“I need some proper help, My Experience with TravelJunction has been an absolute disaster; It has been two months of constant calling, extreme rudeness over the phone, just today I got the phone hung up to me.
I bought a ticket, which then I had to cancel due to the pandemic. When I tried to cancel it with them, they said no you can't do that, but you call the airline and cancel it. The Airline ( Lufthansa) kindly cancelled the flight and process to make the refund. After calling over and many emails later, many of them never got a response, the agent (Daisy Wilson | Sr. Travel Consultant) asked me again to do her job and get a refund receipt. Once again, I was the middle person between the airline and the travel agency. Finally, I receive the receipt send back to daisy which she does not bother to respond therefore I call again, and now the new excuse is that the airline is lying and that they have not received the refund until they do they won't give me my money back.
Today on the phone I ask to please put me through a supervisor and she answers that she has no supervisor and that she can't give me a name then see decided that she will hang up on me.
I am merely asking more kindness professionalism and to get the money back from a flight that I never took.”
“Travel Junction should be avoided at all costs, they are a bunch of ripoff merchants and scam artists. Coming on helpful and friendly whilst getting your booking they have no integrity whatsoever when it comes to honouring their other responsibilities. I was stranded in India due to Lockdown, told to pay a huge amount to change the ticket due to no flights, something they knew I did not have to do as the airline was rescheduling for free. Then when I asked for money to be refunded as I got another flight ,they said it was the airlines responsibility. Checking with the airline who said the travel agent has that responsibility.Endless calls and emails have produced no refund 4 months later. A woman called Yana was abusive and continuously shouting over me.These people need to be closed down, do not get involved by far the worst travel agent I have ever encountered verging on criminal if not actually so.
Needless to say within half an hour of posting a review I had a call from them offering me £80!! I PAID £609 for a two way ticket half I used, then £199 to change the ticket date a total of £808 subtract the part of the ticket I used =£503. £80 is just adding insult to injury.DO NOT USE THIS COMPANY!!”
“The fact that trust pilot gives you a notification to advise you that they have detected fake reviews says it all!! It is more than obvious that the positive reviews given are those given by Employee’s to boost the reputation on the business.
This company is by far the worst travel company I have EVER used. Our flights were cancelled due to COVID and we were offered a refund in August and advised that this could take 6-8 weeks (understandable)
When I contacted Travel Junction at the the end of October having waited 10 weeks we were advised that the refund had been processed and would be in our bank account 3-4 business days later - having waited 6 business days and still no refund I proceeded to start chasing “Eliza” I sent 7 emails over the course of 5 days with no response and whenever I rang the company they advised they would call back and my call was never returned... I began suspecting something wasn’t right and started reading online reviews realising that many people had also been promised refunds that never came!! By this point we were panicking - after many phone calls which were never returned I requested to the manager of the company, I spoke to a man who advised he was the manager and his name was “Joseph” - he advised that there was a technical error on there end and the refund wasn’t processed the first time but he had now rectified this and issued our refund - which again would take 3-4 business days - this was on 11th November - at the time of the second refund we asked for Joseph to confirm the details of the bank account they had refunded our money to, to ensure that they had actually refunded our money and to give us piece of mind however they couldn’t - they would only advise that it “was the same card we paid with” but would not confirm any details. Again, at this point we had no choice but to wait the expected timeframe - we phoned back after 4 business days and were told that the money was sent and our bank was holding it! After checking with NatWest (A WELL KNOWN/RESPECTED MULTI BILLION POUND UK BANK) NatWest advised that they were not holding any refunds and there were no refunds waiting to be cleared from Travel Junction. We then phoned Eliza back to advise this and asked once again to confirm the bank details they issued the refund to, Travel Junction again refused to provide this information, they asked whether we had a new bank card since the original booking was made - we said this could be the case but was confused as we had made payments to them with the new card since - Eliza advised that the refund was probably not processed because the card was no longer valid. We phoned NatWest back who confirmed that the refund would still be processed as they issue refunds to the BANK ACCOUNT rather than the BANK CARD, they again confirmed that there were no pending refunds!
We phoned back Eliza AGAIN and she advised that they didn’t have the money and our bank was holding it - we then told Eliza we had confirmed with NatWest and also told her that NatWest advised us to raise a chargeback with Travel Junction if they weren’t willing to return our money. Eliza/Joseph at this point had given us written and verbal consent that we were entitled to our refund and they had issued this.
We spoke to Eliza and asked what we needed to do in order to get our refund? She then (very childishly, started repeatedly saying “we have issued your refund we have issued your refund” over and over again - we then said that if they were not willing to sort this then we would be issuing a chargeback through our bank - Eliza advised that they had a “big legal team” at Travel Junction and if we did that then we would lose further money?!!! (This conversation was recorded on our my phone)
Can you believe this?? This was 5 days ago and we haven’t spoken to travel junction since as we realise it will never get us anywhere and they never had no real intentions of returning our money.
