“I have no problem when I booked my flight from london heathrow/manila/ osaka/london heathrow.. they send me the Eticket at once and and informed me about the changes . and Sofia Smith was the one who deal with it. She reply and send me at once the new copy of my Eticket. Well Done”
“Having booked a long haul flight DIRECT to japan and paid in full (£1251). This company then sent me my conformation and tickets for a 1-STOP flight via MOSCOW. Very bad customer service has been received by them and no help at all, deceitful staff, not returning call's and NO REFUND given. Had to get Barclaycard involved too issue proceeding against them, lucky for me I used my visa/credit card and was protected. Will never use this company ever again and don't recommend anyone else to use them either. I have never had this problem in booking & traveling over the last 20yrs until now.”
“On dealing with Liam Johnson at Travel Up I found him very effecient & Helpful. It was painless booking flights to Canada & USA.
Would highly recommend Travel Up for Travel bookings.
George”
“Booked a flight with a specific airline and paid more to do so. When booking was confirmed it was on a codeshare airline not the specific one we wanted and the agent knew how important it was to us. Then NUMEROUS schedule changes only communicated by the airline not Travelup and then the latest change has been communicated finally by TravelUp after we have known about it for a couple of weeks. Sorry Liam Johnson it’s not a positive review from us, you didn’t even respond to the concerns in my email!!”
“TravelUp sent me a revised flight schedule which resulted in a potential wait in Dubai of 31 hours. Upon contacting them I was given a new schedule by Liam Johnson resulting in an improvement to just 2 hours. Many thanks”
“The booking process was easy, the fares stated via search engine, were the fares we got. The airline changed flight schedule, but Liam Johnson kept me fully informed and re- issued tickets. Great work.”
“Thank you for my fantastic tickets are a super price.
Also to Janki in customer service thank you for your excellent customer service. You have been very kind and caring and helpful in regards to our flight change.
Thank you”
“I needed quick advice from Travel up on transfering hold baggage and on Saturday afternoon I got a fast (1 hour) and a very helpful reply from Michelle Vincent Customer services travel up. Thank you”
“After receiving a 3rd change to our outward flights to America it would have meant a 6 1/2 hour lay over before our connecting flight. We asked if we could exchange our flights for a more agreeable arrival time at our final destination. Our Customer Service rep Liam Johnson managed to arrange a great exchange that reduced our layover time and gave us a perfect arrival time at our final destination. This was at no extra cost and handled efficiently and both my wife and I really appreciated the service we received.”
“I have used several flights with travel up. I found the best deal.
There was a schedule change from the airline and Sofia Smith has handled the changes in a very professional manner, giving the choice of the reschedule flight”
