“Hav'ent flown yet but booked flights for next year 2019 with these guys & have been kept up to speed with changes promptly very reassuring that they hav'ent just taken my money and switched of looking good for next year thanks particulary to SOFIA SMITH for your service x”
“Booked my resort in Jamaica through travelup. Was a little nervous at first after reading some reviews, especially since I was getting a room for almost half the price but I booked anyway. Paid in full, received a hotel voucher and confirmed with the hotel itself my reservation. Everything checked out just fine, had no issues when checking in. It’s best to call the hotel to see if there are any resort fees or taxes that may have to be paid, fortunately I didn’t have to pay either. Travelup was legit and saved me money.”
“I tried to make a hotel reservation which failed. The reservation failed due to my card being rejected, however, the payment was take out of my account immediately and I did not receive a confirmation email. Customer service and their Admin team blamed my bank and advised to speak to them. My bank said there were no red flags on their end and it appeared to be a valid transaction. When I called back Travelup the agent I was discussing my situation with wasn't available and didn't bother returning my call. I had to chase him up! He couldn't help me and referred me on to the Admin team and their response was simply that the reservation did not go through due to a high fraud score! I took my business elsewhere and used the same card.”
“DO NOT USE THIS COMPANY
I used Travelup for the first time and it will be the last. Payment up front which is not required if you book through other providers like wotif or booking. They contract out the booking to another company who is meant to book the hotels. I arrived at my hotel to find they had not sent a confirmaton or reservation through. After 3hrs of trying to get in contact with them they finally sent a confirmation to tge hotel but it didnt have the correct information. Then they said for me to re-book the hotel, pay again and they would refund. That is not acceptable. Why would i pay again when i already paid them to do one job. Horrible business. DO NOT BOOK WITH THEM.”
“Excellent service by Travelup especially from Sofia Smith in customer services. Sofia helped me attain a new flight after a schedule change and was extremely friendly and professional thoughout. Very happy with the service received so far.”
“Used Travelup recently for a business class flight return booking to Manila on Etihad Airways. Searched via a comparison site.
Was very hesitant after reading some of the negative reviews however made sure my name was correct, was the exact flight I wanted. It was the cheapest I could find, compared vs the airlines own website was £2000 less! Was so shocked.
Paid via American Express so knew I would be protected if anything happened with the company.
I received email confirmation, and the e-ticket soon after. I waited an hour or so and rang the airline who confirmed the flight was all booked and confirmed and paid for.
I have just returned and everything was absolutely perfect. Can not believe the price I paid vs other companies, so glad I chose to use Travelup. Would highly recommend and would definitely use again.
I did not have to call and nor did I have to amend, or make a mistake with the spelling of the name like other negative reviews so would give this company a try if I was you!”
“Absolute joke. I’ve been informed by the airline that my return flights don’t have baggage included in our booking, only in the outbound. Travel up have completely messed this up and refuse to acknowledge their mistake or rectify it in any way. Despite having email confirmation from travelup that we have 1pc of baggage allowance. They’re refusing to cooperate. They shouldn’t be allowed on Skyscanner or any other search engine. Absolute con!! We now have to pay a further £150 each on top of what we’ve already paid to book on baggage for half of our trip. Do not go with these charlatans.”
“A very friendly and lovely staff, used them before and it’s always always a pleasure. Especially “Janki Kiri ” whom helped and explained every bit of my tickets.”
“Total scam. I booked through them, kept calling the hotel and they never had my reservation. Time was ticking and TravelUp kept pushing it off - telling me it was too late there (UK) so they’d send an email in the morning. I’d get an email telling me to email them the name of the person I talked to at the hotel and around and around we’d go. Never was able to confirm my reservation and now I’m just waiting for my refund, but I’m not hopeful.”
“Excellent service with really helpful staff. Sorted out travel arrangements and then helped with amendments needed at very short notice. Pricing was very competitive a very easy service to use. We used these for our business travel and could find no faults.”
“THE WORST!! NEVER USING IT AGAIN!!!!!
If I could put a lower than one star I would! the worst worst worst service!!!! I booked my ticket through skyscanner and I chose my timings correct and double checked before I even confirmed the booking. I was shocked to be receiving a ticket with complete different timings for both ways - the options were not even there when I booked my ticket. They refused to do anything about it. They asked for 900 pounds to change the ticket (bare in mind that I paid around 350 pounds for my ticket) or else they would cancel the ticket and I would be refunded 50 pounds only. I called them in less than 24 hours so Im sure they could have done something about it. The worst service I will never ever use them again. I always travel and book on Skyscanner all my flights and this has never happened to me. bear in mind that I'm a consultant and I live abroad so I'm always traveling at least twice a month and this has never happened to me. The first ever time I use their agency, this happens. Never use this agency - they couldn't even confirm that I chose these timings and I'm 10000% sure that I didnt - I clicked on a different flight”
“I booked a flight to Canada with TravelUp with no issues at all, I received a friendly and very efficient service from a George and my documents were emailed to me while still on the call, very pleased with the service.”
“Avoid this travel agency at all costs. I was directed to their website via SkyScanner without realizing it. I booked a long haul flight on BA which was not very much less than the price on the airline's website. When I needed to change the booking due to an emergency, I learned that the cost to change would be 225 pounds ($300), which was almost half the price of the actual ticket. The only other option I was given was to be refunded the tax of 28 pounds. I ended up losing the entire amount I spent on the ticket because of TravelUp's absolutely unreasonable change rules and terrible and rude customer service didn't make it any easier. British Airways also couldn't help because -- unlike websites like Expedia -- it cannot change tickets that are booked on TravelUp. The website is an absolute con!”
