“I booked a hotel through TravelUp for two nights. I paid cancellation insurance fee. Due to bad weather I couldn’t make it to my destination for the first night. I emailed and called them( no answer but left a voice message) early in day to cancel the first night because of flight delay. When I got to my destination the following evening I took taxi from airport to the hotel only to be told my reservation was canceled because I was a no show. I called TravelUp and spoke to a gentleman who said they had notified the hotel and will work on getting my money back. Later they email me to say that the hotel will not refund me.”
“Hi everyone,
I never leave reviews but I spent £600 on a flight which was cancelled and they had the nerve to only refund me £23!!
On top of this, they were making the refund process incredibly hard and difficult by asking me to confirm my card details etc. which im sure you all know is very unusual and there's no need for it.
i urge you to go with someone else. they are a fraud!”
“Victim of Flybmi going out of business, (they were operating a flight for another airline). Great help from Liam Johnson in getting a good alternative flight.”
“Terrible company they take your money dont book the flights and then try to palm you off with cheaper flights at worst times
Dont use would give 0 stars if I could”
“I had a reservation more than a month before my
Trip and have to cancel but travel up charge $20 per person per night they ripped me off I never will spend a penny with them and trivago just be careful when using trivago”
“I have had my return flight cancelled by the airline and I was assisted by Liam Johnson who helped me to changed my date to the one I that is suitable. He was very help communicatiing between myself and the airline to resolve this issue.”
“We booked flights through travel up to Harare and the price was good. The communication throughout the process was excellent. Liam alerted us to a minor schedule change and handled the reissue of tickets in a quick and timely manner.”
“DO NOT USE TRAVELUP. . . . .booked hotel. Ten days later, no hotel. Called to check, rudeness. Called to cancel, gave me a run-around. I should have known that their prices were too good to be true.”
“Flights got changed again. Spoke with Liam who made up for the initial inconvenient flight offered and rebooked us on a flight closer to our original booking. Understand the problem was more with the airline, but he sorted out the problem and got back to me quickly.”
“My experience with Travelup has been very positive so far. I had to change details of a passengers by phone and I got a friendly person to talk who give me clear instructions. Other email communication for itinerary changes with Liam Johnson and others in the team have been clear.”
“Thanks Michelle Customer Services Travel up, I made an error with online booking discovered only after I clicked and paid. I tried contacting by phone, no luck, then emailed, she promptly sorted the problem and put my mind at rest.”
“We booked our flight tickets via Travelup six months in advanced only to be notified two month prior to travel that they will have to make flight changes otherwise we have to cancel tickets with no refund.
Travelup agents who say they operate from uk have all staff speaking in foreign accent have told us on two separate occasions to either take the change that they are offering or loose the ticket with no refund, and blame the airline companies for making such changes.”
“Paypal wrongly took a payment (due to a screen hanging) and had passed it through to Travel Up. Victor in accounts was truly helpful and understanding and swiftly issued a refund without any hassles. i am grateful to him and the company for understanding and will definitely be using them for my fleight booking in the future, thank you.”
“My flight was cancelled due to snow hence the whole sequence flight were affected, the customer service Sofia Smith was very helpful, re-booked my flights within three hours”
“I would give 0 stars if this was an option. The worst travel company I dealt. Had to cancel a hotel. Even though it stated "Free Cancellation" until a certain date, they still charge a admin fee of $20 per person. Rip off. I will never use this company again. Beware.”
