“Absolutely horrendous! Ended up charging me £557.85, twice! The room was only supposed to cost £272.18. The unhelpful phone staff stated, prices fluctuate. I stated, yes but not AFTER I click confirm! I've never written a review before, but I am so annoyed with this scam of a business. I asked if I was the exception, but the member of staff said, no people swear and shout at us all the time!
Stay away people and check your bank statements. 1 star, is 1 too many.”
“please be totally aware this company is very harmful, absolutely a rogue , they hold my money drag on for over 7 month , airline told me to refund me and ask them to refund me ,but they still drag on forever, because there no law enforcement can punish them , I spoke to few solicitors already , but advised no worth it because solicitor will charge you more then what they owe you , the court will not give any compensation for haring a solicitor, shock, for UK sick law system we have to pay much more to get this ticket money back .... so possible only way is to citizen bureau maybe ...i have all evidence , they cause me huge hassle, loses and effort .... is there any well experienced solicitor can help, take them to court for purposely violet consumer right ? they caused me to stay outside the UK for some month and caused me to bought two separate tickets to be able back to home in UK....can anyone help to punish them ...”
“The booking process has been easy and information has been provided promptly. I was notified of a slight change in flight times and the response from customer service informing me that a new e-ticket has been sent was efficient. I feel confident I can contact nearer the time if I have any questions and it is great to have a named contact.”
“Recently dealt with Sofia Smith at Travelup and she helped me sort flights from UK to Brazil, including connections. She was professional and efficient. Good price too. Many thanks.”
“The worst customer service I’ve ever had to deal with. I found them very difficult and unhelpful. In a stressful situation they seemed to make the situation worse. Speaking to them was difficult and not easy to understand.
I will never use this company again.”
“I was contacted about a change to the time of one of my flights, and was asked to reply to the email to confirm my acceptance of the changes. I took the opportunity to ask a question when I replied. The customer service rep Liam Johnson didn't reply to my question in his response, so I asked it again, plus one more question. This time he replied to my first question but not the second. So I left it at that! I'll check directly with the airline. He responded pretty quickly but could do with reading the customer emails fully and replying in full at first go, to save customer frustration (we don't like being ignored).”
“Don't by any means use these amateurs. They take your money and literally do nothing else! All I wanted to do was book luggage he said can't do it call british airways I waited a whole Hour for him to tell me that when I called british airways They said it's the agent you booked from they must do it. Travel up are rude unhelpful worse customer service ever experienced.”
“Very good customer service, the agent Liam Johnson was very prompt in bringing to my atention some flight changes, asked for my acceptance, and immediately issued the new e-ticket for me.”
