“I place an order on the 31/01/2023 for a Sony camera it was out for delivery after 3 weeks of purchase yet that was not the worst part!! the courier UPS has lost the parcel and I was told by cs einfinity to field a lost case with UPS that’s what I have done , the investigation with UPS took over a week and on the UPS tracking status regarding to the lost case it showing the claim has been issued to the sender please contact the sender , so that’s what I did for over a week but the only reply I get from e infinity is “Hi Please note that the case may need to take 6-12 weeks to investigate.We will let you know when we have an update. " it’s nothing but disaster I’ll keep updating my review until I get my refund. To any one that’s out there that’s looking to shopping here best advice go in to your local hardware stores save your self some hassle.”
“Ordered from these guys 3 times (sony RX100Va, Sony A7IV and Temron lens (35 to 150). No issues with any of my orders so far (touch wood) and have saved a good amount of money compared to what the products I bought cost in other shops.”
“Excellent, as always!
Ordered on Monday the 19th December, delivered delivered on Thursday the 29th (6 working days!).
I’ve placed numerous orders with these guys over the years and there’s never been an issue. Give them a little time to issue the initial tracking number, and a little extra for pickup, this process is always 90% of the timeframe.
I don’t think they hold stock in the UK, but they 100% ship the camera from their UK warehouse via a next day service. It’s probable that that when you order they ship expedited from HK to the UK, then forward it on. I’m more than happy with this, it’s such an efficient setup.
In my 15 years of shooting Canon, I’ve never had a need for warranty. Although E-infinity provide warranty, I’m very sure it’ll never be needed. Sony boys, you guys should get that local UK warranty 😄”
“Ordered an SD Card and got a tracking number for Royalmail, 7 days later still saying "Sender despatching item"
Found out they are based in Hong Kong and NOT the UK............”
“Don't expect good customer service!
My lens had an issue within the 1 year warranty period. I sent it over (UK to UK address), and they have received the lens 16 weeks ago. Long story short, It's still not done.
Initially, the offered to cover the cost for a local repair, which I could not find, and thus sent the lens in (on my cost).
After having the lens for 3 months, and only after I asked several times about the status, they asked me to pay for the repair (65£), which I refused.
They then accepted to repair it anyway and to update me. After a month without news, I inquired again.
They now told me they still need 1-2 weeks for repair.
And then of course there will be 2 weeks of shipping.
I am sure that when I inquire about the status in 2 weeks, they will still need an extra week etc.
All along, no apologies, no customer service offer (discount, refund etc).
If you have money and time to waste, shop with them!
Yannick”
“This is ridiculous. I received a defective camera and you expect me to send it out for repair because it's less than 30 days old?? I'm not trying to send anything back, I am requesting an even exchange for a defective camera that I just spent $1600 on for one that is not defective. That's standard business practice in the majority of the world. I can guarantee that as a result I will NEVER buy anything from your less than honest business ever again. I will also start spreading the word that if you sell defective merchandise and have absolutely no intention of standing behind your products. This camera was obviously defective before I ever received it and as such I was deceived and lied to by your company. Very sad way to conduct business and certainly not one to ever establish repeat business.
Rest assured I will do all in my power to get the word out about how you do business and the type of defective products you are pushing with no intention of supporting your customers as soon as their credit card payment clears your bank. I will do whatever I can to make sure no one else is taken down like I was.”
“AVOID - They said item dispatched and showed a Royal Mail 48 hour Tracked label - This is there SCAM,,,, they buy the label but don't send the item (at least that's what Royal Mail have indicated) as 6 days later, the item is showing dispatched but is not in and has not reached Royal Mails system. We have now raised a PayPal dispute.”
“Quick shipping and the most informative email regarding tracking I have ever received from an online seller. Email had tracking number, pictures of the item in the retail package, and a picture of the package ready to ship showing mailing address. Very nice. Fedex on the other hand? Not so good.”
“Royal Mail delivered a lens I ordered and left it outside my house and it went missing, even though it should have been signed for
E-infinity are refusing to help and have been ignoring me even though it’s their responsibility to claim through Royal Mail
0/10 for customer service absolutely disgusting now I’m out of pocket £1000”
“since 26.11.2021 I am waiting for the money I lost 1873 euro, they promised to settle it within 6-12 weeks it is 20 weeks and they keep making excuses that the courier hasn't replied yet. they are thieves and fraudsters.”
