“I wouldn’t even give 1 star. My partner and I are currently stuck in LA and can not fly home due to flight cancellations. Because we booked through this company we can not get the airline to pay and we are going to have to pay over £1000 each to get home. Their help lines are terrible and they told me I had to speak to the airline. But they told me the airlines help desk was closed Andy I would have to call again tomorrow! So they expected me to spend the whole night in the airport that I’d already spent 20hours in trying to sort a new flight. They are a terrible terrible company that have abandoned abroad. A typical take your money and run company NOT to be trusted. Not responded to my emails or call. Absolutely shocking”
“Managed to change the travel dates after couple of calls to the Airline to reserve the seats and then Agent had to call to confirm
Sofia Smith was very helpful and understanding”
“Easy straight forward payment,after email sent, 2days to answer quite good to say who you are dealing with no dispect it would be nice to speak to some one in English had a voice message could not understand a word of it anyway happy with the service will book again in the near future thanks andy”
“Jenna dealt with my booking and queries efficiently and promptly. She was also reassuring that an alteration to my first flight time arrival would not cause any problems with my connection.
She was polite and pleasant at all times.
Thank you Jenna”
“Your customer service is the worst I've ever delt with do they get any training at all I've rang 7 times and they have give me no help at all I will never use your company again”
“Great customer service from Janna Summers. Booked flights to India then Oz involving 8 flights, have been quite a few schedule changes by the airline but kept advised and none causing any problems.”
“Do not trust on this website at all! They present an amount when you make the booking and then they contact you to say that the price was wrong and ask you to pay more if you want to keep the booking otherwise they cancel it. Basically, I made a reservation yesterday for a flight for 2 people to Madeira and the final price when I confirmed the booking was £353,56. Today I received a called from Savio (very unhelpfull manager I might say) to inform me that there was an error on their website and that the actual final price is £451.56 and if I want to keep my booking I will have to pay the difference or they will cancel the booking and refund me. I found it very cheeky and unreliable of him to ask me to pay more when I actually was already charged for the price agreed when I confirmed the booking. So, I did not think twice and ask him to give me my money back as this really looked like a kind of scam that this manager was trying to do with me. Finally, I ended up making my booking directly with BA with a lower rate that Travel up was trying to charge me (£414.00) and it's already confirmed and paid the same price that was agreed. First and last time that I book for anything with Travel up.”
“As the other guys say, this company should not be in business. Don't believe what they are saying on the website or email. The truth is only in their T&C. They display "Free cancellation" which is NOT free of charge at all but you cannot find any fee information on the surface at all. You need to click and open the T&C file and read it in detail for 30 min, and then you can find you have to pay the admin fee ANYTIME you cancel your booking whether it is "Free cancellation" or not. They intentionally set a trick and try to deceive you by hiding real fees in T&C, and when they get claim, they say you have agreed our T&C so you need to pay it! as following the manual. very classic but really dishonest. If they don't have intention to deceive customer, they should NOT display as "FREE cancellation" and / or should display fees for cancellation because they require fees ANYTIME you cancel. In addition, they only accept cancellation by email because they need to proceed with the cancellation with charge such fee automatically whether the customer recognized such fees or not. when I requested the cancellation and confirmation of returning full amount of money i paid for "FREE cancellation booking", they replied to me about fees. I claimed I didn't know such fees and asked to stop cancellation, then they said "we have already cancel your booking with fees. You have already accepted our T&C." Even I requested the confirmation of full money back, they cancelled my booking with FEES without my consent! DO NOT BOOK WITH THEM for saving your precious money!”
“This company doesn't even deserve a 1 out of 5 stars. Terrible customer service and take days to come back to you on any queries. Do not book with them - rather pay extra for better service.”
“This company should not be in business. They did ripp me off. They made a mistake on my booking and then came back days later asking me to pay extra for their mess up. I won't recommend.”
“George bailey helpped me book a very important flight to south africa in just a few minutes im extremely impressed with the quality of service and i will definitely use george for all my future holiday plans.”
“SofiaSmithCustomerService notified of our flight change by email. I tried to contact her without any success but within 5 minutes of putting the phone down she phoned me back and went through my options. She was very helpful and made the process of changing flights stress free. Top woman”
“They lied to me that the money I paid includes a checked in bag. I called them three times to do confirm I didn't have to pay extra, they said I was not going to... Fast forward to the flight check in and I was forced by the airline to pay $120 to check in my one bag and my wife's one bag. As a frequent flyer, this is the first time I have ever had to pay for just one bag. Even if I were to pay for a check in bag, I would have loved to have paid while booking the ticket, not while checking in and paying from the money I was travelling with. I'm still here trying to get a response from travel up. They have been rude on the phone. They have also ignored my email so far.”
