“Ayesha was extremely helpful and professional. She helped us book our tickets. She explained everything we needed to know and answered all our questions. We will definitely book with this company again. Thank you”
“If I could give no stars, I would.
It has been nothing but trouble from the go.
I had initially booked flights well in advance, but didn’t receive a confirmation of my booking, even though the money had left my account.
I finally got through to someone who confirmed my flight bookings and I was initially happy with the service.
Then, the flight out was cancelled and had to be rebooked. We changed the flights and then the return flight was cancelled.
By this time, I was considering cancelling the flight, but would have lost £100. I went ahead with a return flight for a day later than planned, booked a hotel, only to have this flight cancelled.
I am still waiting for confirmation for another flight, but after being on the phone for between 30-60 minutes, my calls keep getting dropped.
I have tried to send emails, but not heard back yet ff Lisa Jane or Eddie Cooper to find out whether we still have flights. I have been on the phone for over 3 hours today and got nowhere. Just rude customer service who put me on hold then drop the calls. It’s really put a downer on what was supposed to be a special one night stopover in London. We would have actually travelled by train, but it wasn’t possible to book tickets at the time, due to disruptions in the services.”
“Answered within 10 minutes. Very pleasant young lady answered my questions very quickly and efficiently. I would say however that this was in contrast to my previous interaction with this company.”
“Ayesha was my agent and responded to my request promptly, organised flights with a good price including luggage which I had struggled to do online.
Ayesha returned a call to advise payment had processed promptly and all will be emailed. Excellent service”
“Have been struggling to get hold of customer service to sort out flights, but MUHAMMAD.IBRAHIM on the phone has been so helpful and re issued me new flights. Very calm and great customer service!”
“Horrible website !!! Travelup is actually running a scam. This is a fraud website.Save your hard earned money and buy through any of the reputed travel website. You have been warned !”
“Over all a very nice experience of booking by travel up. Very straight forward and easy procedure. Good price and very helpful advisor. Thank you Lisa Jane for your advice and efficient dealing.”
“Kyle Roberts has been very helpful with dealing with my queries, he is polite and pleasant. When my phone get cut off he called me back which I was totally impressed, that Is a good customer service!”