“I ordered my Nikon Z on February 28. It was packed and shipped the same day. The camera arrived at my home in the US on March 3. I am completely satisfied with the product it is exactly as advertised on their website. Five Star service”
“September 2021, ordered a Nikon Z6, which was delivered in good time, saving me £400 in the process. Subsequently, I ordered ZS lens, which again was delivered within a week. My experience is a very positive one and I will not hesitate in using this company again.”
“I bought a nikon d7500 from this site which unfortunately broke after a few months. the support has always stalled and never repaired the camera, gave a replacement or refunded the money spent in 18 months!!!.. DO NOT BUY; rely on shops with a European guarantee!!!”
“Patience! You might feel that e-infin is being dodgy. Your shipment information is not being updated. No one knows where the package is and they are not telling you a thing. The truth is that a chinese man has your package up his ass trying to swim from hong kong to france so the items can be sent without duty/tax fees. Every now and then he might be caught by border patrol or may drown. Then they send another one, hence the delay. Last time I waited almost 3 weeks and I'll be honest with you. I shat my pants a little bit, but in the end the package arrived : )”
“Une honte
Une honte. Appareil A7III + Objectif 28-70mm commandé le 8 Octobre 2021. Il n'est jamais arrivé.
Demande de remboursement en cours. 1 mois et 11 jours. J'ai été débité très rapidement de la somme de 1700 euros. Dès le 12 Octobre, une étiquette DHL est créée avec un suivi livraison. Ils créent une étiquette pour rassurer le client. J'ai contacté DHL, ils n'ont jamais réceptionné de colis. Simple étiquette de programmation d'envoi. Ils m'ont dit n'avoir pas encore connu ça. Conclusion, vous commandez, vous espérez au plus tard recevoir votre matériel dans un délai de 10 jours, minimum 4 jours, comme l'indique leur politique de livraison (onglet "support" puis "delivery"), vous ne recevez rien, après plus de 40 jours. Envois réguliers de mail pendant cette période pour en savoir plus. Laconiques réponses avec leurs "sincères excuses", précisant qu'il s'agirait peut-être de contrôle douanier.
Ils ne cherchent aucunement à en savoir plus, pour vous rassurer, vous éclairer, et chercher la solution. C'est lamentable. Je précise que c'est mon activité professionnelle, et que ça m'a bien pénalisé. Jusque là, ça s'était bien passé avec eux, je ne peux pas dire que c'est le cas cette fois-ci. Je ne commanderai plus rien chez eux.”
“Just reading some of these comments is making me nervous. I am currently going through a very disappointing time with e infinity. I bought a camera, A lens and other bits to the value of 2500euro. I got the snapshot of the order ready for shippi g but still has not left the warehouse after 3 weeks. They say it's with the courier but I contacted DHL and they say they never received the parcel. They were able to tell me it's still in the warehouse. I got back to e infinity stating the fact but they say DHL are wrong and that the problem lies with them. However they have offered me a refund but I have seen elsewhere that when they are refunding they give you the money through my payment PayPal, as a payment which means I will have to pay a percentage for receiving my money back. Something is not right with them.. I'll stay well clear in the future. As this issue is on going I will stay anonymous for the moment.”
“I am only giving one star because i don’t have an option to give none. The people who run the company are inconsiderate scam artists. I bought a camera from their website in august. UPS was delivering my package. 5 days later , i get a delivery confirmation email from UPS saying as i was not home, they have delivered it to a collection point. When i went to pickup up, they said nothing has been delivered in my name. I have been contacting UPS and emailing (as they don’t have a contact number) this company for more than 2 months now. They are still saying they are investigating. Its been more than 2 months. The only reply i get from these people are “ thank you for your email. We will get back to you once we have any update”. This is the only reply. How ridiculous. Atleast they should show the decency to tell me exactly what is happening. They told me it would take them 4-8 weeks to finish the investigation. I have been waiting patiently but since they are showing no sign of giving me a decent solution, i am going to the court. To everyone who are planning to buy from these guys, i have only one thing to say….DONT…..!!!!”