We are now allowing our bank to investigate this as a chargeback and have been promised a resolution. They have just under £1700 of our money!!
Do not use this company if you do not wish to be scammed.
Disgusting.”
“I need my money back to my account and I have sent you more than 200 emails and messages and nothing that you answer ... they play with people's money and this will one day come out somewhere ... I ask them to send you a fax to my bank so that my 534 can be forwarded to my account and you will be disinterested until when”
“Una compañía fraudulenta ojo es engañosa me tienen mi dinero retenido en el banco y no e recibido ni copia del pasaje y ni sean puesto en contacto conmigo..no compren pasajes con ellos mediante jetcost”
“If I had the option of giving this company O start I would. They are the biggest scammers I've experienced and they need shutting down. They are giving United Airlines a bad name. They take your money, lie to you about the airline, give you a bogus booking number, take your money from your account, call you telling you that only part of your flight is confirm and that they no longer have the first leg of the flight or seats available. They bait you with cheap flights that don't exist and demand more money from you. If you want your money back you just might not get back and want you to rate them 5* star so when customers visit their reviews it would look like they are the best and they are the most horrible travel agency I have ever encountered posite. I hope they get shut down!”
“After booking with traveljunction and making payment, they sent me what they called reservation number, and indicated that within the next 1-24hrs they will send me my ticket confirmation, a big lie. After 24hrs they called to tell the flight was no longer available for my last leg of the flight, want me to add more money for a premier class. When I refused their offer they started threatening me, that I will loose my money if I don't agree with their terms. I stood my grounds and hours later they got back to me that they had good news for me, and that I can get into my last flight without any addition fare. They immediately sent me an email to confirm my acceptance which I did immediately, and was very happy, but that was short lived. 6 hours they sent me another email demanding over 200 or so dollars as top up, and the lies continue unabated. They are very excellent at telling lies and issuing threats, I think its part of their trademark. And also very unprofessional. I'm still waiting and have not received my confirmation though they taken the money out of my credit card.
I suggest that if the product is no available they credit my credit card so that I can look elsewhere, something they don't want to hear and rejected. I'm waiting to see for the next day or two before I make contacts with consumer watch dog agencies to see what next step to take. Luckily, I have recorded all my oral conversations with them as well as kept all the emails exchanges. The weirdest conversation was one of the agent requesting that I go online and evaluate them as good, and even sent me website to do that. And that was after they lied to me that everything was done.
I'm also in the process of sending a formal a complain to airlines that deal with Tranveljunction to alert how this company is tainting their hard-won reputation. The make it to appear as if their action are coming from the airlines or supported by the airlines but I know no airline will sell a ticket when they don't have a seat, and will turn around refusing refund and demanding more money. I have made contacts with United Airlines on this and will continue to work with whatever tool I find. I will be back with more - to be continue.”
“Absolutely the worst company book and charged credit card then call and say they don't have seats and try to charge extra then when you refuse they charge extra to cancell seats they didn't have in the first place horrible company!!!!!”
“Do not book tickets through Traveljunction.ca. I booked and pay for the tickets and next day I got a call from them saying I need to pay additional 286 CAD, which I refused to do. Next they offer me to pay half of that amount, I refused again and asked them to cancel my booking, but they told me there is cancellation fee will be applied as tickets were purchased already. I went to AirCanada booking service and find out that there is no booking reference # provided by Travejunction in the system so tickets never were purchased .I call them to see what is happening but they insist that I still own money to them. Next day I call to my credit card company and report Fraud. Credit Company agent phone them and on conference call they promised to refund all amount.
Hopping my money will return to me soon.
I asked them to send me an email where they confirm they sent the money back, did not happen either.
I think momondo should be better at checking the agencies they offer to book tickets from.”
“AN ONLINE FRAUD TRAVEL AGENCY (www.traveljunction.ca)
These people advertise the online air ticket over and below the market value to attract their predictors. They advertised a cheap return ticket from Edmonton YEG to Chicago ORD for $356.6 CAD. Wow looks cheap but after 24hrs, one of their agent Mr. Chris called me and told me that the airline only confirmed the return ticket and he asked me to pay for outbound ticket for more $400 making it $756.6CAD. When talked of a cancellation, he told me that it would cost me $200CAD because the airline had confirmed half of journey and he was like pushing me to cancel the ticket. Once He started asking me for my credit card details to charge me for the outbound ticket, I realized that it is a scam online travel agent and called my bank right way to stop the transaction before it matures.
When I insisted that I want the ticket I booked for and not the cancellation, He hung off the phone on me. I checked with air Canada and there was no such booking in my name.
They are registered in UK and they don't seem to have an address in Canada according to their website. But operating under their mother UK company on www.traveljunction.co.uk
I checked the online reviews about this company and many people are complaining about the same company for similar reasons on
https://ca.trustpilot.com/review/www.traveljunction.ca”
