“I unfortunately had my flights cancelled along with so many this year, have been waiting ages for news on my refund, and I was very sceptical of all the messages of do not worry your money is safe we will get to you, But today true to their word I have received my refund. Big thanks to Fleming Greyson for all the help sorting that out, well done.”
“I booked my flights with TravelUp to Bangkok. Then covid-19 struck! The Thai governments visa amnesty runs out on 26th September and after some emails/messages Fleming sorted my return flight with no extra charges
Thank you!”
“Thank you Sophia Smith in customer service. I appreciate your help from the first call with you.
I just took king queue to be directed to one of the advisors.”
“Please be advised that this company could arbitrary change hotel and its locations without informing you. I've booked - and prepaid - an hotel in Lithuania for 5 days and with my surprise I've discovered that the hotel was not accepting new clients. A paper attached to the front door was saying to contact another hotel which was far away from the location choosen. Please note that I was discharged from the hospital that morning and my only aim was to find a bed as soon as possible and near to the hospital. I've reached the new proposed Hotel with a taxi and using my own funds. The hotel booked for me was located in the city centre - in a very noisy area - when originally booked an hotel near to a park for a comfortable recover.
I want to remark thar nobody has informed me either via email or telephone regarding the reservation change.
Travel up customer shocked me with this answer: "Unfortunately this is the hotel's decision and beyond our control. We cannot help you any further. Thanks.Lloyd"”
“Just to say a big thank you to Fleming Grayson who dealt with my unfortunate request for a voucher earlier today in a very efficient, professional and friendly manner. He has made the blow of not being able to proceed with our booking, because my friend who lives in NY is currently barred from Greece for covid reasons, a little easier. Really appreciated Fleming!”
“thank you Emma for your ultra prompt response to my request to cancel my hotel. it was an easy process and we are very pleased with Travel ups customer service and no quibble service. we always use TRavel up for all our hotel and holiday bookings. They offer great service and value for money”
“Flights were CANCELLED in May2020 and now its September 2020 NO REFUND received!!!
we had worse experience with travel up,booked in December 2019, got cancelled flight confirmation from the airline in May 2020.
We tired contact travelup many times but no response for personal booking just kept receiving emails about covid19 and effected travel.
Finally got through to them in mid June and asked for the options, were given two, voucher or refund with £50 charge, and we chose refund with £50 pounds administration charges.
"even though airline said we should get full refund".
But this was not the end of long chase and wait we kept waiting and chasing every 4 weeks or so, and been kept getting same answer, that form has been submitted and waiting for refund from the airline,each time we called. and its been 3 MONTHS since they asked us to submit for refund and we did And WE HAVE NOT RECEIVED ANY REFUND AS YET!!!
and now they dont even talk on the phone properly, after waiting in queue for long time to get through to them, they keep asking for more weeks for us to wait and when we said this is not acceptable atleast give us some details where we can make complain and get some clear answers then they put us on hold and then cut of the call!!:-(
We spoke to the airline and they said refunds have been cleared, as they clear their accounts twice a month with the agents, therefore the agent got the refunds,and they don't hold any money for refunds!!!”
“Full refund for my flight even if it is a voucher. Was originally offered a reduced amount but got full amount fast and friendly thanks to Fleming Greyson”
“Roger was so helpful and patient with me. He made the process fast and easy. I had never used this website before. He has Great Customer service. The price was much better than any other place I checked. Great Job Roger. Your Service is hard to come by now a days.
I will request to talk to Roger on all my future bookings.
Theresa.”
“Clear and prompt communication, including updates regarding changes.
LILLY ADAM, CUSTOMER SERVICE was particularly helpful and well mannered with regard to our encounter concerning an update to my families flight details.
Thank you Lilly.”
