“Bad customer service, rude staff.....they need training in how to speak with customers....tried to change my travel dates due to covid and they quoted me an extra £750 'fare difference' which is not justified....had to call several times and finally spoke to a lady named sofia smith who was polite and dealt with my query and quoted me reasonable price in which i paid in the end.....but in future will not use this company!”
“Everything! Very poor that refunds aren't been processed within your own times set! Still no refund been processed the rest of my holiday has been fully refunded. Full of excuses.... Never using travelup again.”
“Quick response from Fleming Greyson to my recent email regarding a voucher for the flight I couldn't take due to Covid restrictions. I am happy to have been advised that my application is being dealt with. It is reassuring to be updated and I appreciate the contact made.”
“Travel up have been fantastic with me, especially Fleming Greyson. He has helped me out throughout the whole process.
I had a voucher for the full amount when I originally had to cancel the flight, they have redeemed the full amount without any problem.
Big respect to FLEMING GREYSON.”
“Really don’t book through this company! A fraction cheaper on Sky scanner than other firms but they are total rip off merchants with appalling customer service. Pay the little bit extra to go with a reputable firm. Didn’t bother to send tickets after we booked. Had to stay on phone to premium rate number for ages in order to Speak to someone who could sort out sending the e-tickets. No apology. We eventually had to cancel due to Covid. Beware all Tickets are non refundable - even though if I’d booked with British airways direct it would have been totally refundable (and only cost about £1 more). However I should have been entitled to a refund on tax. But they’ve ignored all my emails. avoid!!”
“The wait and the recording is a bit of a nightmare, but once you are with an agent they are really helpful, have used them on a few occasions and they always give a very professional service. Will definitely will be booking with them again.”
“I always book via travelup. Rebooking my cancelled flight has been a bit of a headache and I had to make several attempts byt email and phone, but once the agent was on the case it actually happened fast. Thank you.”
“I have had to cancel 2 flights which I booked through Travelup,their customer services has been very helpful and understanding of the current situation we are in through coronavirus.”
“The customer service was really good and everything was dealt with really efficiently and politely. The only slight issue was I had to chase them - but I appreciate this is a crazy time and flight refunds must be a nightmare. Really happy overall”
