“Travelup initially did not make me happy, because when I tried to book online, it was unsuccessful on both occasions. Then I spoke to a friendly staff member Sana, who helped me with the booking. She was on the line guiding me through the process and the booking was successful, although it did take a while (due to slow system - no fault of hers) - I greatly appreciate the service”
“Spoke to someone, they took no details of my issue and said they will look into it, had me on hold for 40 minutes. I gave up, phoned back and spoke to someone else. They took the details and put me on hold for about another 15 minutes before Junaid answered and had to explain everything to him again. It took Junaid about 30 minutes to explain something quite simple and then he spent nearly 20 minutes getting me to leave a review for him, mentioning his name, on here.
Awful.
Don’t make people leave reviews whilst on the phone to you- especially when the service was abysmal!”
“I would like to thank Junaid Ansar for all
His time a patient’s in Helping me today
In Booking my Holiday Back to Vietnam
With having a Voucher that I have had
For over two years
He helped me to get the booking done and
Also Payment sorted out
Thanks Again 👍👍👍👍👍”
“DO NOT USE!!! Travel agents are supposed to make booking holidays easier travel up makes it considerable harder. Waited over an hour to speak to someone on the phone only to them be told that I needed to send an email to resolve my issue. I have sent an email over a week previous through the form on their website but got no response. Just don't bother.”
“POSITIVE: RESPONSIVE, PROFESSIONAL, KIND AND VERY HELPFUL ( If there would be a 100 STARS I will give it)
Kudos to SHAIKH OMAR 🙏🏻🙏🏻👍🏻👍🏻Best travel consultant and travel agent. We had a problem for our flight booking but they were able to help us. They are Responsible and Committed on what they are doing. They made sure that I understand everything and specially making sure that I am ok.
Will for sure refer them and rate Travel Up as best. Overflowing thank you and God bless all of the Travel Up Team🙏🏻🙏🏻🙏🏻
From the bottom of our family’s heart, Thank you so much 👏🏻👏🏻👏🏻 You have such a good heart and great customer service✨✨✨ We wish you all the best and more customers to come🤝🤝🤝”
“Hi,
Really pleased with the service provide by Junaid. Was patient and guided me step by step on how to process the booking.
A real credit to Travelup. I am really pleased.”
“Generally a good service. Junaid was very helpful and clear to process the booking.
I reduce by one star only because of previous experience when I had a flight cancellation in the past.”
