“Can’t call it customer service, shouted at us on the phone. Couldn’t understand a word he was saying. Very unwilling to help with a flight change due to family emergency, he couldn’t care less, never again!”
“I booked flights through traveling to Canada with my two grandchildren . Our flight was supposed to leave on 1. August 2018 at 10.55 it was 11.32 when I received a message to tell me our flight had been cancelled . Losing 2 days of our vacation, what is your obligation to me regards compensation ?”
“Terrible service. I had to cancel my reservation for a hotel in Miami because my flight was canceled due to bad weather conditions. The hotel said I should contact Travel Up, but anticipated that I should have no problem with the refund. However, I contacted Travel Up several days ago and still have no final response on the refund. They are blaming their supplier for the delay. What kind of service is that? They are holding my money for days! Also, they do not accept cancelations requests by telephone. I had to send the request by email and they are very slow replying my messages. I am very disappointed with this website. I definitely do not recommend it. I prefer to use Booking.com or Expedia.com. They have much better costumer service.”
“Advertises Hotel rooms at prices that do not exist, takes the money as you press confirm and then doesn't promptly refund when they actually do not have the available room.
They actually ask you if you would like them to find another hotel for you.
As if this day and age you can't do it yourself.
The vendor is blamed for not having the room available.
This no way to run a business in 2018!”
“Used Travel up to book a hotel. Got to the hotel only to find out they’d never received the booking request. The hotel sent us away as they were full. Since we were out we requested a full refund from Travel Up. We were told two business days. After 7 days, we disputed the charge on our credit card. They have yet to refund us! Do not use this company.”
“Etihad changed our flight times and weren't too helpful as the changes didn't suit us. Rhys Turner got us sorted out very promptly with no fuss. Thanks Rhys.”
“Etihad changed our flight times and were not too helpful as the changes didn't work for us. Rhys Turner was very helpful and got us sorted out very promptly and efficiently. Thank you Rhys”
“I have been dealing with Jenna Summers and she has been fantastic, we had some changes to flight times and was quick to inform us, quick to reply to emails and answered all my questions along the way. Jenna has given me confidence in the website as to me it was unknown before I booked it. Thanks Jenna, keep it going :)”
“Booking process was very smooth, with great prices, since then there has been a schedule change and Rhys Turner from customer service has been fantastic keeping me updated and sorting out new flight, even when the new flight scheduled was wrong Rhys was very apologetic and had the problem sorted as soon as possible. Fingers crossed this is the last of the changes.”
