“I have been in contact with Sameer since my cancellation of the ticket and he bas been very co-operative dealing with myself. It took time to sort it out but we got their at the end. This experience has been a lot better than my previous experiance with Travel - up.
Well done Sameer for great service”
“After waiting half an hour to speak to someone, I was passed onto Kyle. I have been extremely frustrated by the lack of response and poor customer service since I started the process of using the travel voucher to rebook a return flight to Doha. Kyle offered advice and next steps which was appreciated however the issues is yet to be resolved.”
“WARNING DO NOT USE THIS COMPANY
THEY OFFER CHEAP PRICES BUT THE CUSTOMER SERVICE AFTER THEY HAVE YOUR MONEY IS A DISGRACE, THE GOLD POLICY FOR REFUNDS IS A BIG CON, THEY DO NOT REFUND, IF THEY ANSWER THE PHONE TO YOU AND YOUR MANAGE TO SPEAK TO SOMEONE BEFORE BEING CUT OF YOU HAVE DONE WELL”
“Kyle Roberts was extremely helpful in finding me the best deal for my dates and was able to include luggage, was also extremely friendly and kept me updated throughout the process, great service from Kyle and would highly recommend travel up to everyone!”
