year ago

“It has been 2 months since I send back a faulty item. I am still waiting for a refund. Each time I contacted them I am told I will get my refund. I will not ever buy from these again and will tell all my friends not to either Totally unacceptable waiting time for a refund”

Posted 1 year ago

“Do not use - took my money for an item they knew they did not have in stock. Did not notify me that the item had not been dispatched. Did not contact me about my order until I emailed them 2 weeks later. Told me my refund would take 2 weeks. Messaged after a further 4 weeks, still no money and a generic response about it being with the accounting department. Terrible business and terrible customer service. Do not waste your money.”

Posted 1 year ago

“Ordered a Xmas gift on 21st December and paid for express delivery which states 1-2 working days on their website. The gift should’ve arrived before Christmas. Nothing was received so on 28th December I requested they cancel my order and issue a full refund. Conveniently the order was then dispatched and I was told I’d need to return the item once it was received. The returns process is antiquated - you have to email them to request a returns label which takes a few days for them to reply and send it to you. On 4th January I returned the item and tracking confirms that Toys R Us received the goods back on 6th January. After 11 days I didn’t hear anything from them about a refund (most companies just process it without having to be asked) so on 17th January I chased and was advised I’d have to wait another 7-14 WORKING DAYS to get my money back. Of course, 14 working days has now passed and no refund has been received. I wouldn’t recommend anyone buys from Toys R Us. You won’t receive the goods on time and getting your money back is impossible.”

Posted 1 year ago

“Purchased a Pokemon box and I never even got to see it come I'm very unhappy and it's stating it's still to deliver it's been so long I purchased it before Christmas and what now I'm demanding a repayment”

Posted 1 year ago

“Ordered Lego with next day delivery payment was taken immediately and the order processed. Over a week later it had still not arrived. No response from customer services giving them the final day for it to arrive before we went away for Christmas. I then saw the reviews online and thought I had been scammed. I contacted them to cancel the order on the day we left for holiday knowing that it hadnt even been posted. Customer Services eventually responded saying I couldn't cancel and gave me a tracking number that didn't exist suggesting they hadn't posted it. They did post the package however it was very late and was posted when we were away so it was left on the doorstep. I'd avoid using the company again, they don't do next day delivery, they obviously lie about shipping the item and the customer service is slow and unhelpful. I feel they could have cancelled the order but chose not to and then deliberately sent it knowing it was too late, the order was cancelled and I would be away. It even took them 2 weeks to respond to the refund request on PayPal. This company are using the ToysRUs branding that we knew and trusted but whoever is operating it now clearly has very poor standards and it isn't the same. We did get our goods but it was very late arriving and a stressful experience. Best to avoid unless you are not too fussed when your items will arrive.”

Posted 1 year ago

“Just a friendly reminder that there return policy is ‘unopened, within 30 days, with original receipt, the blood of your maternal grandmother and the sole of your first born child’ we’re sorry for any inconvenience and we look forward to stealing your money again in the future.”

Posted 1 year ago

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Toys R Us is rated 1.7 based on 54 reviews