“I have ordered a Sony Camera and lens with urgency in this store almost two months ago and the experience has been the worst and most disappointing buying experience in my life. First, in spite of paying almost 3000€ for the products I wanted, I got charged an additional 120€ in international expenses when in the site it's advartised as having Tax included and no additional fees. Second, it took weeks for them to gather the products and tell me when and if my package had been sent, they only told me because I sent emails asking almost daily. Third, my package got lost by DHL after another 2/3 weeks. Then I contacted them and DHL here in Portugal to resolve the issue and get my refund and found out they evaluated the package in just over 100€ when they shipped it, so the DHL will only compensate them with that value for the lost package. As for me, as the paying costumer, I've been talking to them in emails for weeks trying to get my refund, and they only respond to me in the middle of the night, once per day, sometimes once per week, and they are just dragging the process of refunding, asking me to write letters, or that I have to wait 25 working days. Essentially I'm out of work because of this company, I've spent almost 3000€ to upgrade my camera for my work. At this moment I have no other camera and have been without working for months. This is the most traumatic experience in my life, and I'm very sad about this all fiasco.”
“I have ordered 6 lenses and 2 cameras from E-infinity in last 5 years. The delivery takes a little bit longer(5-7 working days) than domestic , but it's much cheaper than UK. I have never had any quality issues with them. I don't know why the reviews rating so low, just want to share my experience for true reviews.”
“I place an order on the 31/01/2023 for a Sony camera it was out for delivery after 3 weeks of purchase yet that was not the worst part!! the courier UPS has lost the parcel and I was told by cs einfinity to field a lost case with UPS that’s what I have done , the investigation with UPS took over a week and on the UPS tracking status regarding to the lost case it showing the claim has been issued to the sender please contact the sender , so that’s what I did for over a week but the only reply I get from e infinity is “Hi Please note that the case may need to take 6-12 weeks to investigate.We will let you know when we have an update. " it’s nothing but disaster I’ll keep updating my review until I get my refund. To any one that’s out there that’s looking to shopping here best advice go in to your local hardware stores save your self some hassle.”
“Ordered from these guys 3 times (sony RX100Va, Sony A7IV and Temron lens (35 to 150). No issues with any of my orders so far (touch wood) and have saved a good amount of money compared to what the products I bought cost in other shops.”
“Excellent, as always!
Ordered on Monday the 19th December, delivered delivered on Thursday the 29th (6 working days!).
I’ve placed numerous orders with these guys over the years and there’s never been an issue. Give them a little time to issue the initial tracking number, and a little extra for pickup, this process is always 90% of the timeframe.
I don’t think they hold stock in the UK, but they 100% ship the camera from their UK warehouse via a next day service. It’s probable that that when you order they ship expedited from HK to the UK, then forward it on. I’m more than happy with this, it’s such an efficient setup.
In my 15 years of shooting Canon, I’ve never had a need for warranty. Although E-infinity provide warranty, I’m very sure it’ll never be needed. Sony boys, you guys should get that local UK warranty 😄”
“Don't expect good customer service!
My lens had an issue within the 1 year warranty period. I sent it over (UK to UK address), and they have received the lens 16 weeks ago. Long story short, It's still not done.
Initially, the offered to cover the cost for a local repair, which I could not find, and thus sent the lens in (on my cost).
After having the lens for 3 months, and only after I asked several times about the status, they asked me to pay for the repair (65£), which I refused.
They then accepted to repair it anyway and to update me. After a month without news, I inquired again.
They now told me they still need 1-2 weeks for repair.
And then of course there will be 2 weeks of shipping.
I am sure that when I inquire about the status in 2 weeks, they will still need an extra week etc.
All along, no apologies, no customer service offer (discount, refund etc).
If you have money and time to waste, shop with them!
“This is ridiculous. I received a defective camera and you expect me to send it out for repair because it's less than 30 days old?? I'm not trying to send anything back, I am requesting an even exchange for a defective camera that I just spent $1600 on for one that is not defective. That's standard business practice in the majority of the world. I can guarantee that as a result I will NEVER buy anything from your less than honest business ever again. I will also start spreading the word that if you sell defective merchandise and have absolutely no intention of standing behind your products. This camera was obviously defective before I ever received it and as such I was deceived and lied to by your company. Very sad way to conduct business and certainly not one to ever establish repeat business.
Rest assured I will do all in my power to get the word out about how you do business and the type of defective products you are pushing with no intention of supporting your customers as soon as their credit card payment clears your bank. I will do whatever I can to make sure no one else is taken down like I was.”
“AVOID - They said item dispatched and showed a Royal Mail 48 hour Tracked label - This is there SCAM,,,, they buy the label but don't send the item (at least that's what Royal Mail have indicated) as 6 days later, the item is showing dispatched but is not in and has not reached Royal Mails system. We have now raised a PayPal dispute.”
“Quick shipping and the most informative email regarding tracking I have ever received from an online seller. Email had tracking number, pictures of the item in the retail package, and a picture of the package ready to ship showing mailing address. Very nice. Fedex on the other hand? Not so good.”
“Royal Mail delivered a lens I ordered and left it outside my house and it went missing, even though it should have been signed for
E-infinity are refusing to help and have been ignoring me even though it’s their responsibility to claim through Royal Mail
0/10 for customer service absolutely disgusting now I’m out of pocket £1000”
“since 26.11.2021 I am waiting for the money I lost 1873 euro, they promised to settle it within 6-12 weeks it is 20 weeks and they keep making excuses that the courier hasn't replied yet. they are thieves and fraudsters.”
“I ordered my Nikon Z on February 28. It was packed and shipped the same day. The camera arrived at my home in the US on March 3. I am completely satisfied with the product it is exactly as advertised on their website. Five Star service”
“September 2021, ordered a Nikon Z6, which was delivered in good time, saving me £400 in the process. Subsequently, I ordered ZS lens, which again was delivered within a week. My experience is a very positive one and I will not hesitate in using this company again.”
“I bought a nikon d7500 from this site which unfortunately broke after a few months. the support has always stalled and never repaired the camera, gave a replacement or refunded the money spent in 18 months!!!.. DO NOT BUY; rely on shops with a European guarantee!!!”