“Travel up, charging £255 pp to change flight dates. Given the current Corona virus Pandemic they are 'cashing in' and taking advantage. Virgin, Emirates BA to name a few airlines are allowing passengers to do this free of charge. This horrendous company are doing the complete opposite of all other companies and showing no compassion to the general public and have a poor attitude to health and safety. It is fair to say I totally regret booking with them. Lesson learned too late, will book flights direct in future.”
“I booked a prepaid hotel in Miami, Florida for $300 USD. Then the Coronavirus hit and now President Trump suspended all flights from Czech Republic to the US, so I cannot enter the country. I emailed and called Travelup and they said, "your room rate was non-refundable and non-changeable. So, I;m out $300 USD for something I had no control over. Technically they are right. But what about some understanding and/or empathy for the worst crisis to hit the planet in decades. Instead Travelup will make a ton of money of people having to cancel their trips. What's worse is that the Hotel was willing to refund my money, but Travelup won't cooperate. I cannot believe that Trip Advisory is allowing them to list on their website!”
“I booked a prepaid hotel in Miami, Florida for $300 USD. Then the Coronavirus hit and now President Trump suspended all flights from Czech Republic to the US, so I cannot enter the country. I emailed and called Travelup and they said, "your room rate was non-refundable and non-changeable. So, I;m out $300 USD for something I had no control over. Technically they are right. But what about some understanding and/or empathy for the worst crisis to hit the planet in decades. Instead Travelup will make a ton of money of people having to cancel their trips. What's worse is that the Hotel was willing to refund my money, but Travelup won't cooperate. I cannot believe that Trip Advisory is allowing them to list on their website!”
“Worst travel company I have ever used.
Worst travel company I have ever used.
Emailed them several times to be told if I cancel my flight due to corona virus I will only get £11-£20 back in airport taxes.
What a load of Boll@&%
I have just checked on British Airways site and they are giving a free change of dates. But Travel up are saying this is only on New flights.
So if you book your flight today to Italy you can change it..... If you booked it a month ago or longer then Travel up are saying you cannot.
I am waiting back from BA to see if I can change or receive a voucher direct from them.
I WILL NEVER EVER USE TRAVEL UP AGAIN”
“Due to an airline cancellation of flight, I ended up having a flight misconnection.. I contacted travel up’s customer service and they responded quickly. Also, I even get a full refund. Great service!”
“I'd leave no stars if I could. Just spent £368 on a new flight due to their error of not outlining the airline's policy plus over an hour on the phone trying to get a new flight. More time spent today trying to rectify. Very rude unhelpful man on the phone. Absolutely awful customer service.”
“Don't trust positive reviews. They honestly look fake and after my experience with them I can't imagine them being rated well for their NON EXISTING customer service. After numerous emails and calls with our flight around the corner we still don't have an answer or solution to our visa issue related to the coronavirus outbreak. Trying to charge us £400 each to change flight dates when the original flight was £480. Not impressed.”
“SOFIA SMITH CUSTOMER SERVICE has been excellent in booking and changing a cancelled flight to Torronto....I wanted a direct flight and after the airline cancelling and getting it changed to another trip with a 1 stop over, I was not happy.....a quick email to Sofia Smith and it got it sorted straight away......now flying direct!......very happy with Sofia's help....”
“trying to delay my flights for 5 days without any success plus the waste of time sending emails and staying on the phone for an hour . and up till now no one come back”
“I had a few issue with a numerous cancelled flight, that I had booked with travel up, my email and calls were answered by Sofia Smith from customer services, and she was so understanding, helpful and she sorted my flight problems”
“Having spent 2 hours and 3 minutes on the phone to TravelUp after my flight was cancelled, they did not complete the refund for processing and I had to call back again. I now have to wait 6-7 weeks for a refund. I’ll book direct with the airline in future.”
“i had an issue with a cancelled flight, that I had booked with travel up. I rang them, and after a fairly long wait, which was expected, my call was answered by a customer service man, named FLEMING, and he was so understanding, and helpful, I was totally shocked, and pleasantly surprised!---he sorted my problem, and put my mind at rest.--thank you, sir.--michael.”
“The booking reference I received was false and won't let me log into their site. After 2 hours on hold they didn't pick up.
Do not book with this firm. Do not give them your money.”
“THEY ARE THIEVES! STAY AWAY! They were given my refund from an airline cancellation and gave me a sixth of it... and that was 4 months after they received my money!!! Their T&Cs clearly state the customer is due the full amount in the case of a third party refund. I've emailed, rung and left messages about 15 times and no one gets back to you. They will ignore you if anything goes wrong and with the Corona virus, there is a high chance of this. Do yourselves a huge favour and use a reputable internet agent or better still, a bricks and mortar travel shop where you can walk through a door and speak to a real person!!!”
“Never use this company , you may as well be talking to a robot whilst banging your head off a brick walk .
So I helpful and always 5-7 days to respond by e-mail”
“Appalling service. Basically once you've paid for your ticket you're on your own. They won't do anything to help you if you're flight is cancelled or delayed. Staff is SO RUDE on the phone. Stay away.”
“Appalling service. Basically once you've paid for your ticket you're on your own. They won't do anything to help you if you're flight is cancelled or delayed. Staff is SO RUDE on the phone. Stay away.”
“Stolen my money
Stolen my money! Due to Coronavirus,Airline advised to cancel for refund or reschedule flight, this guy who calls himself SAM!! Airline confirmed they refunded the agent but agent is lying and saying this is a promotional ticket and can’t be refunded!
I’ll make sure these thieves are closed down and have already filed multiple complaints against them with different bodies.”
“If you use this firm, be warned that you cannot change your return flight without effectively buying a new ticket ... They wanted to charge me a penalty of £472 to postpone my return by 4 days after the death of my mother. The request was made on the day of my arrival. BA told me that had I booked with them, they could change it for £50, but that as I'd used Travelup I wouldn't be able to - I'd have to buy a new ticket, which is what I did. It was £70 cheaper than paying Travelup penalty fare to change. Disgraceful merchant. DO NOT USE.”
