“I asked for the new e-ticket as our flight time had changed. This request was ignored and instead the booking reference was forwarded. We already had this, so no new information or help. We were not offered pre-booked seats or advised how to do this so are now sitting in the middle of a 2-4-2 plane arrangement. I would’ve paid extra for better seats had I known. I will not be booking with Travel Up ever again and I will advise anyone else I speak to against it.”
“I booked a hotel room through Travelup website. They have very clear statement that the cancellation is free in certain period of time. Actually I cancelled my reservation in 10 min because I found some very uncomfortable restriction and charge in very small size after I finished booking. I have do my cancellation through their website. They emailed me that the cancellation is free, but they are going to charge me $20 per person on the administration. Please be ware of it if you want to use them.”
“there very helpful ad hve kept me up to date with my booking ad i would get my ticket from them again ad it's first time I've booked on line and have had a good experience”
“Cancellation policies are not clear. First you said FREE cancellation of reservation and then you charge a $20 administrative fee per person.
I wouldn't reccomend this company to anyone.
I am sorry I didn't read all the 1stars reviews that you have before booking.”
“Here is our experience with travelup
We booked RoyalBrunei return flights from London to vietnam from 20/10 to 4/11/2018 through travelup. Everything seems smoothly from the beginning until the return flight. On the way back from vietnam to London with a transit to Brunei airport has been cancelled and rescheduled jntil the next day. However, we have not received any email, notification, sms, or call reminder from the agency or from the airline. Luckily when we did the checkin we found ouf the issues and try to fix the issue with the airline and the agency. However, this is where the nightmare began
The emrgency line of travelup customer service was a joke. We couldnt contact them. We had to call at least 5 times for 2 hours to get someone om phone and ask for help. Hoqwver, instead of supporting us or at least checking our flight stagus, this person had NOT even bother to get our information or flight number. He acted unprofessionally and raising his voice and tell us that travelup did not have a y responsibility to help me and my partner. We also tried to contact the normal chstomer service. However, it seems very difficiult to ask them for help. So we gave up with travelup and went directly to the airport and tried to find the support there from the airline. Luckilly, everything has been sorted. However, the experience I had with tis company was so bad, so I recomend to not booking from this company”
“Sofia has been helping me with my flight questions and confirmation, she was always very helpful and prompt with replying an answered everything clearly”
“AVOID
DON'T even think about booking with this company. Go on Facebook and type TravelUp reviews to see.
They just take your money and book the wrong flight but somehow they won't refund you it all back. They don't care. UNPROFESSIONAL and the team such as the administration manager has lacks simple communication skills”
“AVOID AT ALL COSTS.
They are absolutely scandalous. AVOID BOOKING WITH THEM. Pay more to book elsewhere.
Booked a long haul BA flight only to realise there was no check in bags allowed. Called them within a minute and they hadnt even issued the ticked and asked to pay £75 admin fee.
AVOID BOOKING WITH THEM.”
“Avoid this travel agency at all costs. I was directed to their website via SkyScanner without realizing it. I booked a long haul flight on BA which was not very much less than the price on the airline's website. When I needed to change the booking due to an emergency, I learned that the cost to change would be 225 pounds ($300), which was almost half the price of the actual ticket. The only other option I was given was to be refunded the tax of 28 pounds. I ended up losing the entire amount I spent on the ticket because of TravelUp's absolutely unreasonable change rules and terrible and rude customer service didn't make it any easier. British Airways also couldn't help because -- unlike websites like Expedia -- it cannot change tickets that are booked on TravelUp. The website is an absolute con! Don't be duped or you could end up losing hundreds of pounds like I did.”
“Fraud - that's the best word that can summarize their operation.
We had to cancel our hotel booking - They intentionally ignored us over phone multiple times sighting "can't hear you", intentionally ignored our cancellation confirmation over email (after we sent them 2 emails confirming and reconfirming) and then had the audacity to tell us over phone that we did not confirm the cancellation.
The scam was pretty evident - they get $20 cancellation "Admin" fee per person, and if not done within 3 days of booking they charge 100% of your booking fee.
Avoid like plague.”
“Everything. Initially, my flights had changed and I e-mailed Travel Up to ask rather than the other way round. When organising a new ticket I dealt with Sofia Smith who I found unresponsive and unclear in her written communication (see e-mails). Three weeks had passed in between the changes and me being issued a new ticket, and that's because I had to chase her up. I found this highly inconvenient since I do not live in the UK and am a very busy person. Also calling and finding a time to do it is not ideal given the time differences. In addition, the flight changes I was offered in the end were worse than what I originally booked and paid for. I will not be using Travel Up again.”
“This company is a bunch of crooks. I booked accomodation, paid a deposit on the basis that i could cancel. My email confirmation clearly states free cancellation. I went to cancel and the idiots quote me T&C's and now have STOLEN my deposit. They are just shafty crooks in my opinion & no-one should use them”
“Far from happy with travelup, will never use again. Flights got changed twice and now got 6 hour layover. Booked business but on final e-ticket 3 of the 6 flights involved are economy”
“Jenna Summers was extremely helpful with her reply to a recent query I had regarding flight time changes. A very quick response which put my mind at rest.”
“Tim Wade has been extremely helpful sorting out our cancelled internal flights and ensuring we were on suitable alternatives to get us to our destination in time for our holiday.”
“George Bailey was very helpful and detailed and got a good price for my trip to Australia, making sure all the connections worked well with no huge waiting times.”
“Jenna Summers helped me reschedule a flight after the airline changed its schedule. She helped me make sure I wasn't stuck with a much longer layover that would have meant missing an important appointment.”
