“Very good customer service, the agent Liam Johnson was very prompt in bringing to my atention some flight changes, asked for my acceptance, and immediately issued the new e-ticket for me.”
“My experience with Travelup has been very positive so far. I had to change details of a passengers by phone and I got a friendly person to talk who give me clear instructions. Other email communication for itinerary changes with Liam Johnson and others in the team have been clear.”
“Paypal wrongly took a payment (due to a screen hanging) and had passed it through to Travel Up. Victor in accounts was truly helpful and understanding and swiftly issued a refund without any hassles. i am grateful to him and the company for understanding and will definitely be using them for my fleight booking in the future, thank you.”
“My flight was cancelled due to snow hence the whole sequence flight were affected, the customer service Sofia Smith was very helpful, re-booked my flights within three hours”
“I have no problem when I booked my flight from london heathrow/manila/ osaka/london heathrow.. they send me the Eticket at once and and informed me about the changes . and Sofia Smith was the one who deal with it. She reply and send me at once the new copy of my Eticket. Well Done”
“On dealing with Liam Johnson at Travel Up I found him very effecient & Helpful. It was painless booking flights to Canada & USA.
Would highly recommend Travel Up for Travel bookings.
George”
“TravelUp sent me a revised flight schedule which resulted in a potential wait in Dubai of 31 hours. Upon contacting them I was given a new schedule by Liam Johnson resulting in an improvement to just 2 hours. Many thanks”
“The booking process was easy, the fares stated via search engine, were the fares we got. The airline changed flight schedule, but Liam Johnson kept me fully informed and re- issued tickets. Great work.”
“Thank you for my fantastic tickets are a super price.
Also to Janki in customer service thank you for your excellent customer service. You have been very kind and caring and helpful in regards to our flight change.
Thank you”
“I needed quick advice from Travel up on transfering hold baggage and on Saturday afternoon I got a fast (1 hour) and a very helpful reply from Michelle Vincent Customer services travel up. Thank you”
“After receiving a 3rd change to our outward flights to America it would have meant a 6 1/2 hour lay over before our connecting flight. We asked if we could exchange our flights for a more agreeable arrival time at our final destination. Our Customer Service rep Liam Johnson managed to arrange a great exchange that reduced our layover time and gave us a perfect arrival time at our final destination. This was at no extra cost and handled efficiently and both my wife and I really appreciated the service we received.”
“I have used several flights with travel up. I found the best deal.
There was a schedule change from the airline and Sofia Smith has handled the changes in a very professional manner, giving the choice of the reschedule flight”
