“AVOID!
Travelup was a default chosen travel agent from booking through sky scanner. What a learning curve this has been!
To start with I received the initial E ticket no problems and there was no need for concern. Now usually I do not check 72 hours before departure as you expect the travel agent to notify you of any changes. Well, as my wife and I arrived in Hong Kong for our onward flight to Borneo we discovered that our onward flight had been cancelled months ago! This was a hugely disappointing start to the honeymoon. I rang up the travel agent and they were very dismissive, saying it’s my responsibility to check 72 hours before, even though in their terms and conditions they advise they will reasonably advise of any changes in advance of your departure, and we had received nothing! There was absolutely no sympathy from the company and they were quick to put the phone down, absolutely awful customer service. Ended up having to pay for a new flight and trying to get the money back has been impossible with radio silence from the company.
Would not recommend to use this company, especially as they are not an ABTA member.”
“Avoid avoid avoid, rude staff, useless customer service, I've waiting over a week for a response from a email, plus countless calls to the office, when you get through staff are rude don't think I heard one please/ thank you, although mostly couldn't understand anyway, worst company I have ever dealt with, and that's saying something!!!! Please book through someone else. Cheap flights are good, but I would have much rather paid a bit more and dealt with a decent company!”
“My flight was canceled and I discovered that just by chance looking at Airline Website. Called Travel Up. They told me that they changed my flight and now it is one day earlier (without asking me). Apparently they sent me an e-mail month before (e-mail which require to be confirmed - anyway never got it). I haven't confirmed it, of course, but they never try to call me with question why the new itinerary is not confirmed. Finally everything was okay but I will never use them again. Rude service, seems like answering the phone from home (children screaming in the background). From now on I will always book with the airline directly.”
“On the 27th of August we asked travelup to amend our flight from the 24th of November to the 5th of January 2016. The total price of our ticket for 2 people is £902.
They asked for £602 (which is two third of the original ticket price) to amend the flight date.
Their amendment charges are excessive and extortionate.
How do they justify such charges for few minutes work!!!!!
S Hamdi from Dorset”
“Travel up is bad news never book a flight with them they are thieves poor customer service waited in Dubai for over 22 hours no hotel and they charged me a different price from sky scanner”
“My partner and I booked 2 return flights with travel up. We received the confirmation email immediately but 3 weeks later we were emailed to be told that due to travelup not booking the flights at the point of purchase, our flights were no longer available. We could not understand why they couldn't book the flights because according to the airline, our names were on the flight and so it seemed they were refusing to pay for the flight (possibly because the price had gone up since we booked). They did offer to give a refund but this would have been of no use for our holiday as prices would have been too high by then. After many phone calls and finally speaking to their manager, they did manage to find us alternative flights. I still had to call them again to remind them to send the new e-ticket. I have never experienced this type of service before when booking a flight and it was unnecessarily stressful, I would avoid if possible.”
“Travelup charged us for two tickets for flights to LA but then emailed 2 days before we were due to leave saying one of the tickets hadn't been confirmed. It was the first we'd heard, they hadn't thought to warn us until the very last minute, and we'd had confirmation emails for both tickets. Being paranoid, I'd also rung to ensure that everything was finalised and was assured that there were no problems.
Once we got the email, I rang them and it transpired that they had forgotten to email. We have had no refunds, have been charged for the ticket, and my boyfriend is unable to come on the flight even though the seat is reserved and paid for due to a pedantic error that we were not made aware of.
Do not use Travelup - I rang them and was shouted and sworn at.”
“Do not use this company!! Read the reviews, we wish we had. They took over £1400 for 3 flights to America but never sent us out e-tickets. When we got worried and contacted them with 1 week until our flight (absolutely no contact from them bar our itinerary email on the day we booked) we were given the run around for several days and told everything from there's a computer problem to blame placed on the airline that the flights had been pulled. We decided to contact klm directly only to find out we actually had been booked on the flights on the day we booked but they had to cancel our booking as they had never received payment from travel up, despite them having our money and us currently being charged interest on it on our credit card. Travel up then offered us either a refund or we could pay £700 more to go on a flight a day later. We felt this was ridiculous and since have read reviews that this seems to be their MO. They take a gamble and offer flights at a low price to reel customers in, then when the airline says the flight will be more which will cost the company they wait until the last minute and try to extort the money out of the customer as they know they have you over a barrel. They have ruined our holiday. It's too late to book anything without paying through the nose, our money is tied up with them while we wait for the refund (which we hopefully will get) and they are refusing to give any sort of compensation toward the fact we've lost our annual leave days and the money on things we had booked to enjoy on our holiday. We are currently complaining to ABTA and have learned a big lesson- book with the airline and pay the full price, if the price a travel company is offering seems to good to be true it probably is.”
