“Answered within 10 minutes. Very pleasant young lady answered my questions very quickly and efficiently. I would say however that this was in contrast to my previous interaction with this company.”
“Ayesha was my agent and responded to my request promptly, organised flights with a good price including luggage which I had struggled to do online.
Ayesha returned a call to advise payment had processed promptly and all will be emailed. Excellent service”
“Have been struggling to get hold of customer service to sort out flights, but MUHAMMAD.IBRAHIM on the phone has been so helpful and re issued me new flights. Very calm and great customer service!”
“Horrible website !!! Travelup is actually running a scam. This is a fraud website.Save your hard earned money and buy through any of the reputed travel website. You have been warned !”
“Over all a very nice experience of booking by travel up. Very straight forward and easy procedure. Good price and very helpful advisor. Thank you Lisa Jane for your advice and efficient dealing.”
“Kyle Roberts has been very helpful with dealing with my queries, he is polite and pleasant. When my phone get cut off he called me back which I was totally impressed, that Is a good customer service!”
“I was very happy with my call. Agent Kyle Roberts was very helpful and calm me down when I was frustrated about my voucher. Very good and happy with call.
Rachel”
“I had booked my ticket late on a Saturday and when the E-ticket came through in the night (out of office hours) the names had been incorrectly recorded. Rang up Sunday morning and spoke to KYLE ROBERTS. He was very polite, patient and helpful. He advised that I would get the required response on the next working day - the Monday.
I appreciated how he spoke to me and how he dealt with my need. I cannot fault his customer service.”
“Excellent service from Alex Victor very thorough, polite and friendly, would definitely book with him again :)
I was so happy after the call and would definitely recommend to others”
