“Overall I am happy with travelup service received good price and easy-to-use online bookings.
I had a problem with schedule changes which is down to the airline. Travelup contacted me in advance and help me with alternative dates.
In particular Liam Johnson was very helpful and accommodating in understanding my needs although I could not get through to travelup initially due to the scheduled changes affecting a lot of people.
I would recommend travelup to anyone.”
“I booked through travel up and right from the Off it was difficult speaking to the staff. I was told to book online. I could not see how to book luggage and called the office again and was told I could not book luggage but finally found online and booked luggage. Later I found that my daughter had mixed up her exam week with holiday week and we needed
To change the dates. Staff (Charlie) was very unhelpful, did not call back, did not respond to emails. Price’s constantly changing and minimum £900 for 4 people to change date plus additional charge for difference in fare. Total additional fee was over £1000. Would not recommend travel up! Problems paying online and even the guy at my bank said “oh when I saw it was travel up I was concerned” he had also used and would not use again. All fine if no contact with people required and no changes required.”
“Efficient, courteous & responsive service. One email to Liam Johnson sorted out minor time change caused by airline, Air Canada.
Ticket pricing was good.”
“Terrible customer service. I booked my flights through this agent and requested for an e-ticket receipt, wrote them more than 3 times across two months, never heard back...”
“I raally impressed Mr Laims Johnson’s expertises to Help me and rectified in regards of my Flight cancellation. Thanks Mr LAIM Johnson
I also recommend TravelUp is good company thanks LAIM hohamson and all customer services team of TravelUp”
“Liam Johnson was great, we were notified about a flight change which cut our visit short by two days. We suggested an altnative flight and he made it happen. Great service!”
“Staff are so unhelpful , trying to sort my flights and credit card company state transaction hasn’t went through, however within less that 12 hours they state it’s went through to change would be £289 each (for a cheaper flight) to cancel I would lose the full amount. Won’t be using them ever again.”
“I recently bought holiday flights with Air China through TravelUp and had a good experience overall. Admittedly I only purchased flights rather than a package and I did not need to make any changes to the booking post-purchase so did not incur any additional charges, nor did I need to speak with their customer services team.
This was the first time I had purchased flights through a 3rd party and it was an anxiety-inducing experience (they ask you to 're-confirm' your flights a couple of days beforehand but don't explain why this might be necessary). However they were far cheaper than buying directly with the airline and it ended up to be just as smooth as if we had purchased directly (check-in 36 hours before flights all went smoothly).”
“Absolutely terrible, they took my money for flights, then tried to charge me £50 saying flights had gone up. I declined, it took them a week to give me the money back, i went back on, the flights were cheap again on the website and again they asked for more money after booking. Every time i call them to try and resolve this the say they will call me back in 5 minutes and never call back. THEY ARE A SCAM. do not book with them.”
“Awful customer service. Have recently been on the phone for 45 minutes - 40 of which spent being told I was 'First in the queue, your call will be answered in approximately 10 seconds'. Only to get through, be passed around 3 different departments and placed on hold for another 10 minutes. Staff are rude and unhelpful, all stemming from an issue with a schedule flight change they refuse to help deal with. Avoid like the plague if you are considering using this company.”
“DO NOT USE TRAVELUP! They are the worst. They have zero support if there are any issues, and will not provide the least in customer support. The extra dollars to book elsewhere are definitely worth it. They canceled a reservation on me when I did not want the reservation canceled and charged me a penalty fee of $300! When I called back to see if they could rebook the reservation for me, they said the Hotel would not allow it. I called the hotel and they had not heard from TravelUP, and that they would call TravelUp to try and work it out for me. ...obviously TravelUp was lying and just wanted the cancelation fee. this Company is unreal, avoid the headache and DO NOT BOOK WITH TRAVELUP!”
“I would like to thank Liam Johnson for all the work and effort he has put in to insure I had the right deal for me an my family.
I will book with travel up again
Thankyou Kevin”
“Stay away from this travel agency... shocking customer service experience today. Didn't want to listen to my feedback. Just got threatened. Worst experience.”
“We recently had a problem with flights due to the collapse of BMI . We contacted Travelup and were advised by the very helpful Sofia Smith (customer services) that travelup would contact airline regrading a refund . Sofia was incredible helpful and efficient responding to E-mails immediately and getting our refund to us much more quickly than expected. Thank you Sofia Smith for your helpful and your very focused customer approach, from two very satisfied customers.”