“The customer service from the call centre is appaulling. I was talked over, shouted at, accused of lying and left on hold (at premium rates) for 20 minutes. Eventually I hung-up and called the airline directly, who were v helpful and sorted out my problem immediately. They may look like their prices are competitive but If you value your time and sanity avoid using Travel Up!”
“Complete crooks AVOID this company at all cost's! Asking for a refund but they won't even though I only booked a couple of days ago while searching Skyscanner (big mistake). The annoying thing is the airline offer refunds! But travelup don't so be advised don't use them! Normal motto is "you get what you pay for" I'll be buying direct in the future”
“Do not advise when airlines cancel or amend flight times. Have just found out our connecting flight has been cancelled and no alternative flight offered and our departing flight time has changed.
Sent 2-mails and still awaiting reply.”
“Company falsely advertised prices (wanted to charge me an extra £50 for each after ticket purchase) and fail to give refunds within the time promised.
STILL WAITING FOR MY FULL REFUND.
Disappointed, frustrated customer. Stay well away from this company and save yourself from the stress and lack of professionalism.”
“The worst travel agency I have ever met.
I had a very bad experience with them. I booked a ticket from London to Melbourne, but the airline changed the return flight. They offered a 3 days later flight or a 60 hours flight. None of them was acceptable. I asked them if we can reroute it but they said know. I called the airline directly, and they said it is possible in this case, just the agency have to send an enquiry and they will authorise it. I asked the agency, but they said the airline rejected. I called the airline, they have NEVER receiver any enquiry from the agency. They send me an authorisation email saying, we can change the route. I forwarded to the agency, but I have NEVER heard anything back from them. When I called them, they hung up on me, no reply to my email. I reported them to the Civil Aviation Authority. Hope they will close them down”
“STAY AWAY FROM TRAVELUP UK!! I wish I'd read these reviews before spending nearly £2500 on tickets. Appalling customer service with no response to emails or phone calls. I'm currently trying to get a refund and have made over 10 phone calls to try and resolve it. They put the phone down, calls do not get transferred, emails are not responded, promises are not fulfilled, and the list goes on! Just less than £100 cheaper than another competitor and I WISHED I'd gone to them instead. To say they're crooks and incompetent does not actually capture what they are! NEVER EVER EVER do any business with them! I'm flying in December and am petrified of what might happen then. Will be contacting the airline now to make sure they've got my booking. What a nightmare!!”
“Fraudulent company - never book with them. I am now contacting www.actionfraud.police.uk since the company are refusing to refund my flight despite medical advice from my doctor which is completely in my legal rights. The travel advisor at Travel Up never responds to calls or emails, and said only the airline refunds tickets. Well I contacted the airline and they have stated Travel Up can only refund flights, yet they refuse to take action even though I am within the terms & conditions. As you can imagine this type of online sales activity is completely illegal, and I refuse to use skyscanner.net to search for flights if these are the rogue agents they list. Avoid Travel Up at all costs.”
“Be Careful Don't use Travel up ! Actually don't even waste your time trying to find cheap flights on travelup ! Because they are fake !!! they will show you lowest prices but when you try to purchase it, they say the price has changed !!! (I've even tried this couple times, even in seconds tried to buy !!) . Even after the prices has gone up and when you search it on other providers such as SkyScanner , it will still show travelUp with that fake price, Just to get you in to their site, this is a WORST marketing trick they do !! ,,, Sky Scanner Please please remove providers like this from your system!!.”
“If you have a choice - NEVER book with Travelup. Pay little bit more and have a peace of mind. I have booked a flight to New Zealand with them and when contacted the airlines it turns out my itinerary has been cancelled! After battling them for over a week, they finally admitted that it was the error on their side and as a compensation I got lame apology and further delays with re-booking my flight. Refused my request for cancelling the booking with them so I can reserve it with someone more competent. Those people should never work in the service industry!”
“The same happened to me! I booked a flight yesterday night and when I got the information the wrong timings were stated (instead of afternoon I was booked on an early 6am flight). I wrote them 10 min later and called them even and they told me to call the next day. I called and I was only told I an make changes that involved £100 per person (I bought three tickets). This is unbelievable. For a mistake I didn't do! Within the first 24h you are normally allowed to make amendments but they refuse to correct their mistake!
They even hung up on me. Poorest customer service ever. I called even lufthansa the carrier and they would change it if it was them though which has been booked.
I want my money back and if I have to sue them.
DONT BOOK WITH THEM! Even with Skyscanner i am disappointed. I used to always book via them like this time with Travelup, and now this happens.... I can't believe this is happening. £600 out of the window.
I havent event received my ticket yet.
DONT PLEASE DONT BOOK WITH THEM YOU WILL REGRET IT!”
