“Excellent service received from Liam. Our flights were cancelled and Liam dealt with the necessary amendments promptly. Very efficient service received.”
“I booked ticket via travelup. Unfortunately the flight schedule was changed twice which made me have to cancel my booking because the changed time was unacceptable. Liam Johnson helped me through the refund process and informed me the confirmation of cancellation promptly so that I could make another booking for my holiday.”
“I am very pleased with the service that I have had with Travelup, they have kept me up to date with everything that has been changed with the Airline, especially Liam Johnson, he has been very quick with his responses, which is especially important to customers. Thank You”
“So far, so good! Booked very reasonably priced flights through Travelup and when the flight departure time was changed after booking we were informed immediately by Liam Johnson in the schedule change department who re-issued our tickets with the updated time quickly and efficiently.”
“I'm not a person who writes reviews about anything but this I wanted to share, especially after reading some unflattering reviews of the company. Hope this helps.
I received an email from TravelUp after a month from booking our flights that one of our flights (10h) had been cancelled and that we had been put on a different flight. This didn't change our holiday plans at all and actually made it even better, as we were put in first class! Very efficient and quick customer service. Thanks Liam Johnson for making our honeymoon in December that little bit more special.”
“Liam Johnson emailed me to inform me of the schedule changes to the flights I had booked and emailed over the new flight e-ticket straight away. Great customer service.”
“James Anderson Admin officer Travel up”. Helped me process a refund of a flight I booked incorrectly. Very helpful and dealt the matter in a professional manner.”
“Not flown yet but excellent and efficient service so far
Thanks to the staff especially Liam Johnson who handled a last minute schedule change form BA in a professional and prompt manner”
“I had booked a flight to ktm from LHR,but they have made a changes all of a sudden coz of flight schedule and called a travel up customer services and spoke with Sofia Smith,she handled it very camly and carefully as a professional and sorted it out next day. very glad to get booked air ticket with travel up and will book in future from travel up.Thanks Sofia Smith.You are a diamond.”
“Awful customer service, refusing to give a refund despite selling us tickets to a flight that had been axed! Unless you want to lose money and have your holiday ruined DO NOT USE”
“I found Liam very helpful.I was not pleased that Ethiopian airline change my return flight as I had only booked it last week and am lucky I can stay in Capetown for the extra two days.I think I should have a free upgrade see what you can do.have used TravelUp on quite a few occasions and would recommend
Thank you Liam.”
