Trakstar Reviews

Name: Trakstar
Address: 911 East Pike St #204, Seattle
Rating: 4.00

4.0 Rating 3 Reviews

100 %

of reviewers recommend Trakstar

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1-877-489-5651

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hello@trakstar.com

Location:

911 East Pike St #204
Seattle
98122

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a easy program to understand and navigate.”

Helpful Report

Posted 7 years ago

“Trakstar has made our lives easier in getting 6 month and annual appraisals done efficiently and effectively. We love it! The only items for improvement that I would recommend are: 1) to not have the menu bar go away unless I select it to, 2) allow the longest period of time between "add notes" email reminder be quarterly instead of monthly, and 3) most importantly, be even more clear about the levels of anonymity for multi-rater feedback. We have have a small group of employees (less than 20) so we aren't always in Trakstar. Plus, some managers only manage one or two people. Some of them get confused by the "Check to make all feedback anonymous" box because they want the feedback to be anonymous to the person being reviewed but not to them. Just adding a line saying "This makes feedback anonymous to you the manager. [person being appraised] never sees the multi-rater feedback, unless you copy it in your comments." Even when I go back to someone's archived appraisal and see everyone's notes and ratings, I have to remind myself "they can only see your comments, not everyone else's". Perhaps code multi-rate fields a different color with a key that says (only visible to manager). Someone to put our minds at ease even more. Thanks!!”

Helpful Report

Posted 7 years ago

“Our company began to use Trakstar under a year ago. We're in the Goals & Notes stage, so we're approaching the end of our annual Performance Period (ending 4/30/2017). I had a question on the date found on the Trakstar "Dashboard" and Robin Dean (Trakstar's CX Manager) responded to my request for support. I found her to be very helpful in explaining what I had yet to learn. I was made to feel that I'm not just another customer, but worthy of her time explaining a relatively new feature. Thanks, Robin!”

Helpful Report

Posted 7 years ago

Trakstar is rated 4.0 based on 3 reviews